Bruce Cutts Email & Phone Number

Greeley, Colorado

Responsible for assigning incoming client cases to the education and government sides of the business. The education side includes school districts from the central and mountain regions. The government side includes city and county offices also from the central and mountain regions. I assign all incoming education cases to a rotation of specialists within the company. These cases come in electronically and by phone. The government cases come in electronically and by phone. Some are assigned electronically, others are assigned by myself to the appropriate first level specialist. Some of these cases are escalated to an appropriate programmer, and then back to the appropriate first level specialist. An additional responsibility includes creating training links for trainers on the education side. A new responsibility is to contact education clients for job status on cases that have been open for a number of days, with delayed response.Building stronger relationships with existing clients.

Broomfield, Colorado

Responsibilities included swiftly answering inbound telephone calls and providing accurate and appropriate resolutions to customer inquiries and technical problems with their credit card processing terminals and software. Lowered call queue time to improve customer satisfaction and call flow. Worked to improve policies, procedures and quality assurance measures.

Loveland, Colorado

Responsibilities included swiftly answering the telephones in order to solve our client’s mortgage problems and questions. Eager to ask probing questions to determine the depth and source of the issues in order to transfer to the appropriate team of internal specialists if I cannot resolve the issue. Ready to learn new and different processes and ways to assist our client’s.

Fort Collins, Colorado Area

Responsibilities included answering the telephones quickly in order to resolve the customer's technical problems, and answer their questions and validate their alerts accurately. Communicate important information to the customers allowing their identity to remain safe and secure. Also required to up-sell and upgrade services on each phone call. Office goal is to be a one-call-resolution contact.Exceeded goals for speed to answer, compliance and phone productivityLowered caller wait time and helped customers feel more confident, relieved and secure

Burlington, Vermont And Salt Lake City, Utah

Responsibilities included answering the telephones and triaging customer’s software and technical problems and questions to the correct technical team and individual for resolution. Used verbal and written skills to place customer and engineer part orders through Siebel and Oracle. Performed general administrative duties to provide customers and coworkers with support for their issues. Trained new employees on all office customs, procedures and software.

Northern Vermont Area And Burlington

Responsibilities included organizing and managing all Puppy Raisers in the region. Trained raisers using a well-defined program designed to encourage successful guide dogs. Traveled statewide to raise awareness and promote fundraising for the program through public appearances and speaking engagements. Raised nine puppies for the program.

South Burlington, Vermont

Responsibilities included assisting customers and store employees with emergencies, satisfaction issues and problem solving; oversaw cash and deposits involving substantial sums of money; trained new employees, answered phones and executed data entry.

Burlington, Vermont

Responsibilities included: meeting with clients to discuss strategic and conceptual development for their goals; designing and creating various components for their advertising campaigns; organizing suppliers to produce materials on budget before deadlines. Clients included: University Mall; Norwich University; Champlain Telephone Company; Merchants Bank; Aloha Foundation; Emily Post Institute; PrimeLink; Snyder Companies; Ben Franklin Stores; United Way of Chittenden County.

Burlington, Vermont

Responsibilities included: supervising other Art Directors; meeting with clients to discuss conceptual development through implementation of direct response programs in print and other media; organizing suppliers to produce materials on budget before deadlines. Clients included: Schonbek Worldwide Lighting; Basketville; Smith, Bell & Thompson; Bouyea-Fassetts; Northfield Savings Bank; Vermont Copier; Earl’s Cyclery & Fitness; Clinton County Area Development; Vermont Teddy Bear.

Burlington, Vermont

Responsibilities included: meeting with clients to discuss and research their needs and goals; designing and creating various components for advertising campaigns; organizing suppliers to produce materials on budget and before deadlines. Clients included: Chittenden Bank; Copytek Office Products; Pizzagalli Construction; Green Mountain Power; Hackett, Valine and MacDonald.

Burlington, Vermont

Responsibilities included: meeting with clients to discuss and research their needs and goals; designing and creating advertising campaigns, promotions and collateral materials; organizing suppliers to produce materials on budget and before deadlines. Clients included: Bank of Vermont; Pico Ski Resort; Radisson Hotel; Smuggler’s Notch Conference Center; General Electric; Inn at Essex.

Diploma, Advertising & Design

Advertising and Design Major with an interest in photography

Diploma