Bruce Williams Email & Phone Number

Senoia, Ga, Us

Cartersville, Georgia, Us

Northville, Michigan, Us

As National Sales Manager, responsible for North American business growth and development, through overseeing Regional Strategic Account Managers and Territory Business Development Managers. I'm proud to have earned our company's prestigious Presidents Circle Award twice.

Irving, Tx, Us

Headed the Wholesale Division for Aftermarket Parts. Implemented a robust sales strategy that increased North American Aftermarket Parts Sales by 20% annually. Led a high-performing team and implemented a Hunter/Farmer Structure:• Conducted workshops to train sales representatives on the Hunter/Farmer sales approach, improving their ability to acquire new customers and manage existing ones.Focused on meeting quarterly goals and budget targets by establishing strong client relationships and implementing market expansion strategies. • Sales Strategy: Developed comprehensive sales plans, including market analysis, customer segmentation, and targeted outreach strategies.• Client Relationships: Established a client feedback mechanism to gather insights and improve service offerings, leading to higher customer satisfaction and retention.• Interdepartmental Collaboration: Implemented regular cross-departmental meetings to ensure alignment and support for sales initiatives, leading to improved efficiency and communication

Irving, Tx, Us

As Business Development Manager I was responsible for growth and development of the 9 state SE region through prospecting, targeting, onboarding and developing new parts dealer• I was able to add 147 new customers creating $3M in new revenue • Used consultative approach in understanding prospect needs and addressing them promptly

New Braunfels, Tx, Us

As an account manager across various locations, with a focus on selling parts and services. My objective was to increase sales and profits while maintaining high customer satisfaction levels. I consistently exceeded sales targets in both parts and service revenue. I also introduced a plan that boosted our overall profit margin by 13%.

Leawood, Kansas, Us

As the manager of dealership operations, I successfully oversaw New Sales, Used Sales, and the Parts and Service Departments. My primary focus was meeting sales targets while upholding company standards. We consistently achieved monthly sales growth over consecutive years, maintaining a 97% customer satisfaction rate. Our inventory management resulted in a substantial value with a fivefold turnover annually, optimizing asset utilization. Additionally, our commitment to quality led to ISO 9001 certification, improving on-time delivery performance from 85% to an impressive 96%.

Dublin, Ohio, Us

• Directed 80+ employees and managed 3 locations Sales, Service & Parts P&L’s• Opened a Refurbishment Center that was awarded $16.8M government contracts to perform complete vehicle refurbishments on Fire Safety and Emergence Vehicles, CNG Transit Buses, Yard Spotters, Tugs, School Buses, etc... • Responsible for transforming the operation to achieve >$80M in sales, while increasing gross profits and meeting targets through budgeting. Also overseeing the opening of a new location.

Portland, Or, Us

Directly responsible for the dealership operation at 7 locations with more than 280 employees. Worked directly with Parts, Service and Body Shop Managers and their respective employees to improve overall performance of their department. This position also worked directly with the General Manager to implement programs and initiatives in both sales and operations.

Portland, Or, Us

Responsible Parts Department operation to ensure the overall growth and profit objectives are met. Also in charge of the overall inventory control through supervising the Inventory Coordinator, Shipping and Receiving Coordinator and Core Specialist. Placing stock orders for vendors as required and expedite as necessary. Manage cycle count process to ensure that counts are performed. Processes parts credit requests (SA’s ) and all returns (local, quarterly, etc.) Responsible for core and obsolescence inventory management ensuring that both are within standards. Responsible for return aging ( RT’s ) Responsible for all shipping and receiving functions either directly or indirectly as dictated by department staffing.

Portland, Or, Us

Duties included Front Parts Counter Sales to assist retail customers & Back-Shop Counter Sales to assist the shop technicians in the correct parts need for their jobs. Also Inside Sales call center to sustain the fleet customer through telemarketing parts support

Portland, Or, Us

Journeyman Technician responsible for troubleshooting and diagnostics on major problems with the vehicle and then making the necessary repairs needed. Perform skilled and complicated mechanical work on heavy-duty truck equipment and related components with minimum supervision. Work with and help train Apprentice Technicians. Advise the Service Foreman if additional repair work is necessary. Maintain favorable relations with customers. Participate in training to stay abreast of new technology.