Bruce Taylor Email & Phone Number

Wellington & Wairarapa, New Zealand

Project: Hazardous Substances Implementation Project (HSIP)Responsibilities:• Develop and execute an approach to rapidly document future state level 3 Business Processes for Managing Complaints and Investigations and the Audit of Compliance Certifiers. The business processes were based on the Health and Safety at Work Act 2015 and Draft Hazardous Substances Regulations 2017• Facilitate workshops with stakeholders in the business as well as the core project team• Define and validate the business process descriptions (roles, inputs, outputs and regulation reference); business requirements and rulesAchievements:• Delivered required process documentation for complaints and investigations and audit of compliance certifiers within deadlines• Created simplified and reusable business processes, enabling extensibility across similar subject areas creating greater standardisation and reuse• Rationalised the business process notation• Managed the alignment of the business processes with dynamic versions of draft regulations• Successfully managed relationship with key SMEs

Wellington & Wairarapa, New Zealand

Project: Business Improvement Project (BIP)Responsibilities:• Define and document tax management business processes and procedures for estates, trusts, tax agency and personal assist products• Plan and facilitate process review workshops• Define system steps for new NavOne wealth management solution• Review the publication of process maps, procedures and system steps on the web based Knowledge Library• Ensure end-to-end process continuity across process streams• Manage change control for the client tax domain (using MS Visual Studio) including liaising with testing team and SMEs to resolve issuesAchievements:• Delivered required process documentation for client tax domain within deadlines• Successfully managed relationship with key SME whose availability was severely restricted due to other project priorities

Wellington & Wairarapa, New Zealand

Project: HR Business Process ReviewResponsibilities:• Draft project brief• Prepare options analysis for business process review• Identify HR business process architecture• Plan and facilitate process review workshops• Document current end-to-end business process for HR and Payroll for selected pilot process• Identify and document current process pain points and improvementsAchievements:• Defined overarching process architecture and agreed pilot scope• Delivered required artifacts for pilot

Wellington & Wairarapa, New Zealand

Project: Dispatchable Demand (DD)Provide electricity purchasers with increased real-time certainty in electricity prices. The project was an Electricity Authority initiative. The Electricity Authority is one of the Transpower’s regulators. • Budget $3.4m• 34 Stakeholders including external stakeholders from the Electricity Authority and NZ Stock Exchange• 12 Subject Matter Experts (SMEs)• Sole business analyst reporting to project manager• Document 200 functional and 105 non-functional requirements• Elicit and document user interface specification detailing changes to 17 display screens in the Market Operations Interface system.Achievements:• Identified requirements that enabled complex changes to be made to multiple systems and business processes and which complied with the EA code.• Delivered solution requirements within project deadlines• Delivered system specification documentation within the project deadlines• Translated technical subject matter into plain English• Built strong relationships with the business SMEs and business project manager necessary for understanding technical subject matterOther Projects: Improve Medium Term Load Forecasting; Remote Engineering Access; Re-platform Situational Awareness Tool; Improve Modelling of Market Losses; Improve SCADA Data Validation; Replace Reserves Management Tool; Investigate Market Systems Application Lifecycle Automation; Investigate Support Environment UpgradeResponsibilities:• Identify stakeholders• Plan and facilitate requirements workshops • Elicit requirements from SMEs• Prioritise and document requirements using the MoSCoW methodology• Manage requirements validation and approval• Define business processes• Ensure compliance of requirements with the Electricity Industry Participation Code• Liaise with solution designers, developers and test analysts• Provide requirements traceability• Manage requirements change control• Write and review business cases

Wellington & Wairarapa, New Zealand

Project: Core AMIS - (Asset Management Information System)• Modelled business functions using Integrated Modelling Methodology• Delivered functional analysis documentation including functions maps and attributesProject: Replace Drawings Management System• Successfully planned the requirements elicitation phase • Delivered requirements documentation for a legacy replacement solution to manage over 600,000 drawings with 500 users

Wellington & Wairarapa, New Zealand

IOMS Development Project• Improved the Integrated Offender Management System (IOMS) to support the amended legislation (Sentencing Amendment Act 2007 and Parole Amendment Act 2007)• Provided an offender focused approach to allow for more integrated & consistent offender management• Delivered improved functionality to support the new business processes for offender case notes, offender, staff & service homepages and offender plan• Successfully provided mentoring to junior business analystsPsychological Services IOMS Re-Write Project• Defined the project terms of reference• Documentation of agreed current business processes for psychological referrals• The project was deferred upon the completion of the current business process mapping as a result of an impending organizational re-structure.Document Management & Storage and the Electronic Offender File Project as part of the Offender Management Platform Transformation Programme• Delivery of a process guide for requirements elicitation, analysis and documentation for the Business Solutions Team.• Documentation of offender management business processes for Community Probation Services to provide the basis for requirements gathering for other projects in the programme.• Delivery of approved detailed business requirements which comply with relevant legislation being the Public Records Act 2005, the Official Information Act 1982 and the Privacy Act 1993.• Provision of business requirements with an offender management focus to enable a solution that will significantly improve efficiencies for probation officers and other staff.

Wellington & Wairarapa, New Zealand

S40 Project • Completion of impact analysis and business requirements within project deadlines• Agreed a solution with the Business to eliminate manual workarounds and ensure legislative requirements were met

Wellington & Wairarapa, New Zealand

3M’s - Messaging, Mobility and Manifests Project • Delivered detailed business requirements, business acceptance testing strategy, test cases and scripts.• Delivered end user documentation and training• Provided second level help desk support post initial roll-out• Contributed to the successful implementation of the Sentry Mobility system used by 100 users at ports throughout NZ using PDAs with GPRS wireless communication technology

Wellington & Wairarapa, New Zealand

eQA Project • Implementation of Top Scholarship functionality within business deadlines• Delivered enhancements to web applications (intranet & extranet) that met user requirements• Successful change control management• Provided responsive support to a variety of users including non-process focused users• Managed system change in a highly publicly sensitive environment

Wellington & Wairarapa, New Zealand

Post BOSS Project• Delivered high level and detailed business requirements within project timelines• Delivered configured ACCPAC Financials which met requirements• Transfer of system development skills to Project Team colleagues• Successful implementation of ACCPAC CRM and Financial system

Wellington & Wairarapa, New Zealand

Receivables and Debt Management Replacement (Oracle)• Delivered interfaces between legacy systems and Oracle Receivables and Debt Management System.Pipeline Management Tool• Delivered documented high-level business requirements for Pipeline Management Tool Project within project plan deadlines.Integrated Premium System II (IPS 2)• Delivered robust enhanced interfaces that met user requirements for providing billing transactions to financial system for the IPS 2 Project.• Provided a seamless changeover for all billing and debt management processes for IPS 2 Project.ACT Levies and Legislation • Delivered configured system that complied with new penalty regime for the Legislation Project.Integrated Premium System I • Delivered a new system to 50 users to provide for the refund of credit balances processing between 2,000–10,000 customer refunds per week for the Integrated Premiums I Project.Version upgrade to SMARTStream 6.5• SMARTStream version upgrade successfully implemented on time and in a seamless manner to 250 business users.CoverPlus 2000 • Implementation of CoverPlus 2000 invoicing for 350,000 customers meeting project plan deadlines. This included design of interfaces to financial system; invoice and collateral layout and mail house processing.Premiums 99• Implementation of ACC’s first premium billing, accounts receivable and debt management system for the invoicing of 600,000 customers. This included billing interfaces to financial and debt management systems; invoice and cover letter design; mail house requirements and gone-no-address processing.• Implementation of monthly customer statements from identifying and documenting requirements through to system implementation for the Premiums ’99 ProjectFMIS Upgrade and Enhancement• Implementation of re-configured FMIS for multi-company environment.FMIS Replacement Project• Implementation of SMARTStream financial system for 250 users within projects time frames.

Bachelor Of Business Studies, Accounting And Finance

Bachelor Of Arts, History