Bruce M. Coward

Bruce M. Coward Email and Phone Number

A consummate ops leader with 15 yrs of successful career movement & operational expertise within highly competitive industries. A proven record in improving profitability by increasing revenue & managing expenses. @ ATM Geeks
Bruce M. Coward's Location
Louisville, Kentucky, United States, United States
Bruce M. Coward's Contact Details

Bruce M. Coward personal email

About Bruce M. Coward

PROFILE: A versatile operations manager bringing more than 15 years of successful career movement and operational expertise within highly competitive industries. A consummate leader with an outstanding record in improving profitability by increasing revenue and managing expenses. Looking for an opportunity to work with a winning team to enhance the operations side of the business. Open to relocation for the right opportunity.SIGNIFICANT PROFESSIONAL SUCCESSESDEVELOPED processes that identified locations that were not generating revenue, and automated the process, that led to improved performance, increased revenue, and customer satisfaction.IMPROVED annual profitability by $8MM through data analysis.SUCCESSFULLY Deployed 250 new locations in less than 15 days, and 400 new locations in less than 30 days. IMPLEMENTED a new service on one third of the company's existing hardware. This generated revenues of $300K in its first year yielding tremendous gross margins of 88%.NEGOTIATED a nationwide Service Agreement with a Fortune 500 vanguard and a nationally known industry leader that significantly reduced the complexity of the service.DROVE net profit from 13% to 19% in the first 18 months by consolidating operation centers and improving "up-time" as well as merchandising at specific locations.

Bruce M. Coward's Current Company Details
ATM Geeks

Atm Geeks

View
A consummate ops leader with 15 yrs of successful career movement & operational expertise within highly competitive industries. A proven record in improving profitability by increasing revenue & managing expenses.
Bruce M. Coward Work Experience Details
  • Atm Geeks
    General Manager
    Atm Geeks May 2024 - Present
    View
  • Brush, Llc
    President
    Brush, Llc Jan 2024 - Present
    • ATM Consultancy Services• Portfolio Management• Acquisitions• Business Development
  • Pai - A Brink'S Company
    Senior Vice President Of Service Delivery
    Pai - A Brink'S Company Oct 2019 - Oct 2023
    Louisville, Ky, Us
    • Drove and developed the strategy for two call centers (Technical support and performance teams), promoting excellent customer service, operational uptime. Decreasing average time to answer, and abandonment rates.• Metrics, Budget, and KPI’s Management.• Oversaw staffing, training, technology implementation, purchasing and inventory control. • Directed large project rollouts for regional and nationwide retailers.• Vendor contract negotiations, vendor relationships.• Resolved escalated customer and service Issues.
    View
  • Dollar Boost, Llc
    President
    Dollar Boost, Llc Sep 2017 - Oct 2019
    • Managed and promoted customer service, operational uptime.• Resolved escalated customer and service Issues.• Project planning, scheduling, routing, and inventory management
  • Cardtronics
    Vice President Of Operations
    Cardtronics 2016 - 2017
    Houston, Texas, Us
    Managed the 24/7 Call/Command Center promoting customer service, operational uptime, staffing, and meeting/exceeding key performance indicators. Ensured timely resolution of all customer issues, vendors' performance and SLA's.Identified and implement operations and process improvement initiatives.Resolve escalated customer and service issues. Promoted customer and vendor relationships.P&L responsibility.
    View
  • Dolphin Debit
    Senior Vice President Of Operations
    Dolphin Debit 2015 - 2016
    Managed and promoted customer service, operational uptime, staffing, training, vendor management, contract negotiations, technology implementation, purchasing and inventory control. Ensured timely resolution of all customer issues; timely completion of projects, vendors' performance, SLA's and Agreements and contract management. Collaborated in contract negotiations, RFPs and regulatory compliance.Resolve escalated customer and service Issues. Promoted customer and vendor relationships, project implementation, tracking, vendor selection (for projects).
  • Ezcash Atms
    President
    Ezcash Atms Nov 2013 - Aug 2015
    Built a scalable business model to support rapid growth in a seasonal business.Developed sales channel, marketing, customer support.Spearheaded hardware/software selection and purchase. Initiated contract negotiations, RFPs and vendor selection.
  • Dolphin Debit Access
    Vice President Of Operations
    Dolphin Debit Access Jul 2011 - Oct 2013
    Managed and promoted customer service, operational uptime, staffing, training, vendor management, contract negotiations, technology implementation, purchasing and inventory control. Ensured timely resolution of all customer issues; timely completion of projects, vendors' performance, SLA's and Agreements and contract management. Collaborated in contract negotiations, RFPs and regulatory compliance.Resolve escalated customer and service Issues. Promoted customer and vendor relationships, project implementation, tracking, vendor selection (for projects).
  • Nsa (Field Service)
    Business Development Consultant
    Nsa (Field Service) Aug 2010 - Jul 2011
    Knoxville, Tn, Us
    Developing new revenue streams that utilizes NSA's infrastructure. NSA is a turn-key solution for businesses that need to solve problems in “the field.” NSA professionals throughout the U.S. provide clients with speed, dependability and cost advantages for large regional and national projects as well as business-as-usual solutions. From a lightbulb change-out to nationwide brand audits, NSA has the resources to get work done.
    View
  • Pendum, Inc.
    Operations Consultant
    Pendum, Inc. Mar 2010 - Jul 2010
    • Defined the roles of the Operation Center Managers to highlight the areas that they should be focused upon, on a daily, weekly, monthly basis dependent on the size of the operation (Determined by events (main driver of revenue and resources)• Provided a document that outlined the current process and recommendations for the future that would save the company over $1.5M.• Through analysis, structured the Operation (Cost) Centers into four levels, determined by events, and developed organization structures that could be applied to each of the levels to ensure that efficiencies were maximized.• Developed a vault staffing model to determine the correct number of employees that should be allocated to the vault, based on work load, along with recommending aligning hours of operation to work flow. In one Operations Center, if applied would gain a 15% improvement in efficiency.• Identified route inefficiencies and recommended improvements. In one instance, the recommendation would have saved the company $47K per year• Assuming the above expense reductions are implemented, the ROI for the Company is more than 1,811%.
    View
  • Edc Atm Subsidiary, Llc
    Vice President Of Operations
    Edc Atm Subsidiary, Llc Oct 2007 - Dec 2009
    Managed and promoted customer service, operational uptime (ATM & Tax check cashing), staffing, training, vendor management, contract negotiations, call center operations, technology implementation, purchasing and inventory control. Ensured timely resolution of all customer issues; timely completion of projects, vendors' performance, SLA's and Agreements and contract management. Collaborated in contract negotiations, RFPs and regulatory compliance.Escalated customer and service Issues. Promoted customer and vendor relationships, project implementation, tracking, vendor selection (for projects), Team Meetings, one-on-ones, reviewed employee performance.
  • Bvig Financial, Llc
    Vice President Of Operations
    Bvig Financial, Llc Jul 2004 - Oct 2007
    Oversaw and forecasted day-to-day operations of the business, customer service, operational uptime, staffing, training, vendor management, contract negotiations, call center operations, technology implementation, purchasing and inventory control.Ensured timely resolution of all customer issues, timely completion of projects, vendor Performance, SLA's and Agreements. contract management. contract negotiations, RFPs and regulatory compliance.Escalated customer and service Issues for prompt resolution. Enhanced customer and vendor relationships. project implementation, tracking, vendor selection (for projects), team meetings, one-on-ones, reviewed performance reports and all invoices.
  • Trm Corporation
    Director Of Operations
    Trm Corporation Oct 2001 - Jul 2004
    In charge of eight cost centers, with total annual sales of $24M, and a staff of 100+ with seven direct reports.Held full P&L leadership for business plan development, strategic planning, budgeting, management recruitment and development, key account management and retention, business development, program development, contract negotiations and reporting.Analyzed operating statistics, reviewed P&L statements, evaluated large customer performance. Initiated performance improvements when necessary, met with direct reports, sales, HR. Attended operational meetings, as well as meeting those initiated by the sales team.
  • Trm Corporation
    Regional Operations Manager
    Trm Corporation Apr 1996 - Oct 2001
    In charge of 12 cost centers, with total annual sales of $10M, and a staff of 80+ with seven direct reports.Held full P&L leadership for business plan development, strategic planning, budgeting, management recruitment and development, key account management and retention, business development, program development, contract negotiations and reporting.Analyzed operating stats, reviewed P&L statements, and evaluated large customer performance. Initiated performance improvements when necessary, met with direct reports, sales, HR. Attended operational meetings, as well as meeting those initiated by the sales team

Bruce M. Coward Skills

Operations Improvement Customer Service P&l Management Process Improvement Contract Negotiations Dynamic Problem Solver Training And Development Cost Reduction And Avoidance Logistics And Scheduling Organizational Redesign And Restructuring Proficiency In Full Range Of Microsoft Office Successful Operations Leadership Contract Negotiation Management Vendor Management Financial Analysis Leadership Customer Satisfaction Operations Management Employee Training Sales Operations Management Consulting Strategic Planning Business Development Team Building Business Strategy Crm Business Process Improvement

Bruce M. Coward Education Details

  • Ministry Of Defence
    Ministry Of Defence
    Numeracy
  • Lisburn College
    Lisburn College
    Certificate Of Professional Competence In National Road Haulage Operations
  • Ministry Of Defence
    Ministry Of Defence
    Communication Skills

Frequently Asked Questions about Bruce M. Coward

What company does Bruce M. Coward work for?

Bruce M. Coward works for Atm Geeks

What is Bruce M. Coward's role at the current company?

Bruce M. Coward's current role is A consummate ops leader with 15 yrs of successful career movement & operational expertise within highly competitive industries. A proven record in improving profitability by increasing revenue & managing expenses..

What is Bruce M. Coward's email address?

Bruce M. Coward's email address is br****@****pai.com

What schools did Bruce M. Coward attend?

Bruce M. Coward attended Ministry Of Defence, Lisburn College, Ministry Of Defence.

What are some of Bruce M. Coward's interests?

Bruce M. Coward has interest in Mountain Bikes, Running, Cooking, Reading.

What skills is Bruce M. Coward known for?

Bruce M. Coward has skills like Operations Improvement, Customer Service, P&l Management, Process Improvement, Contract Negotiations, Dynamic Problem Solver, Training And Development, Cost Reduction And Avoidance, Logistics And Scheduling, Organizational Redesign And Restructuring, Proficiency In Full Range Of Microsoft Office, Successful Operations Leadership.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.