Systems Administrator
Current• Oversee the stability and performance optimization of URBN's technology infrastructure, serving over 1000 users, by managing servers, networks, and applications.• Provide VOIP phone support using 8x8 and Zoom phone, troubleshooting network issues, Office 365 issues, system problems on Windows and Mac, order processing challenges, and warehouse system issues to ensure seamless operations and user satisfaction.• Troubleshot and resolved Office 365 and Google Suite issues, including password resets, email delivery problems, account lockouts, licensing issues, software installations, permission errors, shared mailbox and calendar access, OneDrive connectivity, MFA setup, and support for Excel, Word, and other Office applications.• Administer Active Directory Domain Services (AD DS) by managing user accounts, groups, licenses, and shared folder access, ensuring secure and efficient operations and support across the organization.• Utilize Jira for task management, promoting effective team collaboration and timely completion of projects, while also streamlining user account management to bolster security.• Automated key operational processes using SQL scripts and stored procedures, significantly improving efficiency and reducing manual workload in account management.• Enhanced sales and inventory management by maintaining precise order numbers and product prices through advanced SQL, contributing to seamless operational workflows.• Provide strategic guidance on system upgrades and workflow optimizations, resulting in enhanced system reliability and performance across the enterprise.• Created and revised over 50 process documents, ensuring high clarity and consistency, which facilitated smoother internal operations and user comprehension.
