Chief Product Officer
Current
Jun 2022 - Present
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Bruce Sharpe Email & Phone Number
Product Strategy | Product Management | Product Engineering | Solution & Implementation | PaaS |SaaS
at
Humach
1 work email found
@humach.com
5 phones found area 303, 720, 617, and 209
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Product Strategy | Product Management | Product Engineering | Solution & Implementation | PaaS |SaaS
Location
Denver Metropolitan Area, United States, United States
Who is Bruce Sharpe? Overview
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Quick answer
Bruce Sharpe is listed as Product Strategy | Product Management | Product Engineering | Solution & Implementation | PaaS |SaaS at Humach, based in Denver Metropolitan Area, United States, United States. AeroLeads shows a work email signal at humach.com, phone signal with area code 303, 720, 617, 209, and a matched LinkedIn profile for Bruce Sharpe.
Bruce Sharpe previously worked as Chief Product Officer at Humach and Advisor: Technology & Product, Acting CTO at Kebloom. Bruce Sharpe holds Bsee from University Of Colorado Denver.
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{first}.{last}@humach.com
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Profile bio
About Bruce Sharpe
Over my career, I’ve worked with a single principle: Work smarter. I’m a person that looks for a more efficient way to solve problems for my clients. It is the premise I use when approaching any product related initiative set before myself and team.I have held many positions over this timeframe that have provided very interesting and exciting challenges in the work I have done driving and running product teams responsible for 10 or more major product components, or development teams both tasked with delivering on the vision of these products.Throughout my career I have been successful in delivering simple to complex product solutions with high impact resolving client problems along with breaking new ground in areas not provided by my competition. I have also spent countless hours protecting these ground breaking areas by creating a portfolio of 40+ domestic and 70+ international patents with roughly 3 quarters awarded to date.The types of products delivered by the product and/or engineering teams I have led have been in the areas of; self help in store kiosk with live escalation, omni-channel routing for client support scenerios, intelligent channel orchestration for context based AI prediction of routing, IOS/Android based SDK/APIs for client app integration, to name a few. I have also led, as a senior product architect to convert from a decentralized to a centralized private hosted cloud, while driving new products into a pure cloud PaaS implemetation utilizing companies such as Amazon and Microsoft.Specialties: Product Management, Product Engineering, Product Concepts, Product Evaluation and Analysis, Contact Center Architecture & Support, Patent Ideation, Patent Creation and Submission, Project Management.
Listed skills include Enterprise Software, Integration, Enterprise Architecture, Saas, and 35 others.
Current workplace
Bruce Sharpe's current company
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19 roles
Bruce Sharpe work experience
A career timeline built from the work history available for this profile.
Advisor: Technology & Product, Acting Cto
Current
Feb 2021 - Present
Director Of Products
Feb 2018 - May 2022
Product Development | Product Management | Contact Center | Solutions Engineer
Independant Contractor/Consultant
- Performed Aspect to Avaya call flow translations and migration for 70+ complex flows, reviewed and approved with client, manage engineering team design for flow builds and quality team testing, all with a fixed project deadline- Drove project timelines for ACD flow translations, approvals, builds, test and launch, meeting client mandated delivery dates.
Jun 2017 - May 2022
Vp Quality Engineering
Teletech Holdings, Inc.
- Led a team of 6 quality engineers in all aspects of quality testing, both manual and automated for Humanify product suite- Led definition of Quality Best Practices including process, controls, procedures, manual & automated testing, all to tighten up and streamline processes driving a 50% increase in productivity and 45% increase in quality- Implemented.
Nov 2016 - May 2017
Vp Product Strategy & Management
Teletech Holdings, Inc.
- Led a team of 4 product managers through product definition, development and launch across 10 products in the areas of; omni-channel router, PaaS APIs, SaaS starter application, IOS/Android/Java SDK, Data collector, Journey Orchestration, Decision engine, Social mining & classification, Cisco/Avaya ACD integrations, Salesforce/Zendesk CRM integrations.
Mar 2016 - Dec 2016
Vp Architecture & Product Strategy
Teletech Holdings, Inc.
- Led M&A evaluation and test of voice/VoIP enabled omni-channel router which was acquired and utilized as the core to the Humanify product suite- Lead a team of 5 developers delivering an initial IOS and Android mobile application utilizing jQuery & Apache Cordova for 2 Fortune 100 clients setting standards for future IOS and Android mobile applications.
Nov 2014 - Apr 2016
Executive Director, Enterprise Architecture & Development
Teletech Holdings, Inc.
- Lead a team of 15 developers to build and launch an initial PaaS omni-channel product offering for 5 Fortune 100 clients setting standards for future channel additions and capabilities- Led product definition, development and launch of a 7000-port cloud enabled IVR for the 2010 US Census supporting voice-based questions, information and Census document.
Feb 2007 - Nov 2014
Dir. Enterprise Architecture
Teletech Holdings, Inc.
- Design and migrate client programs from Aspect platform to Avaya platform supporting central services for 4500 automotive dealerships across the United States- Define and Implement new automotive client launch process reducing client launch time from 2 weeks to 2 hours and reducing launch costs by 50% while providing a competitive advantage- Led the.
Jan 2004 - Feb 2007
Dir Product Solutions
Teletech Holdings, Inc.
- Led data center migration from co-location facility to private cloud while maintaining a 99.95% uptime for all clients- Drive product definition, development and launch of 3 new routing channels (chat, sms, co-browse) creating additional revenue streams for existing and new clients
Jan 2003 - Jan 2004
Director Implementation & Integration
Ttec
- Led the specification and architecture of first omni-channel contact center with integrated desktop, including; voice, chat, email and co-browse, later purchased by Avaya
Aug 2000 - Jan 2003
Sr Dir Integration & Implementation
- New division of Ticketmaster, lead technology launch of division- Project management responsibility for development, Integration & Implementation of a blended multi-channel eCRM platform- Lead an internal team of technical professionals & two external companies; Cambridge Technology Corporation (Contracted Systems Integrators) & Quintus Corporation.
Jan 1999 - Aug 2000
Sr. Dir Technology
Tm Direct, A Ticketmaster Company
- Drove the design and Implementation of 30 implementations for clients such as; Amway, Cendant, Priceline, HSN attributing to 25M in revenue the first year of business- Led the project planning and implementation of new TM Direct clients for support and technical services- Design, develop and implement custom reports and management dashboards for client.
Jan 1998 - Jan 1999
Regional Telecommunications Manager
- Led team of 25 regional engineers implementing and maintaining all contact center technologies across 6 contact center locations- Led the implementation of 10 US based Aspect ACD systems and all associated technologies and integrations- Led all project planning and implementation for 10 Aspect ACD deployments across US centers including the decommission.
Jan 1996 - Jan 1998
Communications & Network Support Manager
Doubletree Hotels Inc., (Formerly Red Lion Hotels)
- Lead a team of technical professionals in a help desk environment supporting 70 hotels- Provide remote or on-site, 7/24 hour support for various communications services including; NEC, AT&T Prelude, Mitel, Xiox Call Accounting, Telecom line orders & disconnects, Octel Voice Mail, Cisco networking equipment, property & corporate MAC orders, point of sales.
Jan 1994 - Jan 1996
Operations Manager, R&D Test Engineer
- Coordinate assembly & shipment of Call Accounting & Ring Back Detection equipment- Schedule, install & train customer on CAS & RDU equipment- Lead a team of technical team of field service & production technicians- Order management of parts, BOM pull & assembly for 2 product lines- Write test, installation & user procedures for products- Develop.
Jan 1992 - Jan 1994
Senior Design Engineer
Worldcom (Formerly Itt Chernow Communications)
Supervised & assisted in installation, test & repair of testing equipment- Supervised production assembly, test & repair of new & current products- Evaluated various Telecom equipment, with focus on price vs. functionality.- Write product evaluation reports & presentations for R&D & Marketing.- Write test software for Production & Field Service using.
Jan 1986 - Dec 1991
Design Engineer
Worldcom (Formerly Itt Chernow Comm.)
- Designed Printed Circuit Board layout, assembly, mechanical design and electrical wiring of new products.- Setup and ran inventory management system- Designed various test fixtures used in the Production and R&D Departments.- Assembled & tested intricate wire wrap & springboard prototypes, reporting all findings to the engineering staff.- Write test.
Jun 1984 - Jan 1986
Engineering Technician, New Products Div.
Storagetek
Jun 1981 - Jun 1983
1 education record
Bruce Sharpe education
-
University Of Colorado Denver
FAQ
Frequently asked questions about Bruce Sharpe
Quick answers generated from the profile data available on this page.
What company does Bruce Sharpe work for?
Bruce Sharpe works for Humach.
What is Bruce Sharpe's role at Humach?
Bruce Sharpe is listed as Product Strategy | Product Management | Product Engineering | Solution & Implementation | PaaS |SaaS at Humach.
What is Bruce Sharpe's email address?
AeroLeads has found 1 work email signal at @humach.com for Bruce Sharpe at Humach.
What is Bruce Sharpe's phone number?
AeroLeads has found 5 phone signal(s) with area code 303, 720, 617, 209 for Bruce Sharpe at Humach.
Where is Bruce Sharpe based?
Bruce Sharpe is based in Denver Metropolitan Area, United States, United States while working with Humach.
What companies has Bruce Sharpe worked for?
Bruce Sharpe has worked for Humach, Kebloom, Routinify, Independant Contractor/Consultant, and Teletech Holdings, Inc..
How can I contact Bruce Sharpe?
You can use AeroLeads to view verified contact signals for Bruce Sharpe at Humach, including work email, phone, and LinkedIn data when available.
What schools did Bruce Sharpe attend?
Bruce Sharpe holds Bsee from University Of Colorado Denver.
What skills is Bruce Sharpe known for?
Bruce Sharpe is listed with skills including Enterprise Software, Integration, Enterprise Architecture, Saas, Vendor Management, Solution Architecture, Cloud Computing, and Outsourcing.
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