Bruce Rucker Email and Phone Number
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With over 18 years of progressive and diverse experience in technology operations management, I am a results-driven and versatile leader who drives innovative initiatives to deliver optimal results. I have a demonstrated ability to develop and nurture strong relationships with internal and external stakeholders, manage value delivery and continuous change, and drive business process transformation.Currently, I am the Telecommunications Manager at Mercyhealth, where I orchestrate the rollout, deployment, and upgrades of telecommunications systems, optimizing efficiency and productivity. I also demonstrate strong financial acumen by effectively managing a departmental budget of over 5 million, including bill payment, cost reduction through vendor negotiation, and overall financial oversight. Additionally, I successfully manage over 81 locations for hospitals and clinics, ensuring seamless communication across cellular, DAS network, call center, VoIP engineering, and project management. I also spearhead TV service management for all locations, skillfully negotiating with vendors and ensuring uninterrupted service. My mission is to leverage technology to solve problems, streamline processes, and implement solutions that support the goals and vision of Mercyhealth.
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Director Of Information TechnologyMarengo Union School District 165 Oct 2023 - PresentUs
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Telecommunications ManagerMercyhealth Wisconsin And Illinois Mar 2022 - Oct 2023Rockford, Illinois, UsI orchestrated rollout, deployment, and upgrades of telecommunications systems, optimizing efficiency and productivity. I also demonstrated strong financial acumen by effectively managing a departmental budget of over 5 million, including bill payment, cost reduction through vendor negotiation, and overall financial oversight.𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚: • Successfully managed over 81 locations for hospitals and clinics, ensuring seamless communication across cellular, DAS network, call center, VoIP engineering, and project management.• Spearheaded TV service management for all locations, skillfully negotiating with vendors and ensuring uninterrupted cable communication.• Oversaw radio antenna traffic and strategic placement for hospitals, enhancing connectivity and signal strength.• Directed a team of 24 employees with exceptional leadership and managerial skills. -
Net Promoter Score ChampionComcast Cable May 2016 - Mar 2022Philadelphia, Pa, UsIn this role, I supervised a team of 500 personnel and successfully implemented Net Promoter Score programs. Achieved a remarkable 66% increase in customer retention through efficient program management.𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚:• Proactively engaged with a consistent volume of 10 to 15 customers on a weekly basis, efficiently addressing inquiries and effectively resolving issues.• Achieved an outstanding 90% customer satisfaction rating, demonstrating exceptional proficiency in ensuring customer contentment. -
Technical Operations ManagementComcast Cable Mar 2015 - Mar 2022Philadelphia, Pa, UsI managed a team of 16 employees, providing training on skills and best practices resulting in a 40% increase in confidence and productivity.I also scheduled and delegated tasks for up to 20 employees, monitoring their performance.𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚• Directed daily operations, focusing on achieving key business metrics, implementing continuous improvement initiatives, and implementing coaching strategies.• Successfully recruited and hired 50-75 employees annually to acquire top talent.• Conducted quarterly performance reviews, providing compliments, and identifying areas for improvement.• Improved processes by 60% through continuous improvement activities and problem-solving, fostering a collaborative teamwork environment.• Achieved an impressive 87% employee retention rate through effective people management.
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Communications Chief Of OperationsUnited States Army Reserve Mar 2008 - Jan 2020Fort Liberty, Nc, UsI successfully led a team of over 80 employees and effectively executed deployment operations. I also established and managed an Information Technology Help Desk center, ensuring smooth flow of tactical and technical information and communication among parties..𝙈𝙮 𝙎𝙞𝙜𝙣𝙖𝙩𝙪𝙧𝙚 𝘾𝙤𝙣𝙩𝙧𝙞𝙗𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚: • Conducted bi-weekly training sessions on skills and best practices, resulting in increased confidence and productivity.• Provided support to 80 end-users, achieving a customer satisfaction rating of 95%+.• Significantly improved overall end-user experience by 80% through implementation of support, troubleshooting improvements, and effective communication of system changes.• Oversaw the IT infrastructure of a medical clinic, including the management of a $500K annual budget plan.• Ensured the safety, security, and operational readiness of equipment worth over $2.5M.
Bruce Rucker Skills
Bruce Rucker Education Details
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American Military UniversityComputer And Information Systems Security/Information Assurance -
American Public UniversityConcentration In Information Security & Assurance
Frequently Asked Questions about Bruce Rucker
What company does Bruce Rucker work for?
Bruce Rucker works for Marengo Union School District 165
What is Bruce Rucker's role at the current company?
Bruce Rucker's current role is IT Director @ Marengo Union School District 165 |.
What is Bruce Rucker's email address?
Bruce Rucker's email address is br****@****ast.com
What is Bruce Rucker's direct phone number?
Bruce Rucker's direct phone number is +181523*****
What schools did Bruce Rucker attend?
Bruce Rucker attended American Military University, American Public University.
What are some of Bruce Rucker's interests?
Bruce Rucker has interest in Cooking, Sweepstakes, Home Improvement, Reading, Crafts, Gourmet Cooking, Home Decoration.
What skills is Bruce Rucker known for?
Bruce Rucker has skills like Telecommunications, Cabling, Computer Network Operations, Troubleshooting, Voip, Team Leadership, Team Building, Routers, Broadband, Wireless, Wireless Networking, Telephony.
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