• Tracking and monitoring response rate, conversion and profit for marketing distributions. • Create and prepare forecast analysis for management budget and planning.• Analyze data and predict marketing trends.• Maintain and distribute weekly, monthly and quarterly time sensitive reports.• Develop a strong understanding of the company reporting system.

• Assisted with monthly bank reconciliations including check cancellation in QuickBooks and account research. Skillfully manage wide-range of office support tasks, including accounts payable / accounts receivable and payroll processing. Leverage strong multitasking skills to manage customer service, data entry, invoicing, inventory control, merchandising, returns processing, and purchasing. Respond to customer inquiries in person and over the phone; liaise with cross-functional teams in support of customer needs. • Identified areas for improvement in policies, procedures, and business processes and delivered strategic recommendations to senior management on key issues.

• Data manipulation using PLSQL to create maintain and process query routines to be used in AD hoc reporting for internal and external customer. Serve as Liaison between Database Strategy and Processing Team, Account Managers, External Vendors, Telemarketing Managers, Direct Marketing Managers, Vendors, and Business Partners• Transferred customer data files using a software tool FTP(File Transfer Protocol)• Managed customers’ expectations and directed constant communication• Identifed customers’ needs for future projects and worked with users to meet their expectations• SAS coding skills to manipulate customer raw data into internal useable format for analyzing and processing within the department• Inspired confidence – Acts loyal to the company and colleagues. Make things happen and has a ‘can do’ attitude. Look for ways to help colleagues make use of their knowledge if wanted or needed.

* Serve as Liaison between Database Strategy and Processing Team, Account Managers, External Vendors, Telemarketing Managers, Vendors, and Business Partners* Coordinate all phases of the project life cycle for multiple simultaneous projects including project planning, budgeting, risk assessments, requirements discovery, resource allocation, and other project management activities* Identify customers’ needs for future projects and worked with them to meet those needs* Create and implement repeatable processes, plans, schedules, and other project documents to streamline agile processes across the company

• Conducted detailed analysis of defined specifications and develop all levels of block diagrams and logic flow charts• Provided short term planning and scheduling products to the required lead file by the due date• Evaluated output to decide if results meet quality criteria and client approval• Evaluated, modifies and revises existing programs as system requirements change• Developed common operating commands which can be reused, adjusts data when program requirements exceed computer storage capacity, and manipulates and resequences data elements to form higher integrated programs

• Eliminated and analyzed problems that occur with nightly production. • Responsible for maintaining production batch cycles• Involvement in migrating clients on to the mainframe• Specialize in JCL technical support for various clients• Creating batch schedules for production, minimal programming with COBAL• Monitored and controlled the flow of productions and test jobs execution on various application job streams using CA7, JOBTRAC, and OMEGAMON