Assistant Branch Manager – Distribution Center
Responsible for the daily supervision of store including staff, sales, resources, and inventory management. • Provided frontline customer service by answering questions, solving problems, entering orders, and doing order follow-up. Supports Outside Sales in implementing the sales and marketing plan. • Maximized customer contact on the telephone by turning inquiries into orders; asks for the order. Encourages expanded sale of products with customer; suggested accessories or replacement items the customer may need but may have forgotten to order. Maintained quality customer service standards. Maintained relationships with established customers.• Wrote up bids and quotations when appropriate and followed-up. Updates customer database routinely. Communicated appropriate customer discount profile changes to the Outside Sales force. Provided timely information regarding customer developments, projects which outside sales should be involved in. Documented all customer contact and sales activities • Basic knowledge of mechanics, electronics, hydraulics• Gained Experience and knowledge with managing a multimillion-dollar distribution center, by mastering the following subject areas: product knowledge, software, fleet maintenance, safety, warehouse operations, human resources (people management and recruiting), financial performance, sales administration, pricing, supply chain, transportation, and sales.• Gained Valuable experience in demonstrating strong leadership skills, organization, and time management along with excellent communication skills with the team.
