Bruce Crowther, Cmqoe, Ddi Email and Phone Number
Bruce Crowther, Cmqoe, Ddi work email
- Valid
- Valid
- Valid
Bruce Crowther, Cmqoe, Ddi personal email
Bruce Crowther, Cmqoe, Ddi phone numbers
I am a customer-centric, proven leader who works collaboratively with cross-channel teams to analyze customer insights and internal process data, develop business plans that drive action, implement actions and measure results to ensure improved customer satisfaction. I am skilled at communicating and presenting to all levels within an organization to gain alignment on key business initiatives. My track record includes building and retaining high-performance teams by hiring, developing and motivating skilled professionals Selected Achievement & Highlights:• Devised and implemented an issue management system to track progress and quality issues from incident to resolution that improved issue tracking proficiency by 100%.• Avoided $3 million in cost in the first year of implementation by developing a more flexible and cost-effective scoring center lease model.• Trained scoring center site managers as internal auditors for ISO 9001 certified quality management system.Strength Finders Top 5 results for Bruce Crowther:PositivityDeveloperLearnerIncluderCommunicationTrue Colors International Assessment Results:Blue(39), Gold(33), Green(24), Orange(24)A list of my core competencies includes:• Lean Six Sigma / Business Process Improvement• Quality Management Systems• Root Cause Analysis• Strategic Planning• Call Center Support / Leadership• Budget Development / Management• Financial Reporting • Cost Control• Cross-Functional Group Collaboration• Customer Focus • Program Management• Employee Relations• Change Management • Organizational Development / Training• Performance Management• Team Management• Talent ManagementProfessional Courses and Certifications:• Certified Manager of Quality/Organizational Excellence - ASQ• Prosci Change Management Practitioner - Pearson• Lean/Six Sigma Yellow Belt – Pearson• Development Dimensions International (DDI) certified FacilitatorPlease contact me at brucrow@gmail.com
Transamerica
View- Website:
- transamerica.com
- Employees:
- 14007
-
Manager Financial Systems AccountingTransamerica May 2023 - PresentJohnston, IaLeading support team for Finance process automation including Alteryx and Power Platform development and robotic solutions.
-
Real Estate And Security Project ManagerTransamerica May 2018 - May 2023Cedar Rapids, Iowa AreaPrepare and execute projects, facilitate support among stakeholders to identify project objectives and approaches, in order to realize the timely delivery of agreed results. Facilitate budget planning and tracking for the Real Estate and Security department. Lead Office 365 change management and COVID return to work initiatives.
-
Senior ConsultantAmerican Computer Services, Inc. Dec 2017 - May 2018Cedar Rapids, Iowa AreaPrimary duties at within the Transamerica PMO include:• Assist in the day-to-day tasks of managing time tracking, schedules, project plan updates, reports, filing of documents• General administrative tasks for support to team members• Coordinate weekly summary reports of activities from Project Manager• Attend required project and staff meetings and provides minutes and action items to team members• Help and manage small add-on projects• Schedule and orchestrate flow of… Show more Primary duties at within the Transamerica PMO include:• Assist in the day-to-day tasks of managing time tracking, schedules, project plan updates, reports, filing of documents• General administrative tasks for support to team members• Coordinate weekly summary reports of activities from Project Manager• Attend required project and staff meetings and provides minutes and action items to team members• Help and manage small add-on projects• Schedule and orchestrate flow of work within or between organizational units or businesses, coordinate master project plans and calendar reflecting activites of all active projects Show less
-
Management ConsultantSelf Employed Consultant (Management) May 2016 - May 2018Cedar Rapids/Iowa City CorridorWorking with local business groups and non-profits to strengthen their leadership/management skills and teamwork• Chair, United Way East Central Iowa Volunteer Workplace Council Steering Committee• Real Colors® interpersonal communication workshop facilitation• Development Dimensions International (DDI) leadership development solutions• United Way 2-1-1 program consultant, advisory committee• United Way Loaned Executive
-
Director, Quality And Business Process ImprovementRuffalo Noel Levitz Feb 2017 - Nov 2017Cedar Rapids, Iowa• Collaborated with cross-functional groups across the organization to improve process efficiencies and overall procedural flow by directing carefully focused process improvement projects. • Devised and implemented an issue management system to track progress and quality issues from incident to resolution that improved issue tracking proficiency by 100%.• Arrange for and Facilitated online Six Sigma Yellow and Green Belt training for employees.• Established operational KPIs and… Show more • Collaborated with cross-functional groups across the organization to improve process efficiencies and overall procedural flow by directing carefully focused process improvement projects. • Devised and implemented an issue management system to track progress and quality issues from incident to resolution that improved issue tracking proficiency by 100%.• Arrange for and Facilitated online Six Sigma Yellow and Green Belt training for employees.• Established operational KPIs and analyzed data to assess progress.• Established and monitored service level agreements (SLAs) between multiple internal groups.• Recommended Volunteer Paid Time Off program to leadership. Show less -
Continuous Improvement Business Unit LeadWhirlpool Corporation Oct 2016 - Feb 2017Amana, Ia• Administered continuous process improvement initiatives and training / development programs for the materials flow department.• Reduced the required number of material handlers by reworking the line-side materials delivery and staging for the assembly line.• Increased training center visibility and offerings to increase team skill levels. -
Director, Quality Management Systems (Assessments)Pearson Apr 2014 - Apr 2016Iowa City, Iowa Area• Subject matter expert and leader of quality management system for nine business units and 1,400 staff.• Supported three business units in successful ISO 9001:2008 registrations.• Created training in Root Cause Analysis (RCA), quality policies, practices and initiatives by using surveys, intranet, and team meeting presentations.• Led RCA team in completing 164 first response RCA events in 2015 driving process improvements across the School Line of Business. -
Director, Scoring/Business Operations And SupportPearson Aug 2008 - Apr 2014Iowa City, Iowa Area• Scored call center and business operations for the Performance Scoring Center business unit.• Established leadership and direction to achieve improvement strategies for the ISO 9001:2008 certified Quality Management System.• Developed the business case for acquiring CompliantPro QMS software to consolidate five different quality management tools into a single system.• Avoided $3 million in cost in the first year of implementation by developing a more flexible and cost-effective… Show more • Scored call center and business operations for the Performance Scoring Center business unit.• Established leadership and direction to achieve improvement strategies for the ISO 9001:2008 certified Quality Management System.• Developed the business case for acquiring CompliantPro QMS software to consolidate five different quality management tools into a single system.• Avoided $3 million in cost in the first year of implementation by developing a more flexible and cost-effective scoring center lease model.• Increased timeliness of CAPA/NC resolution, improving rolling compliance from 14.3% to 91.7% over two years.• Implemented a performance pay model for PSC scorers leading to efficiency gains of 22.9% in 2008 and 28.5% in 2009.• Reduced set up costs by $200,000 on average by establishing a Mini-Scoring System for small, atypical projects.• Facilitated a combined $74 million budget for the Performance Monitoring Center for 22 cost centers. Show less
-
Manager, Performance Scoring CentersPearson Jan 2001 - Aug 2008Iowa City, Iowa Area• Managed scoring operations and facilities at seven permanent and 20 temporary sites.• Streamlined and standardized the site acquisition process in collaboration with the facilities group.• Trained site managers as internal auditors for ISO 9001 certified quality management system.
-
SupervisorLinn County Child Support Recovery Feb 1998 - Jan 2001Linn CountySupervised the activities of 27 county employees performing child support recovery establishment and enforcement activities for the State of Iowa in Linn County.
-
Area CoachPizza Hut Oct 1991 - Feb 1998Cedar Rapids, Iowa AreaOversite of Operations for 13 - 25 Pizza Hut Restaurants in the Cedar Rapids and Eastern Iowa area.
Bruce Crowther, Cmqoe, Ddi Skills
Bruce Crowther, Cmqoe, Ddi Education Details
-
Business Administration And Management, General
Frequently Asked Questions about Bruce Crowther, Cmqoe, Ddi
What company does Bruce Crowther, Cmqoe, Ddi work for?
Bruce Crowther, Cmqoe, Ddi works for Transamerica
What is Bruce Crowther, Cmqoe, Ddi's role at the current company?
Bruce Crowther, Cmqoe, Ddi's current role is Manager Financial Systems Accounting.
What is Bruce Crowther, Cmqoe, Ddi's email address?
Bruce Crowther, Cmqoe, Ddi's email address is cm****@****ica.com
What is Bruce Crowther, Cmqoe, Ddi's direct phone number?
Bruce Crowther, Cmqoe, Ddi's direct phone number is (952) 681*****
What schools did Bruce Crowther, Cmqoe, Ddi attend?
Bruce Crowther, Cmqoe, Ddi attended University Of Nebraska-Lincoln.
What skills is Bruce Crowther, Cmqoe, Ddi known for?
Bruce Crowther, Cmqoe, Ddi has skills like Leadership, Program Management, Project Management, Management, Process Improvement, Business Process Improvement, Vendor Management, Cross Functional Team Leadership, Strategic Planning, Change Management, Training, Team Building.
Who are Bruce Crowther, Cmqoe, Ddi's colleagues?
Bruce Crowther, Cmqoe, Ddi's colleagues are Marcy Hanson, Kim Cady, Jacob O'leary, Falene Little, Courtney Mcilvaine, Fsa, Cera, Maaa, Joe Ochoa, Sandy Chitester.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial