Bruce Bard Email & Phone Number

Evesham Township, Nj, Us

Thorofare, Nj, Us

At Checkpoint Systems, we are passionate about driving excellence in enterprise digital transformation across diverse industries such as retail, fashion, food and beverage, logistics, health and beauty, and DIY among others, through leading-edge RFID-based solutions. As a technology leader, we offer vertically integrated RFID/RF solutions that enable companies to optimize their operations, enhance security, and protect their valuable assets.Our passion for innovation drives us to constantly develop new solutions that address the evolving challenges of each industry. Through RFID technology, we provide unprecedented visibility and control, improving accuracy, efficiency, and customer experience.At Checkpoint Systems, a division of CCL Industries, we pride ourselves on our strong track record and experience in successfully implementing RFID solutions across various industries. We work closely with our clients to understand their needs and deliver customized solutions that drive their growth and business success.Join us on the journey of innovation and discover how Checkpoint Systems' RFID solutions can take your business to the next level.Websitehttps://www.checkpointsystems.com/Phone800 257-5540IndustryRetailCompany size1,001-5,000 employeesHeadquartersThorofare, NJFounded1969SpecialtiesRFID Solutions, Loss Prevention, RFID Source Tagging, Inventory Management, Apparel Labeling Solutions, EAS, Omni-Channel Retail Solutions, RFID software, Self Checkout, Shopper Experience, Asset protection, RF Labels, and Merchandise Visibility Solutions

Adbar Consulting Services is an IT consulting firm specializing in account management, systems implementation project management, business analysis, requirements gathering, and business technology reviews. Our extensive industry expertise brings customized IT solutions, including contact center SaaS implementations to various sectors, including Insurance, Healthcare, Enterprise Membership Organizations, Nuclear Power Generation / Public Utilities, Pharmaceuticals, and the Federal Government.

Chantilly, Va, Us

SuccessKPI brings business insight and action made easy for enterprise contact centers by unifying and leveraging AI on cross-channel Conversation Analytics, Speech & Text Analytics, Quality Management, and outcome data providing a 360-degree view of the customer and agent experience with real-time action alerts for continuous CX improvement.Involved in the management of a portfolio of federal and commercial customers, serving as their primary point of contact for strategic initiatives, project implementation, and ongoing support needs. I utilize data and analytics to assess customer health and identify areas for improvement. Additionally, I create reports and presentations to communicate customer success metrics to our management team.Key achievements:• Secured strategic opportunities for upselling additional products or services based on customer needs and usage patterns.• Developed and executed robust strategies to ensure the success and satisfaction of enterprise clients.• Negotiated and closed new business, valued at $1M while serving the federal government via government contractor.

Menlo Park, Ca, Us

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel while improving employee experiences. At Genesys, I created and executed a customer-centric approach, resulting in increased revenue growth, successful project implementations, and high levels of customer satisfaction. I closely monitored the progress of client projects, ensuring all milestones and deliverables were met on time.As part of my responsibilities, I guided internal teams, customers, and 3rd party vendors, ensuring that projects achieved successful outcomes. To ensure their ongoing success and satisfaction, I successfully developed, administered, and expanded a diverse portfolio of esteemed enterprise clients, including renowned organizations like AARP, Barnes & Noble, Willis, The Hartford, Hughes, Travelers, Zoetis, and others. Throughout my tenure, I cultivated and maintained strong relationships with key stakeholders, including executives, decision-makers, and end-users. Key achievements: • Recognized and celebrated for outstanding performance and dedication to customer success.• Secured contract renewals for SaaS subscription agreements under my management, ensuring seamless continuation of services for valued clients.• Won the prestigious account/customer delight award in 2012 and the esteemed Presidents Club awards in 2015 and 2018.• Recognized as customer success manager of the year in 2021 for delivering exemplary performances.• Managed and expanded portfolio from $4.7M to $21M (starting with Angel.com, acquired by Genesys), contributing to the overall growth and success of the organization.• Rescued critical enterprise account at risk of attrition with an annual contract value of $1M through proactive intervention and strategic problem-solving.

Mclean, Virginia, Us

Binary Fountain is the leading online reputation management SaaS platform for enterprises, healthcare organizations, and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media, and other data sources to equip organizations with actionable insights to improve brand loyalty, increase engagement and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries, including healthcare, hospitality, retail, automotive and financial services.Key achievements:• Responsible for Customer Support (On-shore and off-shore team), Implementation Services, and Training with a staff of 50.• Spearheaded needs analysis, solution recommendations, and implementation of Service Cloud for customer support case management and TaskRay, an AppExchange Salesforce partner, for customer onboarding and post-sale work/project management.• Assessed the company's products and services, resulting in the recommendation and implementation of several revenue-producing managed services

Angel.com (acquired by Genesys) is a leading provider of enterprise-focused, cloud-based customer engagement solutions, including Caller First focused Interactive Voice Response (IVR) and Call Center solutions. These solutions enable enterprise organizations to quickly deploy voice, SMS, chat, and business intelligence applications. More than 1,600 customers worldwide turn to Angel.com's proprietary customer engagement technology to power customer experience, marketing, and sales needs. Angel.com’s solutions are built on an on-demand, Software as a Service (SaaS) platform and require no investment in hardware, software, or human resources, balancing the need for high-quality communications with affordable pay-as-you-go pricing.

West Palm Beach, Florida, Us

Office solutions & communications firm combining virtual and traditional services. Delivered strategic leadership, motivating and guiding the team to achieve our goals successfully. As a leader, I supervised all operational activities, ensuring the seamless acquisition of local franchise rights. To optimize profitability and enhance performance, I allocated day-to-day responsibilities to team members based on their individual strengths and achievements.Additionally, I played a crucial role in coordinating franchise-wide sales and marketing efforts through my participation in the franchise advisory council. By collaborating with other members, I facilitated strategic decision-making and the implementation of cohesive sales and marketing strategies. Building and nurturing long-term professional relationships was a priority for me. I forged strong connections with clients, vendors, and professional service providers, creating a collaborative and thriving business ecosystem. I ensured exceptional service delivery and customer satisfaction through these relationships, enhancing business opportunities and sustained growth.Key accomplishments of this role:• Spearheaded the development of innovative strategies to optimize the franchise's profit and loss (P&L) statements and enhance the range of products and services offered.• Directed and executed marketing campaigns and

Us

Co-founder and managing director of GlobalPrint Systems, Inc., a print-on-demand solutions firm enabling cloud-based printing via the Internet and mobile/media devices. Directed operations after establishing the company recruited key personnel and vendors for product design, software development, and commercial rollout. Managed design and development, including project management with offshore resources, of an innovative internet-based product from concept to completion with successful implementations at several vital customers: central Florida entertainment conglomerate, one of the largest US airline operators, significant hotels, and others. Implemented sound business practices regarding IP, legal contracts, and software development.

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Post acquisition of Software Consulting Group, responsible for integrating company operations with parent company Soluziona the professional services division of Union Fenosa, a Madrid based multinational.

Co-founder and managing director of a vertically focused Systems Integration consulting services firm specializing in Enterprise Asset Management systems in the Energy sector and also specializing in Enterprise Content Management Systems in Pharma, Financial, Energy and Services industries. Managed client consulting projects, grew client base, and oversaw operations and employees. Created and implemented strategies to improve P&L and ensure the delivery of high-value Plant Information Management Systems (PIMS) / enterprise asset management (EAM) and content management solutions. Formed / maintained strong relationships with clients and partners such as Indus Passport, IBM / FileNET.

Brentford, Middlesex, Gb

Consultant - provided business analysis and content management/workflow expertise. Performed requirements analysis, assisted in setting vendor evaluation criteria and assisted with implementation of a workflow based drug inquiry call management system utilizing FileNET enterprise content management middleware.

Newark, New Jersey, Us

Consultant, project manager, business analyst and programmer – Developed and coded applications for Plant Information Management Systems; specifically, Radiation Protection, Respirator Management, Regulatory Compliance, Training and Inventory/Work Management. Project managed the design and implementation of Online Content Management, Engineering Drawing Viewing System, Vendor Manuals/Tech Specifications and Engineering Document & Change Control systems.

London, Gb

Heublein Inc. (acquired by RJR Nabisco the sold to Grand Metropolitan which merged with Guinness plc; now London based Diageo) - Developed and maintained sales & marketing reporting systems.

Enhanced and maintained Life and LTD Policy Management systems. Responsible for migrating application software and databases from corporate headquarter based datacenter to a new rural backup datacenter.

Designed, developed and implemented customer information systems, logistic systems, accounts payable and other management information systems.