Bruce Wakelee Email & Phone Number

Cleveland, Oh, Us

Fidelity, Beachwood, Ohio

Network / Provisioning Engineer for the Network Operations and Provisioning groups. Responsible for designing, implementing, and maintaining all aspects of network communications.Voice services (PRI/analog/sip). SD-WAN. VRF based MPLS. BGP.

Network / Provisioning Engineer for the Network Operations and Provisioning groups. Responsible for designing, implementing, and maintaining all aspects of network communications.Customer facing service design of voice and data solutions using various methods of transport and technologies.Network management, including upgrades, configuration archiving, migrations, and change control while maintaining service level agreements. Customer and vendor support. Circuit repair… Show more Network / Provisioning Engineer for the Network Operations and Provisioning groups. Responsible for designing, implementing, and maintaining all aspects of network communications.Customer facing service design of voice and data solutions using various methods of transport and technologies.Network management, including upgrades, configuration archiving, migrations, and change control while maintaining service level agreements. Customer and vendor support. Circuit repair issues. “On Call”/”Single Point of Contact”/”Hot List” responsibilities. Technical liaison for Field Services and Provisioning for turn ups and installs. Escalation point for repair issues.Daily interfacing with Turin and Wavestar MUXes, various Cisco, Adtran and Juniper routers and IADS, Metaswitch Voice Gateway, and T-Bird test sets. Creation of procedures and trouble shooting documentation, design MOPS, network diagrams, and physical layer as built.Projects have included various audits and migrations. Show less

Wide Area Network design for internal and external projects. Hands on experience with all facets of network project implementation from cable splicing to DS3 provisioning to VLAN management.Installing and supporting network services including basic connectivity, DHCP, DNS, Windows Domains, LPR and windows network printing Network management including upgrades, configuration archiving, and change control while maintaining service level agreementsNetwork security systems:… Show more Wide Area Network design for internal and external projects. Hands on experience with all facets of network project implementation from cable splicing to DS3 provisioning to VLAN management.Installing and supporting network services including basic connectivity, DHCP, DNS, Windows Domains, LPR and windows network printing Network management including upgrades, configuration archiving, and change control while maintaining service level agreementsNetwork security systems: PIX firewalls, VPN access, PGP key servers, and domain authenticationDiverse computer hardware installation and troubleshooting.Operating system and software installations and license management.Customer and vendor support. “On Call”/”Single Point of Contact”/”Hot List” responsibilities. Technical liaison for business and sales staff.Creation of procedures and trouble shooting documentation, network diagrams, and physical layer as builts. Show less

Local and Wide Area network support for internal and customer networks, focusing on IP management using Cisco hardware and T1 circuit trouble shooting.DNS management trouble shooting, and support.Documentation for trouble shooting and procedures.

Remote and hands on support for a diverse range of hardware products and implementations.PC builds, OS, and software installationsCustomer and Vender RMAsOffice LAN support

Ge Lighting - Nela Park

Team leader responsibilities, including prioritizing, delegating and escalation review of support cases, new employee training, and statistics reporting. Creation of Help Desk training documentation.Help Desk/Call Center support for a diverse array of needs in a corporate environment. Supplied basic PC, OS, and application support, and systems support for user accounts, passwords, mail, disk quotas, process/session termination, and printer management for UNIX, VMS/VAX, Novell… Show more Team leader responsibilities, including prioritizing, delegating and escalation review of support cases, new employee training, and statistics reporting. Creation of Help Desk training documentation.Help Desk/Call Center support for a diverse array of needs in a corporate environment. Supplied basic PC, OS, and application support, and systems support for user accounts, passwords, mail, disk quotas, process/session termination, and printer management for UNIX, VMS/VAX, Novell Netware, MS Mail, MS Exchange, and GE proprietary systems. IP and IPX support for LAN, WAN, and remote dial up connectivity.On Site Field Tech responsibilities for PC hardware and physical layer network issues. Show less