Bruce Ritchie Email & Phone Number

• Manage a wide range of high impact projects utilizing Lean Six Sigma methodology to improve business processes at 26 branch locations in 5 states.• Identify challenges and build ad hoc teams of employees to discover the root cause, measure and analyze the best solution and implement the improvement across the enterprise.• Assist senior management in the development of strategic plans, to achieve growth goals and the highest level of customer and shareholder satisfaction.• Utilize Lean Six Sigma methodology to facilitate changes across all departments to reduce non-value (waste), while increasing efficiency and profitability.• Responsible for the oversight and management of a team of Black Belts, design and prioritize their projects, coach and train them to lead their teams and projects to successful conclusion.• Training all supervisor throughout the organization to facilitate improvements while monitoring the impact to ensure that the gains achieved are sustained.

• Led multiple concurrent teams of managers and department specialists to address a variety of challenges facing the organization• Applied analytical and organizational skills to prioritize critical factors and find innovate process improvements• Utilizing leadership and interpersonal skills to train employees on new processes and procedures while monitoring for resistance and confirming successful implementation throughout the company• Worked closely with vendors and negotiated to consolidate our purchasing power and reduce expense• Directly reported project status presentations, recommendations and results to the executive leadership

• Stock ordering parts from dozens of manufactures, managing inventory to meet demand, processing returns• Establishing relationships and managing connections with dozens of vendors, establishing ordering protocols, negotiating resale discount pricing.• Marketing and promoting product lines to internal and external parts sales reps, visiting customer sites, negotiating bulk discounts.

• Provide product support, work with new and existing customers to research parts needs and sell parts.• Manage, train, and coordinate team of salesmen to provide product support over the phone and in person.

• Plan work schedules for 15+ employees, assign duties to maintain adequate staffing levels for effective performance of warehouse duties over multiple shifts.• Interview, hire, train, coach, and discipline 15+ employees, tracking performance metrics, and prepare performance appraisals.

Education record

Education record