Bruce Hughes Email and Phone Number

I empower individuals to achieve fulfillment by integrating the best parts of their personal and professional lives. I am unwavering in my commitment to providing culturally competent care, with a strong emphasis on addressing the unique challenges faced by LGBTQ+ and BIPOC communities.

I manage multiple high-impact projects simultaneously, ensuring their successful execution through strategic coordination of internal resources. • Spearhead the delivery of projects on time, within scope, and budget, while employing advanced project management methodologies. • Collaborate with the Federal teams to prepare for crucial stakeholder meetings, enhancing communication and alignment across all levels. • Develop comprehensive project and work plans that facilitate meticulous monitoring and tracking of progress, ensuring optimal resource allocation. • Implement robust change management processes to effectively navigate shifts in project scope, schedule, and costs, utilizing precise verification techniques. • Conduct in-depth workforce analyses to assess existing staffing functions, identifying and proposing innovative recruitment strategies that attract a diverse and highly qualified candidate pool. • Recommend specialized recruiting authorities and programs, such as Pathways and veteran's authorities, to streamline the hiring of top talent. • Lead initiatives to analyze, design, and implement organizational improvements in the workforce structure, enhancing overall efficiency and effectiveness. • Provide expert consultation on employee development programs, focusing on communication, leadership, and management excellence. • Design and execute an agency-wide workforce assessment that identifies critical competency gaps and aligns workforce capabilities with ASPR's strategic objectives. • Collaborate with ASPR leadership to prioritize essential skills and competencies, developing targeted recruitment, training, and development strategies. • Establish performance measures to evaluate the success of workforce planning initiatives and prepare comprehensive reports and presentations for senior leadership. • Ensure compliance with federal regulations and OPM guidance, reinforcing the integrity of strategic workforce planning efforts.

Execute design, development, and implementation of strategies in support of organizational change for a variety of clients in local and federal government focused on public health and veterans' services. Develop key performance indicators, seek route cause of problems, and participate in evaluation efforts using data analytics.• Synthesize large amounts of data into succinct reports, provide risk analysis to determine potential courses of action, and utilize proven methods to assess client readiness for change.• Lead a cross-functional team of digital marketers, consultants, and designers in developing content, templates, products, and other creative assets.• Communicate with clients to resolve challenges, provide input on changes, and meet strategic goals.

Shaped and conducted analytical studies to determine methods for improving work processes and organizational structures within the U.S. Department of Education's Office of Federal Student Aid. Reviewed internal business processes, offered suggestions for improvements, and represented the agency at conferences and meetings.• Led a full range of small to mid-size projects and assisted other project managers on more complex projects related to operational functions affecting FSA's mission.• Integrated expertise in project, change, and human resource management in support of optimizing resources, streamlining decision-making, and mitigating organizational change fatigue• Developed practical and cost-effective recommendations for accomplishing team and individual projects.• Utilized negotiation skills, earned trust and respect of stakeholders, and demonstrated key business acumen in diverse organizational settings while supporting collaborative initiatives.

Partnered with the HR Director to drive improvements across a department of 90 employees; led Federal Student Aid (FSA) change management operations. Served as the co-chair of the strategic Human Capital Working Group, ensuring HR initiatives were addressed, socialized, and implemented.• Directed end-to-end talent management for FSA - from conducting interviews, designing and facilitating working sessions, developing communications, succession planning, and change management• Developed communications strategies for Federal Employee Viewpoint Survey (FEVS) and conducted focus groups, listening sessions, and group interviews to validate FEVS data.• Mentored managers to optimize communication, enhance workforce performance, and design employee engagement efforts. Trained leaders during the COVID-19 pandemic, preparing them with skills to set performance measures while ensuring the staff's mental and emotional wellbeing.

Served as the Policy Liaison and Implementation Staff (PLIS) team member and principal advisor to FSA's Chief Operating Officer (COO) on all Title IV student assistance programs policy issues. Report directly to the COO and the Office of Postsecondary Education (OPE) on status of the implementation of policy decisions.• Founding member of the Next Generation Leaders, a chartered employee resource group, created to assist new FSA employees in acclimating to public service.• Provided updates to leadership on information related to greater collaboration among PLIS and other business units within FSA. • Prepared preliminary drafts of "Dear Colleague" letters for consideration by Departmental policy offices and drafted policy Electronic Announcements for review by senior FSA staff.• Supported FSA program operations and assisted in implementing Title IV student aid policy decisions.

Supported the College President’s initiatives, assessed employee development training needs, and coordinated professional development on teaching strategies, learning methods, and stress management. Provided briefings to leadership on programs related to employee engagement, leadership development, and inclusion. · Trained 300 full-time employees on change management in preparation for a large transformation. · Implemented the College’s first Faculty Learning Community and served on the Selection Committee. · Created an assessment to measure resistance to change and use the ADDIE model to conduct training. · Spearheaded train-the-trainer sessions by instructing faculty on the fundamentals of facilitating group and panel discussions so they could in turn teach part-time and adjunct faculty.

Evaluated current training materials and ensured new programming aligned with identified objectives associated with university goals and regulations. Communicated with C-suite executives to discuss organizational analysis and corporate culture. Completed training across each business group using the ADDIE model. · Assessed critical gaps in knowledge, skills, and abilities missing within the current training strategies. Designed lesson plans, instructional materials, job aids, and exercises for adult learners. · Strategized ideas to resolve mission critical workforce problems, policies, and procedures. Coached first-level managers to develop high-performing teams by connecting behavioral change to success. · Utilized DEI principles to implement change and establish programs that kept abreast of cultural changes.

Analyzed training and organizational programs, reviewed effectiveness of performance, and assisted with developing organizational initiatives. Identified root causes of systemic issues and worked to resolve them via new policies and processes. Coordinated logistics for facilitation and travel.· Delivered leadership coaching for 300 Student Financial Services employees. Developed curriculum using instructional and graphic design, platform training, and online instruction. · Trained and mentored managers to rank without bias and to evaluate performance using SMART goals. · Introduced statistical analysis and better decision-making via Kirkpatrick’s evaluation model.