Bruce Chapman Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

The Westin Brisbane & Four Points by Sheraton Brisbane

Brisbane, Queensland, Australia

• Plan and greet the VIP guests of the hotel. Arrange and deliver special services for VIP Guest’s.• Maintain hotel safety and security standards including the reporting of incidents.• Ensure delivery of consistent quality customer experiences. • Chief Fire Warden & First Aid Officer while on shift.• Co-ordinate and manage group and aircrew daily arrivals and departures.• Set and monitor front office upselling targets. • Implement training for current and new front… Show more • Plan and greet the VIP guests of the hotel. Arrange and deliver special services for VIP Guest’s.• Maintain hotel safety and security standards including the reporting of incidents.• Ensure delivery of consistent quality customer experiences. • Chief Fire Warden & First Aid Officer while on shift.• Co-ordinate and manage group and aircrew daily arrivals and departures.• Set and monitor front office upselling targets. • Implement training for current and new front office team members.• Co-ordinates with all departments to maintain Front Office and hotel functions.• Handles guest complaints and other related issues and reports on the Hotel Manager’s log book.• Promotes and maintain good public relations.• Monitor and increase hotel revenue through rate promotion and upselling.• Follow up on guest accounts and outstanding accounts.• Front office team rostering.• Monthly stock and stationary ordering.• Responsible for hotel operations during the absence of General Manager. Show less

Brisbane, Queensland, Australia

• Plan and greet the VIP guests of the hotel. Arrange and deliver special services for VIP Guest’s.• Ensure delivery of consistent quality customer experiences. • Set and monitor front office upselling targets. • Implement training for current and new front office team members.• Handling room door lock and safe problems.• Create, implement and update standard operating procedures.• Co-ordinates with all departments to maintain Front Office and hotel… Show more • Plan and greet the VIP guests of the hotel. Arrange and deliver special services for VIP Guest’s.• Ensure delivery of consistent quality customer experiences. • Set and monitor front office upselling targets. • Implement training for current and new front office team members.• Handling room door lock and safe problems.• Create, implement and update standard operating procedures.• Co-ordinates with all departments to maintain Front Office and hotel functions.• Handles guest complaints and other related issues and reports on the Hotel Manager’s log book.• Promotes and maintain good public relations.• Motivate and maintains hotel team relations.• Monitor and increase hotel revenue through rate promotion and upselling.• Follows up on guest accounts and outstanding accounts.• Responsible for hotel operations during the absence of General Manager.• Discuss all matters that needed to follow up with the next shift Duty Manager.• Co-ordinate and manage updates to group and aircrew arrival and departures.• Maintain hotel safety and security standards reporting of incidents. Show less

Brisbane, Queensland, Australia

Senior Guest Services Agent

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Permanent Rentals Property Management.• Conduct quarterly property inspections for current tenants. • Coordinate property inspections with prospective tenants.• Complete lease agreements and associated documentation.• Finding, screening and processing tenant applications.• Handling tenant maintenance issues and complaints.• Coordinating tenant move outs and bond refunds.• Processing rent payments and keep accurate records.• Maintaining open communications with… Show more Permanent Rentals Property Management.• Conduct quarterly property inspections for current tenants. • Coordinate property inspections with prospective tenants.• Complete lease agreements and associated documentation.• Finding, screening and processing tenant applications.• Handling tenant maintenance issues and complaints.• Coordinating tenant move outs and bond refunds.• Processing rent payments and keep accurate records.• Maintaining open communications with owners, tenants and team members. Show less

Brisbane, Queensland, Australia

• Oversee daily Front Office duties and activities. • Responsible for high standards of hotel health, safety and security. • Oversee delivery of consistent quality customer experiences in all hotel departments. • Motivate and maintain front office team relations. • Front office forecasting and planning including monthly budgeting and upselling targets. • End of month reporting and financial 3 way.• Create & coordinate implementation of Front Office Standard… Show more • Oversee daily Front Office duties and activities. • Responsible for high standards of hotel health, safety and security. • Oversee delivery of consistent quality customer experiences in all hotel departments. • Motivate and maintain front office team relations. • Front office forecasting and planning including monthly budgeting and upselling targets. • End of month reporting and financial 3 way.• Create & coordinate implementation of Front Office Standard Operational Procedures. • Assume responsibility for hotel operations in absence of Front Office Manager and General Manager. Show less

Port Macquarie, New South Wales, Australia

Guest RelationsQuality Assurance (housekeeping)OHS System

Port Macquarie, New South Wales, Australia

- Personal Assistant to Manager Customer Operations- Liaise with stakeholders to ensure information is gathered and tasks are completed efficiently and effectively maintaining a high level of customer service- Group Travel Coordinator ensuring all travel bookings are made on a cost efficient basis and client needs are met- Coordinate business unit training events and meetings- Coordinate business unit activities and priorities to ensure the most effective and efficient delivery… Show more - Personal Assistant to Manager Customer Operations- Liaise with stakeholders to ensure information is gathered and tasks are completed efficiently and effectively maintaining a high level of customer service- Group Travel Coordinator ensuring all travel bookings are made on a cost efficient basis and client needs are met- Coordinate business unit training events and meetings- Coordinate business unit activities and priorities to ensure the most effective and efficient delivery of service- Accountable for providing high level business administration and day to day coordination of services relating to business operations and general administration support services Show less

Port Macquarie, New South Wales, Australia

The National Energy Customer Framework (NECF) is the next major stage in the national energy reform process, as agreed by the Council of Australian Governments (COAG) under the Australian Energy Market Agreement (AEMA). The NECF involves the harmonisation of State-based regulatory frameworks (excluding retail price regulation and community service obligations) for the retail energy market and energy distribution sector into a single set of national rules. The focus of the NECF is on… Show more The National Energy Customer Framework (NECF) is the next major stage in the national energy reform process, as agreed by the Council of Australian Governments (COAG) under the Australian Energy Market Agreement (AEMA). The NECF involves the harmonisation of State-based regulatory frameworks (excluding retail price regulation and community service obligations) for the retail energy market and energy distribution sector into a single set of national rules. The focus of the NECF is on providing a regulatory framework for the relationship between energy customers and the energy retailers and distributors that supply them, and includes a range of energy-specific consumer protections.- Organize and plan project team workshops and functions to ensure that all required attendees are available to attend and achieve maximum value from the event- Coordinate project plan development and ongoing monitoring- Process purchase requisitions, goods receipts and invoices for external suppliers to the project to ensure accurate financial data is maintained and prompt payments are made- Coordinate and prepare reports, documents and presentations by obtaining information from relevant stakeholders to ensure timely, accurate and professional delivery of documentation- Provide administrative services and activities to the NECF Project Office core team while ensuring that all tasks are performed in an efficient and timely manner- Work closely with Project Workstreams to ensure the timely and accurate collection and distribution of project information is archived- Use high level communication skills to address customer and stakeholder needs and expectations in line with organizational policies and procedures Show less

Port Macquarie, New South Wales, Australia

- Assistant to General Manager Workplace Relations- Group Travel Coordinator- Cause for concern and sick leave case management reporting- Create and maintain relations with stakeholders, employees and medical specialists

Port Macquarie, New South Wales, Australia

- Manage employee reward and recognition programs for over 700 employees annually throughout NSW- Core responsibility for Service Milestone Awards & Managing Director’s Awards including travel arrangements, accommodation, flights, car hire and dietary requirements- Co-ordinate multiple travel and event arrangements for up to 200 people per event- Co-ordinate transfers from accommodation to event venues- Deliver effective event management and styling for multiple events around… Show more - Manage employee reward and recognition programs for over 700 employees annually throughout NSW- Core responsibility for Service Milestone Awards & Managing Director’s Awards including travel arrangements, accommodation, flights, car hire and dietary requirements- Co-ordinate multiple travel and event arrangements for up to 200 people per event- Co-ordinate transfers from accommodation to event venues- Deliver effective event management and styling for multiple events around NSW annually- Develop and monitor annual project plan and budget- Coordinate and prepare reports, documents and presentations- Maintain accurate records for corporate reward and recognition programs to ensure effective recognition of employees service- Process purchase requisitions, goods receipts and invoices for external suppliers to the project to ensure accurate financial data is maintained and prompt payments are made- Investigate, develop and implement innovative programs- Create and maintain relationships with employees, stakeholders and suppliers Show less

Port Macquarie, New South Wales, Australia

- Customer service and Business to Business transactions in the business support team- Assist internal customers on processes and procedures- Manage escalated calls from company contact centers- Maintain company and market privacy regulations

Port Macquarie

- Ensure the smooth running of front office, reservation, hotel safety and relations with local tour companies- Staff training and mentoring- OHS representative for front office- Daily face to face customer service and customer issues resolution- Working in Compass Restaurant and the banqueting area- Extensive team work with all hotel departments- Working with Opera, EFTPOS, cash, accounts and deliveries

Port Macquarie

Porter ServicesConferencingRoom ServiceMaintenance

Melbourne, Australia

Placed at various Melbourne hotels, convention centres and corporate eventsMelbourne Cricket GroundMelbourne Cup Carnival - venue supervisor

Melbourne, Australia

Conference & event setup, delivery and pack down.

Melbourne, Australia

Extensive shifts in excess of 15 hours showed my commitment to the company and the completion of tasks

Collingwood, Ontario, Canada

Diploma, Hospitality Management

Melbourne Food and Beverage Academy - Parliament House of Victoria

Vet, Hospitality, Food Technology, English, Health & Human Development

Activities and Societies: College Chior Environment Club English Health and Human Development Hospitality Food Technology