Bruce Brown Email & Phone Number

Cherry Hill, Nj, Us

Seattle, Wa, Us

Offer AML Program to help consumers modernize workloads via open platforms and cloud native compute/storage services. Lead Program Management to ensure completion of each lab stage for Private Equity Firms seeking to optimize cloud costs.Assist sales by allying with AWS customer account management teams, evaluating customer cloud service utilization, analyzing spend, developing customer-specific services, and building business cases for application modernization efforts.Identified and developed integrated customer experience engagement with a similar Experienced-Based Acceleration Program as a precursor for a comprehensive AML program. This work resulted in scalable modernization motion and increased internal program awareness. Efforts led to expanded use cases and customer value propositions, increasing the data program outreach by 30% and continuing to grow.Facilitated numerous lab programs to date, yielding an average Windows cost reduction of 54% thus far for AWS Enterprise and ISV customers.Create a process for performing broader MS Windows portfolio assessments, enabling larger-scale engagements, and driving accelerated modernization programs for AWS customers. Build an AML program interlock for GenAI engagements.

New York City, New York, Us

Allied with Senior Sales Executives and Relationship Managers focused on specific market segments to identify new service opportunities and account relationships. Provided technical/business perspective to executives and clients for complex infrastructure services worth $50M+.Engaged in discussions and workshops with and advised C-Suite executives.

Armonk, New York, Ny, Us

As Senior Executive with broad technical/business acumen, allied with IBM Business Services Client Representatives pursuing complex new logo deals valued between $5M & $10M across all market segments in each IBM sales organizations. Developed RFP responses for numerous enterprise customers outsourcing Data Centers and IT ranging from $250M to $1Billion in revenue for 32+% average savings via proposals across industries such as Federal/Local Government, Business Advisory, Entertainment, Telecom, Manufacturing, Utilities, Healthcare, Pharmaceutical, Insurance, and Financial Services.Restructured GTS’ Client Collaboration Process, partnering with IBM’s clients to define solutions & achieve the desired state.Served as subject matter expert (SME) for GTS Management’s new deal intake process supporting IBM Sales’ & Technical Solutioning engagement matrix.

Armonk, New York, Ny, Us

Recruited to assist the Dynamic Hybrid Cloud (DHS) Organization familiarize, and transform IBM’s infrastructure outsourcing organization under its Global Technology Services (GTS) line. Transformation strategy focuses on IBM’s current and future clients’ pervasive use of cloud computing technology. IBM DHS offers automated virtual and physical server, storage and network provisioning orchestration and automation of recurring service management activities. DHS proposes greater operational efficiency, less rework and significantly reduced resource costs through workload pattern and process flow automation. Helped Dynamic Hybrid Cloud (DHS) Organization familiarize and transform IBM infrastructure outsourcing organization under the GTS line by leading strategy focused on clients using cloud computing technology. Offered automated server, storage/network provisioning, and service management activities to increase efficiency and reduce costs/rework via process flow automation.Integrated IBM’s offshore shared support group’s system activation processes into orchestration and provisioning engine to reduce activation for shared support by 50%.Devised DHS and Dynamic Automation Standard Support Process to enable GTS Service offering to resolve select issues during the device/application’s life cycle.Led configuration, workflow automation, transition, and service implementation for the first DHS Services contract sold, with the client being the Strategic Outsourcing Account in the Insurance Industry.

Redmond, Washington, Us

Recruited into Microsoft’s Enterprise Strategy Services organization as a cloud computing and data center infrastructure specialist; scope of responsibility includes Microsoft Consulting pre-sales support and delivery of enterprise strategy consulting services focused on IT optimization through best practices and enabling business through technology. Primarily aligned to Pharmaceutical and Financial Services verticals.

Teaneck, New Jersey, Us

Transitioned into newly developed role to assist with structuring and design of hosting services product offerings; educate the broader infrastructure practice, how to position cloud and infrastructure hosting capabilities; work with large deal pursuit teams developing data center hosting strategies for IT enterprise outsourcing opportunities.

Teaneck, New Jersey, Us

Infrastructure services’ solution development for new and existing Cognizant clients within the company's market verticals identify opportunities for cost savings and efficiency gains; develop technical and operative solutions designed to address business and IT related issues. Lead Architect for Cognizant’s White Label services portfolio.

Hired to build out managed services offerings and provide solution architecture support to over 300 direct sales personnel nationwide. Challenged to qualify and prioritize opportunities as well as revise sales support processes to improve responsiveness and results.Instrumental in closing major accounts resulting in over $5M in new revenues in less than 10 months. Recognized for reengineering sales engineering and pursuit processes resulting in slashing the cost of sales by 30%, Unitized pricing, created bundled solutions, identified internal SMEs and developed standard templates for RFPs and presentations. Noted for developing standardized SAP offering that increased speed to market for ERP Managed Services offering resulting in growing midsize SAP customer base by approximately 35%. Spearheaded introduction of virtual tape library and data de-duplication solutions as new IT Outsourcing services offering, effectively reducing backup times by ~40% while increasing service level agreement conditions to 24-48 hours from 72. Recognized for saving key $55M global account by developing solution to convert IT Help Desk and Desk Side support from Professional Services model to managed services solution. Reduced client cost by 35% and increased annual managed services revenue by 20%. Instrumental in closing over $38M agreement by architecting solution to consolidate 3 data centers for a global construction and gardening equipment manufacturer headquartered in Sweden. Strategy included server virtualization using VMWare and ERP systems consolidation onto an IBM Pseries mainframe. Notably developed $5M data center hosting solution for a mid-sized Seattle based cancer research and pharmaceutical company. Implemented standard operating procedures for 21 CFR Part-11 compliance, including separate validation environment. Solution leverages Oracle RAC and Data Guard and includes pairing with Microsoft Clustering and Oracle Clusterware to provide 99.95% uptime environment.

Dublin 2, Ie

Built an impressive record of achievements for this global management consulting and technology services organization.Recognized for consistently delivering solutions, on-time, within budget, and with high customer satisfaction. Credited with defining strategies to reduce systems operating costs with zero impact to business operations. Acknowledged for providing strategic and tactical leadership for competitive wins, successful technology implementation, and long-term, profitable client retentions.SOLUTIONS ARCHITECT – INFRASTRUCTURE OUTSOURCING (2007 TO 2008) Selected to evaluate, recommend, and design technology and business outsourcing solutions for clients. Evaluated client’s needs and direction; analyzed technology and competitive trends; identified potential cost savings; defined and communicated value proposition to client; and assembled and led resources in recommending effective solutions with strong ROI. Oversaw cross-functional teams of up to 28 and projects valued at $750 million.GLOBAL CONSUMER ELECTRONICS, APPLIANCES RETAILERDefined strategy and framework for the outsourcing of IT Enterprise Service Desk to reduce costs while enhancing overall customer satisfaction. Solution reduced total number of contacts by 5% within 1st year, 5% within 2nd year, and 8% within 3rd year.GLOBAL ENTERTAINMENT COMPANYDrove the design of a $395 million complete IT outsourcing solution, including Data Center services, application support, security, storage and managed services. Strategy was in support of divestiture efforts and reduction of IT costs by up to $10 million.TELECOMMUNICATIONS COMPANYPartnered with client and vendors to develop a managed services strategy for newly developed interoperability communications platform targeted towards the public sector. Effectively defined solution to convert radio frequencies to IP architecture and allow municipalities to communicate with each other during emergencies and disasters.

Dublin 2, Ie

Chosen to oversee the delivery of simultaneous infrastructure transformation and rationalization programs. Scope of responsibility spanned developing and leading project teams; establish and maintaining relationships with key clients; defining budgets and benefits; delivering status reports to senior management and clients; resolving all issues. Evaluated, acquired, and managed up to 75 global resources.GLOBAL CONSUMER ELECTRONICS & APPLIANCES RETAILERChosen to oversee a major transformation program to support the reduction of SG&A expense across 3 Data Centers, Corporate Desktop environment, and all retail facilities. Led team of 45 through 7 project managers migrating legacy applications to open systems environment; consolidation and integration of applications, servers, storage, and network infrastructures; design of disaster recovery program and complete integration of data network infrastructure in support of new acquired competitor in Canada. Successfully delivered $3 million dollars in annual savings while minimizing financial exposure.GLOBAL PHARMACEUTICAL COMPANYDirected global team of 15 in defining, planning and deploying infrastructure and processes to transition human resources, procurement, finance and accounting, and application support services to 6 Offshore locations. Drove the build out of global WAN infrastructure with DS3 circuits, 20 mg VPN auto failover and Nortel client VPN tertiary connectivity; deployment of Citrix and VMWare / Virtual Desktop interfaces and design of global IVR and Voice distribution to 6 delivery centers across 3 continents supporting 12 languages. Developed integration plan for client MPLS deployment to reduce voice transport costs. Effectively delivered all technical services 90 days prior to go-live, meeting contractual agreements and avoiding up to $10 million in penalties. Solution allowed the successful outsourcing of all business applications and in scope processes to 6 Accenture managed offshore centers.

Dedicated career providing outstanding leadership to Sprint Business Solutions focused on designing, delivering, and overseeing hosting, security, application and network management services for Fortune 500 businesses.Selected into client relations role to ensure appropriate support of 22 key clients. Main liaison with clients to identify opportunities for additional services and effectively resolve all issues. Directed team of 38. WORLDWIDE EXPRESS CARRIER AND PACKAGE DELIVERY COMPANYDefined strategy to resolve hosting support performance issues due to expansive user base growth. Realigned team; redesigned storage framework; and implemented dedicated operations management role. Solution increased overall performance of applications and enhanced customer satisfaction.LARGE ACCOUNTING FIRMEffectively increased portfolio of services for key client. Oversaw the integration of applications and systems in support of acquisition, and build out of WAN infrastructure. Strategy reduced overall support costs.

Recruited to newly established professional services organization to manage the delivery of large-scaled infrastructure solutions. Functional areas of accountability encompassed network and systems infrastructure design, strategic planning, financial trending, project management, sales engineering, team leadership, and client and partner relationship management.PUBLISHING COMPANYManaged the consolidation, upgrade and migration of client’s back-end Data Center operations to Sprint outsourcing facility, consisting of more than 300 applications and database servers. Oversaw the reduction of web servers by 25% and complete relocation of services with zero disruption to business operations.WORLDWIDE EXPRESS CARRIER AND PACKAGE DELIVERY COMPANYPartnered with client to develop and migrate eBusiness application to fully managed hosting environment. Solution reduced customer support costs by 30% within 1st year of production.GLOBAL PUBLISHING COMPANYDrove the integration of disparate applications, and deployment of WAN infrastructure to ensure optimal integration and information access across all 8 publications. Strategy enabled the delivery of integrated financial reporting and messaging services.

Us

Defined and implemented effective team development, technical sales, and client relationship management strategies to penetrate the eastern marketplace for this managed services company. Spearheaded the growth of eastern practice from start-up to more than 5 Technical Account Managers servicing high-end eBusiness organizations.

Hertzliya, Il

Established the Project Management Office, and developed standard methodology to manage the delivery of project-related work. Assisted with transitioning the organization from staff-based, to a solution-delivery model. Hired and trained on-site Project Managers, and assisted with development of solution groups. MULTI-NATIONAL LIFE INSURANCE COMPANYManaged a project to re-engineer the enterprise-wide software distribution process of a major insurance company (including several subsidiaries and satellite locations).LEADING FINANCIAL PRODUCTS INSTITUTIONManaged renovation of the Y2K trading systems for a top-tier brokerage house. Prepared company for participation in the SEC's street-wide Y2K testing exercises. Provided full documented analysis of test results.LEADING EDGE APPLICATION SERVICES PROVIDERDirected the development of a call center and customer service process for an Internet-based ASP. Designed process flow and customer service procedures. Developed a logical database model for a customer service ticketing system.

New York, Ny, Us

PROJECT MANAGER, APPLICATIONS DEVELOPMENTFull accountability for overseeing team of 15 in the full project life cycle of design of systems, interfaces, databases, and processes to enhance SEC reporting. Credited with delivering a fully operational financial control system, data warehouse and associated processes, providing a means to close books every 20 days and enable statutory and SEC reporting.

New York, Ny, Us

Drove the design, implementation and management of core business systems, interfaces, and tools to automate and integrate previous manual financial operations for the Corporate Treasury Department.Managed the systems and process integration of cash management practices (project requirement resulted from the merger between Dean Witter, Discover, and Morgan Stanley). Evaluated and analyzed each organization's current systems and HR functions, current technical platforms, and vendor relationships.Managed the re-engineering of the corporate tax payment process.Oversaw the retooling of the beneficiary data input fields of the electronic funds transfer systems. Completed five weeks ahead of schedule. Re-engineered the cash operations area (kept systems costs under $500K).

New York, Ny, Us

Selected to plan, manage and control a $30 million dollar annual information services budget.Wrote test plans and approaches for an institutional broker's conversion from trade day plus 5-settlement timeframe to trade day plus 3. Developed charge back methodology for the information services division (resulted in a 100% allocable operations budget for the division). Member of the Technical Team responsible for developing an IT disaster recovery and contingency trading plan for a major institutional broker. Designed a data center backup and recovery plan with functional recovery in less than 12 hours.