Bruce Bendix Email & Phone Number

Greater Chicago Area

Developed and taught two graduate level courses in Business Strategy and Business Model Design for this leading design and innovation school. Both courses were consistently highly rated. Advised on research and student startup activity.

Greater Chicago Area

I was recruited by the Secretary of the Illinois Department of Human Services to bring my expertise in innovation, strategy and execution management to this mega agency with a budget of $6.5 billion dollars and 13,000 state employees. The scope of the organization includes family assistance programs such TANF, SNAP and child care as well as services for mental health, developmental disabilities, home services for the disabled, vocational rehabilitation and alcohol and drug abuse treatment. I shaped an existing role to create a high performing senior staff office that is responsible for transforming the agency to be more innovative, more strategic and more disciplined in execution. Among some of my accomplishments so far I have:o Developed the strategic plan of the agency working with the senior leadership. Facilitated a new mission, vision, value statement and motto. Working with the Director of Communications developed an internal launch to increase employee engagement.o Developed focused strategic initiatives across the divisions and the detailed plans to support them. The CFO called it “the first real strategic plan I have seen in my 20 years with this agency”o Created a cadence of accountability in the organization by clarifying the most important goals in each division supporting the department strategy. Developed specific lag and lead measures for each goal. Initiated a weekly strategy check in meeting and bi-quarterly performance reviews with each of the five divisions. o Partnered with several leading academic institutions (Harvard Kennedy School, University of Chicago, Northwestern and the Illinois Institute of Technology) to bring leading thinking and research in areas as diverse as human centered design, performance based contracting and advanced analyticso Increased greater accountability with providers by instituting requirements of competitive bidding and tying contracting terms to results vs. inputs.

Greater Chicago Area

Consulting group leader with responsibility for developing and building a national strategy management consulting practice. Contributed to 100% increase in growth strategies revenue in 3 years. •Developed and introduced growth strategy offering framework which provided the foundation for the practice•Authored and delivered over a dozen articles, white-papers, webinars and executive presentations covering a broad range of topics including mobile computing, big data, social media and cloud computing•Using design thinking and ethnographic research introduced several innovative strategies to a consortium of 30 of the largest credit union in the U.S. and a key advisor to the board. Among one of highest rated speakers at six consecutive bi-annual strategy and innovation conferences.•Designed and facilitated board and c-level strategy and innovation workshops for several organizations•Brought in new client relationships including a key strategy opportunity for a large global document management company

Greater Chicago Area

Taught and developed courses for MBA and Executive Education curriculum. Lead developer and instructor for Sustainable Business Course. Core curriculum instructor for Innovation and Risk course. Developed and taught new alumni course.

Launched a management consulting firm to develop and execute sustainable innovation strategies for business. Speaker and writer on strategy, innovation and sustainability.  Developed a school sustainability strategy for a leading regional graduate management school. Developed a business strategy for the board of a family of SRI mutual funds to return to profitability. Led executive strategy sessions with the leaders of several large companies to help define and initiate strategies and define projects which provided economic and stakeholder value.

One of two senior executives leading the worldwide Growth and Innovation Strategy practice. Co-developed offering suite, diagnostic and published point of view in growth and innovation strategy to become one of the five key strategy practice areas of the firm.. Sold and managed high impact strategy and marketing consulting engagements that created significant growth and economic value for client companies. Significant experience in go-to-market strategy for technology-based companies. Led or contributed to engagements with over 20 clients .

Directed the Communications and High Technology strategy practice in the Chicago Office. Acquired and managed annual client revenues of $1.5 to $2.0 million.Achieved record partner renewals and a 12% increase in partner satisfaction over 5 months by developing a new partner program serving over 800,000 partners worldwide and contributing to over $9 billion in revenue for a major software company that faced partner defections to open systems competitors.Created innovative and effective ways to sell and service classified customers for a large metropolitan newspaper that resulted in projections of 15-25% additional annual revenue from these improvements.Assessed fuel cell market opportunities and provided recommendations to client that faced little revenue opportunity until the technology was ready for the commercial vehicle market that resulted in a more successful business model and new products in new applications.Evaluated and restructured go-to-market channels and initiated a web site for a major laptop computer manufacturer facing declining market share in the Canadian market. Achieved cost to serve improvements and new revenues that led to anticipated incremental margin dollars between $16-$20 million per year.

Managed project teams of consultants to improve business results for clients.Reinvented a global brand of encyclopedias that faced an obsolete business model and bankruptcy by changing distribution and product strategy that enabled the company to continue and grow.Won the Ken Ernst Thought Leadership Award by facilitating a team of international business academics from Stanford, INSEAD and Hitotsubashi University and consultants in a multiyear research study to define the key success factors of the global electronics industry.

Managed group of seven consultants. Increased revenues 40% over the previous year.

Responsible for marketing, strategy and business development for this provider of engineering graphics equipment and supplies. Annual revenues exceeded $100 million. Developed new marketing strategy, which increased new product introductions threefold, improved industry market share position to number two, and increased new equipment sales 195% between 1989 and 1991.

Mba, General Management

Received The National Excellence Award from the Space Foundation for distinguished graduate research in space commercialization.

Education record

Activities and Societies: All-American Honorable Mention in High School Swimming

Bs, Mechanical Engineering

Activities and Societies: Men's Crew, Student Financial Manager of Associated Students of Stanford University (ASSU)