Bruce Thompson

Bruce Thompson Email and Phone Number

Sr. Project Manager | PMO Innovations Lead at Concentrix, a global technology and services leader @ Concentrix
fremont, california, united states
Bruce Thompson's Location
Glace Bay, Nova Scotia, Canada, Canada
Bruce Thompson's Contact Details

Bruce Thompson work email

Bruce Thompson personal email

n/a

Bruce Thompson phone numbers

About Bruce Thompson

With over 11 years of experience as a Senior Project Manager at Concentrix, I am passionate about delivering high-quality solutions for our clients in various industries and regions. I have successfully led new business implementations, migrations, and corrective action plans across sales, customer service, and technical support functions, creating and rolling out best practices and operational efficiencies.As a certified Generative AI practitioner, I leverage the latest technologies and tools to enhance project governance, communication, and performance. I also collaborate with cross-functional teams and stakeholders to ensure alignment of goals, expectations, and outcomes. My mission is to drive continuous improvement and innovation in the BPO space, while empowering and supporting my team and clients.

Bruce Thompson's Current Company Details
Concentrix

Concentrix

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Sr. Project Manager | PMO Innovations Lead at Concentrix, a global technology and services leader
fremont, california, united states
Website:
concentrix.com
Employees:
63116
Bruce Thompson Work Experience Details
  • Concentrix
    Sr. Project Manager
    Concentrix Jul 2012 - Present
    Nova Scotia, Canada
    Responsible for implementation of new business projects, business growth and corrective action plans creating and rolling out company wide best practices and leading operational task forces for our clients.In this roll I have successfully led new business implementations in sales, customer service and technical support in North America, APAC, LATAM and EMEA, the migration of business from one center to a new location, and a global corrective action plan to close on performance gaps and… Show more Responsible for implementation of new business projects, business growth and corrective action plans creating and rolling out company wide best practices and leading operational task forces for our clients.In this roll I have successfully led new business implementations in sales, customer service and technical support in North America, APAC, LATAM and EMEA, the migration of business from one center to a new location, and a global corrective action plan to close on performance gaps and new contractual needs for the businesses impacted. Show less
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  • Stream Global Services
    Learning Services Program Manager
    Stream Global Services Jul 2010 - Jul 2012
    Owner of the enterprise-wide L&D functions for the Strategic & Large ClientsResponsible for managing the Client Relationship, Representations Communication, Provide Strategic & Tactical Leadership for the accountPlanning & Coordination, deployment of L&D activity across all the program sites, locations & lobsResponsible for Enterprise-wide deployment of NH Classes & NPT etcResponsible for gaps & needs Analysis & post-training Assessment & Action Plans… Show more Owner of the enterprise-wide L&D functions for the Strategic & Large ClientsResponsible for managing the Client Relationship, Representations Communication, Provide Strategic & Tactical Leadership for the accountPlanning & Coordination, deployment of L&D activity across all the program sites, locations & lobsResponsible for Enterprise-wide deployment of NH Classes & NPT etcResponsible for gaps & needs Analysis & post-training Assessment & Action Plans Responsible for enterprise-wide performance & improvements related initiatives; (proactive/reactive & strategic & tactical)POC for cross-functional partnerships & forums Show less
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  • Stream International
    Learning And Development Manager
    Stream International Oct 2007 - Jul 2010
    Responsible for Training Delivery & Results for Site – including New Hires/ENTs & Recursive Training (attrition + results)Coordination, Planning & deployment of L&D activity across all the programs at the specified siteResponsible for execution of New Employee Orientation, New Hire Attrition, New Hire Training, New Hire NestingPOC for client Training events
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  • Stream Global Services
    Classroom Team Manager - Trainer
    Stream Global Services Feb 2005 - Oct 2007
    • Responsible for training program incorporating blended learning activities including: classroom, virtual classroom and eLearning • Manage and assess student performance. Coach, deliver feedback and monitor student progress toward performance standards during Stream Line process and recursive training. • Create curriculum or training process modifications to training management on the basis of internal customer feedback and/or quality results • Participate and contribute to the… Show more • Responsible for training program incorporating blended learning activities including: classroom, virtual classroom and eLearning • Manage and assess student performance. Coach, deliver feedback and monitor student progress toward performance standards during Stream Line process and recursive training. • Create curriculum or training process modifications to training management on the basis of internal customer feedback and/or quality results • Participate and contribute to the continuous improvement of curriculum and department policies and procedures Show less
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Bruce Thompson Skills

Call Centers Process Improvement Program Management Quality Assurance E Learning Management Technical Training Soft Skills Contact Centers Performance Management Quality Management Process Management Service Delivery Microsoft Office Learning Management Systems Project Management Bpo Instructional Design Customer Experience Training Leadership Strategy Crm Data Analysis Workforce Management Change Management Addie Root Cause Analysis Program Facilitation Team Management Outsourcing Project Planning Needs Analysis Learning Strategies Project Implementation Learning Systems Call Center Vendor Management Call Center Development

Bruce Thompson Education Details

Frequently Asked Questions about Bruce Thompson

What company does Bruce Thompson work for?

Bruce Thompson works for Concentrix

What is Bruce Thompson's role at the current company?

Bruce Thompson's current role is Sr. Project Manager | PMO Innovations Lead at Concentrix, a global technology and services leader.

What is Bruce Thompson's email address?

Bruce Thompson's email address is br****@****gys.com

What is Bruce Thompson's direct phone number?

Bruce Thompson's direct phone number is +190253*****

What schools did Bruce Thompson attend?

Bruce Thompson attended Cape Breton University, University Of New Brunswick.

What skills is Bruce Thompson known for?

Bruce Thompson has skills like Call Centers, Process Improvement, Program Management, Quality Assurance, E Learning, Management, Technical Training, Soft Skills, Contact Centers, Performance Management, Quality Management, Process Management.

Who are Bruce Thompson's colleagues?

Bruce Thompson's colleagues are Karthik Raj S, Jonathan Mendoza, Afiq Saiful, Nudrat Ishaaq, Vernie Naraja, Lorlyn Ramirez, Premananda Khangembam.

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