Bruce Bellak Mba, Pmp® Certified Scrummaster® Itil®4 Email & Phone Number

Colexas Digital merges systems engineering, telecommunications, data security, SCADA, and analytics to optimize returns from existing and future projects while keeping people and communities safe.Colexas Digital is a Texas-based system integrator and engineering services company that serves a wide-range of process industries. We are Ignition Certified and an Inductive Automation Integrator.

Teaneck, New Jersey, Us

Enterprise Operations Lead-IT Service ManagementCertified in ITIL V3 & V4; Provides Expert knowledge and experience with ITIL - Primarily for Incident Management, Major Incident Management, Change Management & Problem Management. Works with cross functional teams for IT Infrastructure & Application support environments. Works with various support teams regarding critical incidents to drive until closure of issues and documenting the Root cause analysis. Coordinates with Vendor & Business to support Data center activities and Resource On-boarding/Off boarding. Chairs Change Advisory Board, Problem Management and Weekly meetings with client. Other duties and accountabilities as assigned.

Houston, Tx, Us

https://www.quorumsoftware.com/company-overview/press-releases/quorum-software-completes-acquisition-of-tietoevry-s-oil-and-gas-software-business An integrated module of Energy Components - (EC -formerly owned and supported by TietoEvry) for Upstream Oil and Gas. Currently, in many companies, complex and dynamic systems are monitored and managed on an ad-hoc basis and without a unified asset overview of the overall network and the implications of change within each component. Reactive management of issues can lead to unnecessary production losses and costly operational inefficiencies. EC Upstream Management helps upstream businesses gain invaluable insight from data, already existing in the EC ecosystem, enabling opportunities for increased asset profitability to be identified and assessed. The module supports oil and gas companies to increase production from day-to-day operations and provides increased confidence for future operational and investment decisions to maximize revenue potentialResponsible for running a team providing excellent clients with objective strategic advisory to improve organizational performance and long-term competitiveness. Responsible to successfully navigate through critical businesses changes and address complex issues. Assists clients with strategic development and improving effectiveness of Energy Component functions.

Bangalore, Karnataka, In

• Incident Management-owns the Incident Management Major Incident sub process during high priority major incidents that disrupt critical business services while working to restore service as quickly as possible within contractually agree upon SLA’s.• Ensures the communication between involved parties for end Service Management by• Develops, maintains and collaborates solutions to improve the overall delivery of the Incident Management and other ITIL processes to the internal and offshore teams, Wipro management and the client to not only assure customer satisfaction, but to build a culture on the account that “delights the customer”. This will be accomplished by working as a “process and customer advocate” using servant leadership methodologies. • Contributes in the overall service improvement plan and process maturity/ improvement that aims at reduction in overall aging and process improvements to assure resigning of the contract as we are in year three of a five year contract.

Mumbai, Maharashtra, In

Summary of position:• I served as the US onsite lead for Incident Management at a client site as part of a newly outsourced client initiative to provide ITSM expertise. This program is in the process of moving from transition to BAU IT Operations/Transformation to bring stability and efficient processes to the client’s global business• Provide single point of contact between the client’s stakeholders and TCS program management in the form of status reports for BAU IT Operation, ad-hoc contact or other methods as required on a regular basisOther key accountabilities/activities:• Incident Management-owns the Incident Management Major Incident sub process during high priority major incidents that disrupt critical business services while working to restore service as quickly as possible within contractually agree upon SLA’s.• Ensures the communication between involved parties for end Service Management • Develops, maintains and collaborates solutions to improve the overall delivery of the Incident Management and other ITIL processes to the internal offshore team, TCS management and the client. • Contributes in the overall transition and transformation plan including but not limited to review of metrics and service level management targets in place along with reporting.

Meudon, Fr

I served as a key member of the fast growing 100M€ Managed Services business, located in all regions; Part of the managed solutions are highly critical for customers (99.99% availability required) and can heavily impact image in case of services breach; Indirect coordination of 4 Data Center Managers and 1 external Data Center.As the WW Process owner for availability and accountable for the effective design and implementation of the process by Data Centers managers’ business availability plans into their organization, in line with SLA committed with customers, in order to limit number of critical incidents and impacts. I ensured the existence of the plans, the audit and the tracking of the implementation progress, the global progress report to top management. I ensured capitalization of incidents experience between Data Centers.

Fort Mill, Sc, Us

Assigned to ACE initiative (Achieving Competitive Efficiency).

Fort Mill, Sc, Us

As part of the service management team in XFO (Cross Functional Operations) I am one of three incident managers supporting six clients. Furthermore I share ownership as a process owner for incident management.

Houston, Texas, Us

Working as a consultant for IBM Global Services on a large Transformation/Transitional team

Systems Engineer for a major healthcare provider

Munich, De

Working as a consultant for Siemens on project Ivory at ThomsonReuters in 2008

I started initially with Perot Systems Corp as a contractor in the same role that I transitioned to as of June 2007 working for PSC as a full time associate. I supported one of their global clients’ within multiple sites in Philadelphia metro area as an Intel Systems administration specialist.

Newark, Nj, Us

I taught undergrad and grad courses in MIS and E-Commerce for NJIT's School of Management

Newark, Nj, Us

I performed a beta roll out of MS Great Plains 8.0 while simultaneously managing the project and preparing the environment for production release.

I supported the company's internal infrastructure along with developing solutions for upcoming changes in the firm's offerings for its CTI client base

Charlotte, North Carolina, Us

My first career spanned over 20 years from 1981-2002 at Honeywell International where I worked as a field service technician in the fire security and access controls space. Provided Enterprise level service for Fire Security Access Control and CCTV customers in the Northern/Central NJ markets. Legacy Honeywell Protection Services now part of Securitashttps://www.securitastechnology.com/ I transitioned into Information Technology in 2002 while earning my BS in Management in 2003 and my MBA in 2005. I believe that my extensive background in electronic security in IT would bring significant value both to the business and its enterprise customers. I am interested in exploring senior leadership opportunities along with Program Management opportunities.

Master Of Business Administration - Mba | Management Of Technology|, E-Commerce Technologies

Bs, Management (Mis)

As, Electronic Engineering Technology