Leading teams to digitally transform and improve the customer experience.Leading a culture of innovation and change management.Managing millions of dollars of capital investment.Driving multi-million dollar cost efficiencies.

Establishing accountability frameworksManaging performance indicatorsLeading a culture of innovation

Developing and executing on strategy and programs for Customer Loyalty and Retention in consumer telecommunications (mobility and fixed line).Developing customer segmentation frameworks.Leading cross-functional teams towards the execution of major customer loyalty & CRM initiativesManaging customer churn programs

Management and accountability of a multi-million dollar wireless handset upgrade budget. Directing a marketing team responsible for the development and execution of customer loyalty programs including insight analysis and up-sell strategies.

Supervising a team responsible for data mining, development, analysis and implementation of client loyalty and marketing programs

Supervising a team of senior financial analysts responsible for financial planning and analysis in support of various lines of business