General Consulting Responsibilities • Delivering complex projects in multiple environments • Coordinate business analysis and business improvement components of AI projects• Delivery of client projects in Scrum, Process Excellence and Intelligent Automation workstreams• Lead for Automotive Industry practice within Sprint Reply

General Consulting Responsibilities • Practice lead for the Business Readiness & Improvement (BR&I) Practice within Glue Reply• Management and ownership of Process Excellence and Lean Six Sigma value propositions• Lean Six Sigma Black Belt mentor for junior members of the Business Change Practice • Management and ownership of business development activities across BR&I initiatives

General Consulting Responsibilities • Creation of Process Excellence value propositions• Lean Six Sigma training for junior team members• Creation and Delivery of Lean Six Sigma training packs for internal Reply teams Project Role - Delivery Management Capability Build - Public Sector Client • Creation of a new Delivery Management capability for public sector digital transformation project • Delivery lead for a large Release team comprised of 20+ delivery team members across multiple workstreams• Implementation and training for team members on continuous improvement for current and future releases• Stakeholder engagement across multiple public sector streams, levels and other consulting firms

General Consulting Responsibilities • Stakeholder engagement across multiple public sector streams, levels and other consulting firms Senior management consultant for Digital & Innovation Practice• Stakeholder engagement across multiple public sector streams, levels and other consulting firms Creation of a Business Intelligence (BI) and Data Analysis offering for Axis Corporate UK • Stakeholder engagement across multiple public sector streams, levels and other consulting firms Creation of BI training content, modules and plans to imbed BI skills within the consulting team of the Axis Corporate UK team Project Role – Financial Services – UK Fintech / Building Society – Funding Bid Project Manager• Overall project lead to manage delivery of a bid for funding project• Creation of financial analysis and business case for change• Creation of staff capability plan to build out the current client team to support desired goals• Creation of operational and change project KPIs Project Role – Financial Services – Mortgage Platform Operational Readiness Lead• Full ownership of Operational Readiness stream within a start-up mortgage platform Fintech• Identification of operational gaps and proposed solutions across all structures required to support operating models • Training and implementation of operational readiness processes for low volume operating modelProject Role – Energy Client – Business Intelligence Project Delivery Manager • Full ownership of a new, bespoke KPI Balanced Scorecard for the entire UK organisation• Definition of new and improved KPIs for the organisation • Definition of supporting dashboards for the 8 functional areas within the organisation • Creation of new dashboards and review processes to share information with senior management• Analysis, improvement and limited automation of client data practices to support data automation for dashboards

• Process improvement manager within the Ericsson Digital Services in Europe and Latin America• Project co-ordinator for the cross-functional Simplification Workstream for Business Operations• Co-ordination and delivery of process improvements throughout the Digital Services environment • Implementation of a robotics process automation (RPA) framework within the Digital Services area• Creation of communications frameworks for the Performance Management team

• Project manager for a process improvement project for a large UK based food manufacturer• Process review of the current new product development (NPD) process for the client • Creation of improved NPD process to target average 20% reduction in process time• Delivery lead for the process improvement implementation phase • Implementation of new process improvement and mapping software for client and extended consulting team

Senior Consultant for the Barloworld Advisory service - set up to provide consulting services for Barloworld internal improvements and external consulting projects, primarily in the financial services sector• Direct sales of over R4 million (£250k) in service projects, at over 30% gross profit per project, for financial services clients• 20% reduction in admin overhead for Advisory Business Development team through improved Salesforce processes• Drastically improved Advisory team costs through taking over direct management of multiple sales and delivery projects after two senior colleagues resigned Project Role - Barloworld Equipment Project – Network Optimisation Project Manager – 8 monthsRole responsibilities: • Project manager for facilities network optimisation project• Creation of customised multi-criteria decision analysis tool for client network analysis • Delivery of a recommended network footprint with potential to save up to R80 million (£4.8 million) over 3 years • Sale of follow on project with 30% gross profit for advisory resources • Management of 4-7 team resources• Project communication with BWE C-suite executive committee and CAT SA operations executive Project Role - Barclays Africa Bank – Cash Supply Chain Improvement Project Manager – 1 yearRole responsibilities: • Successful project delivery and large projects at 35% profit with continuing follow on sales for key strategic client• Creation of innovative cash logistics methods to reduce client spend by 10% in strategic nodes• Creation of governance frameworks, project solution architecture, project plan and business case for project • Management of 2 team resources• Project communication and engagement with Barclays Cash executive committee

Design and analysis of operational performance of Acquisition and Retention Strategies for Sales teams across multiple African countries, Creation and delivery of training materials for Operations Management and Lean Six Sigma courses for Leadership programs for C-level executives of multiple country operations.Agile business analyst for the development of new IT platforms to support and grow core lending operations.

Accenture – Process Excellence Consultant (CMT) – Sep 2011 to Sep 2014 – South Africa CMT client - CRM Transformation Project – Process Design Lead – 3 years 6 monthsRole highlights• 3% reduction (± 30,000 calls) month on month for transferred calls across all major Vodacom call centres through consolidated customer contact information project, using Kaizen methodology • 20% average reduction in process times for standard call centre requests Role responsibilities • Management of 4-7 local team resources and 5-10 overseas team resources• Process improvement team manager for customer service request area for CRM transformation project• Improved customer adoption of new processes through stakeholder management of key resources• Increased team skills through training of process team on key process skills and tools (ARIS)• Reduced team process rework through proactive CRM process quality assurance processes implemented across all process teamsMining Client – Stores Assessment Project – Lean Six Sigma Green Belt – 3 monthsRole highlights• 5-8% reduction on late deliveries month on month from central stores areaRole responsibilities • Creation of a capacity analysis for the general stores area for a large platinum mine in South Africa • Development of an improved data management plan and dashboard to help the client manage their demand and report accurately to their business stakeholders• Project communication with client COO and Head of LogisticsFS Client – Core Banking SAP Transformation – Process Excellence Consultant – 1 yearRole responsibilities• Management of 3-6 team members throughout the course of the project• Improved management of sales leads through improved processes created to use new SAP technology platform• Reduced process creation time for new ARIS processes to support a large-scale CRM transformation project• Creation of new processes and strategies for a multi-channel customer contacts as part of the CRM transformation

Accenture – Technical Business Analyst (CMT)– Jan 2008 to Aug 2011Telecoms Client – Network OSS Division Optimisation – Business Analyst – 2 years 6 monthsRole achievements• 50% reduction in customer fulfilment process times for Vodacom Business back office Role responsibilities • Management of 3-6 team members throughout the course of the project• Business analyst for newly created Operational Support Systems (OSS) division within Vodacom’s enterprise network solutions business • Greatly reduced order fulfilment times through standardised processes, documents and order forms created for the Vodacom Business team Telecoms Client - Customer Service Platform Development – Testing analyst – 1 year 4 monthsRole responsibilities• Management of 1-3 testing team members • Improved product delivery through dedicated testing roles• Creation of new test scripts • Training for new test analysts