Bruce Crowther, Cmqoe, Ddi Email & Phone Number

Johnston, Ia

Leading support team for Finance process automation including Alteryx and Power Platform development and robotic solutions.

Cedar Rapids, Iowa Area

Prepare and execute projects, facilitate support among stakeholders to identify project objectives and approaches, in order to realize the timely delivery of agreed results. Facilitate budget planning and tracking for the Real Estate and Security department. Lead Office 365 change management and COVID return to work initiatives.

Cedar Rapids, Iowa Area

Primary duties at within the Transamerica PMO include:• Assist in the day-to-day tasks of managing time tracking, schedules, project plan updates, reports, filing of documents• General administrative tasks for support to team members• Coordinate weekly summary reports of activities from Project Manager• Attend required project and staff meetings and provides minutes and action items to team members• Help and manage small add-on projects• Schedule and orchestrate flow of… Show more Primary duties at within the Transamerica PMO include:• Assist in the day-to-day tasks of managing time tracking, schedules, project plan updates, reports, filing of documents• General administrative tasks for support to team members• Coordinate weekly summary reports of activities from Project Manager• Attend required project and staff meetings and provides minutes and action items to team members• Help and manage small add-on projects• Schedule and orchestrate flow of work within or between organizational units or businesses, coordinate master project plans and calendar reflecting activites of all active projects Show less

Cedar Rapids/Iowa City Corridor

Working with local business groups and non-profits to strengthen their leadership/management skills and teamwork• Chair, United Way East Central Iowa Volunteer Workplace Council Steering Committee• Real Colors® interpersonal communication workshop facilitation• Development Dimensions International (DDI) leadership development solutions• United Way 2-1-1 program consultant, advisory committee• United Way Loaned Executive

Cedar Rapids, Iowa

• Collaborated with cross-functional groups across the organization to improve process efficiencies and overall procedural flow by directing carefully focused process improvement projects. • Devised and implemented an issue management system to track progress and quality issues from incident to resolution that improved issue tracking proficiency by 100%.• Arrange for and Facilitated online Six Sigma Yellow and Green Belt training for employees.• Established operational KPIs and… Show more • Collaborated with cross-functional groups across the organization to improve process efficiencies and overall procedural flow by directing carefully focused process improvement projects. • Devised and implemented an issue management system to track progress and quality issues from incident to resolution that improved issue tracking proficiency by 100%.• Arrange for and Facilitated online Six Sigma Yellow and Green Belt training for employees.• Established operational KPIs and analyzed data to assess progress.• Established and monitored service level agreements (SLAs) between multiple internal groups.• Recommended Volunteer Paid Time Off program to leadership. Show less

Amana, Ia

• Administered continuous process improvement initiatives and training / development programs for the materials flow department.• Reduced the required number of material handlers by reworking the line-side materials delivery and staging for the assembly line.• Increased training center visibility and offerings to increase team skill levels.

Iowa City, Iowa Area

• Subject matter expert and leader of quality management system for nine business units and 1,400 staff.• Supported three business units in successful ISO 9001:2008 registrations.• Created training in Root Cause Analysis (RCA), quality policies, practices and initiatives by using surveys, intranet, and team meeting presentations.• Led RCA team in completing 164 first response RCA events in 2015 driving process improvements across the School Line of Business.

Iowa City, Iowa Area

• Scored call center and business operations for the Performance Scoring Center business unit.• Established leadership and direction to achieve improvement strategies for the ISO 9001:2008 certified Quality Management System.• Developed the business case for acquiring CompliantPro QMS software to consolidate five different quality management tools into a single system.• Avoided $3 million in cost in the first year of implementation by developing a more flexible and cost-effective… Show more • Scored call center and business operations for the Performance Scoring Center business unit.• Established leadership and direction to achieve improvement strategies for the ISO 9001:2008 certified Quality Management System.• Developed the business case for acquiring CompliantPro QMS software to consolidate five different quality management tools into a single system.• Avoided $3 million in cost in the first year of implementation by developing a more flexible and cost-effective scoring center lease model.• Increased timeliness of CAPA/NC resolution, improving rolling compliance from 14.3% to 91.7% over two years.• Implemented a performance pay model for PSC scorers leading to efficiency gains of 22.9% in 2008 and 28.5% in 2009.• Reduced set up costs by $200,000 on average by establishing a Mini-Scoring System for small, atypical projects.• Facilitated a combined $74 million budget for the Performance Monitoring Center for 22 cost centers. Show less

Iowa City, Iowa Area

• Managed scoring operations and facilities at seven permanent and 20 temporary sites.• Streamlined and standardized the site acquisition process in collaboration with the facilities group.• Trained site managers as internal auditors for ISO 9001 certified quality management system.

Linn County

Supervised the activities of 27 county employees performing child support recovery establishment and enforcement activities for the State of Iowa in Linn County.

Cedar Rapids, Iowa Area

Oversite of Operations for 13 - 25 Pizza Hut Restaurants in the Cedar Rapids and Eastern Iowa area.