Orchestrate CAB meetings with City and SDI resources. Present Changes, drive discussions, identify risks and potential conflicts. Ensure the HelpDesk is positioned to accept customer phone calls post implementation. Gather acceptance and approve ChangesGenerate and distribute Change Management daily/weekly/monthly reportingExpanded the use of Standard Changes to minimize the friction of implementing successful and reoccurring activitiesExpanded Change Management process documentation in the ServiceNow Knowledge Base. The goal is to increase the use of the self-service portal.

Gatekeeper for implementing changes in Ardagh Group SOx Level I systems. Ensure tickets contain the required detail to satisfy process requirements. In addition, ensuring all Change ticket data elements are stated in laymen's terms in preparation for quarterly SOx audits. Host and lead two CAB meetings per week to review Change tickets with a team of Business and IT Leads. We review the business functionality being implemented, discuss Risk and Impact and ensure there are no reservations or cross-functional impact. Approval is provided after consensus is reached. The changes are then scheduled for implementation. Validate each Change ticket for post change implementation issues. Collect weekly Change ticket statistics for reporting purposes.

IT Operations Service Manager 2011 to Oct 2019Oversaw Invoice to Report and Quote to Order tracks and applications.Critical role as Hyper-Care Invoice to Report lead following a delivery of an Oracle R12 Suite• Managed incidents, escalations and customer expectations.• Reviewed and approved Change tickets for execute-ability and audibility.• Review and document post release defects.• Goal of continuous improvement.Major Incident Service Restoration Problem solving skills.• Triage and prioritize tasks with support teams and vendors.• Analyze feedback and direct teams to restore services.• Work with tech teams and overcome challenges.• Provide periodic management feedback.Manage highly complex and diverse environments.• Mitigate project testing conflicts.• Review and approve O/S and Security server patching.• Managed Software maintenance agreements.• Managed Service account password maintenance.Server Migrations to Cloud environments• Updated CMDB with new servers and adjusted existing servers to fit current server configurations. • Maintained actual server and application relationships• Process server decommissions lessening applications footprints while adhering to data retention rules. SOx Audit IT Lead• First contact to discuss an audit control.• Pulled in appropriate teams to discuss controls.• Provide requested artifacts.Release Management meetings• Discussing and coordinating changes.• Aligning teams required to support the release window.• Reviewing process documentation and approving Change tickets.ServiceNow• Incident and Change Management.• CMDB and Configuration management.• Problem ticket analysis and root cause analysis.• Request items, Exceptions and External Spend requests.Vendor Management• Experienced with hardware vendors DXC, IBM and internal AWS resources.• Coordinating team activities during in support of data center activities.• Managing software maintenance agreements and payment.

Large Project Team Lead 2003 to 2011Technical Team Lead for CGISS IT teams during split of Motorola Mobility and Motorola Solutions• CGISS Divisional IT Build Team Lead• Directed on-shore and off-shore applications teams.• Managed domain changes.• Managed server consolidation activities and hardware procurement. • Managed applications cloning activities.Technical Team Lead for the Renaming of MSI Foreign Entities Project• CGISS Divisional IT Build team Lead.• Reported to PMO gathering requirements and guidance. • Phased deliverable roll outs in sync with Legal Dept.• Changed Customer facing documentation, reflecting Motorola Solutions. • This project involved 84 Entities in 61 Countries.Project Manager and Technical Lead for 2 US Payroll application upgrades.• Windows-based ADP PCPW including separate application and DB servers. • Partnered with DXC on Procurement and server setups.• Partnered with ADP to setup application data base and application servers.• Delivering non-production and production environments• Delivered and tested Disaster Recovery plan. • Custom Oracle application in HP UNIX delivering Test, QA and Production instances.• 500 plus custom programs• Created and utilized instance portability requirements for Request Sets• Implemented DR using an Oracle Data Guard solution.• Project manager and technical lead while Upgrading Oracle databases and customized Oracle Forms and Reports-based applications. • Functionally supporting the distribution of order demand across supply chain, system test, consolidation and foreign entity shipping activities.Small Enhancement Team Lead• Reviewed, approved and managed program changes.• Managed SQL performance improvements to reduce program and business processing cycle time.• Coordinating DR testing across business-critical applications.• Coordinated with business teams, managing IT resources to implement targeted Pricebooks.