Bruce Stead Email & Phone Number

Kirkland, Wa

Greater Seattle Area

Mercer Island, Wa

Technical Support - Resolve, troubleshoot and document 15-20 incidents per day while providing phone support for 120+ dialysis clinics and administrative offices nation-wide, consisting of over 2000 users and computers. - Manage and maintain the hardware, software and user accounts for the Avaya VOIP phone system that serves 50+ users in multiple corporate offices. Customer Service - Established an excellent reputation as the primary support analyst for three Seattle-area corporate offices – deploying, configuring and maintaining computer hardware and software on both a proactive and as-needed basis. - Interact and communicate effectively with every level of the organization, from the CEO on down, and routinely assist various departments with a wide range of technical issues in a friendly and timely manner. Collaboration- Facilitated the successful IT installation for multiple new clinics in several different states over the course of 6 months. Consulted with the clinic managers to assess the needs for each clinic and arranged for the order, configuration and on site installation prior to the clinics’ opening.- Represented the IT department on a committee established to better organize and standardize the content and security of the company’s internal SharePoint site. Proactively attended a course to better to understand the technology, earning a Certificate of Completion for Windows SharePoint Services 3.0.

Redmond, Wa

Responsible for helping to plan and run day to day team practices, along with working one on one with players to help develop their individual skills.

Seattle, Wa

Actively managed multiple accounts including statewide projects, countywide campaigns, and local public outreach clients. Maintained constant contact with clients regarding the status of projects and to ensure a good working relationship. In addition, served as the “in house” IT support for the office.

Associate Of Arts And Sciences (A.A.S.), Digital Film Production

Video Production I & II, Editing (Final Cut Pro 7 & X), Advanced Editing, Acting/Writing/Directing, Screenwriting, Cinema History.

Digital Media Arts Program, 4.0

Video Production, Editing (Adobe Premiere), Motion Graphics (Adobe After Effects), Digital Storytelling, Project Management

Education record

High School Diploma

Activities and Societies: 2002 Emerald City League MVP (Baseball) 2001 Sportsmanship Award