Director Customer Support
To my former Customers, Fed System Integrators and VAR partners feel free to contact me to help identifying best options for Legacy EOS Datacenter hardware support,
Sep 2021 - Jul 2023
AeroLeads people directory · profile
Bruce Duke Email & Phone Number
IT Support Exec Mgmnt
1 work email found
@blackplanet.com
3 phones found area 410, 510, and 669
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 71%
Role
IT Support Exec Mgmnt
Location
Severn, Maryland, United States
Who is Bruce Duke? Overview
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Quick answer
Bruce Duke is listed as IT Support Exec Mgmnt based in Severn, Maryland, United States. AeroLeads shows a work email signal at blackplanet.com, phone signal with area code 410, 510, 669, and a matched LinkedIn profile for Bruce Duke.
Bruce Duke previously worked as Director Customer Support at Life University and VP Client Services at Xs International, Inc..
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Email format at blackplanet.com
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{first}_{last}@blackplanet.com
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Profile bio
About Bruce Duke
Bruce joined XSi following a 35-year career in senior service management for several major IT OEMs: HPE, SGI, Oracle, Sun Microsystems and StorageTek. He’s led technical service delivery, federal program management, service sales and service partnerships. In addition to service delivery, he’s been a relied-upon “thought leader” in P&L management, KPIs (e.g. contract renewal rates), customer experience, tech utilization and federal program SLAs. At XSi, Bruce is responsible for federal business and relationship development with federal Systems Integrators, federal VARs, as well as federal and DOD end-users. Bruce and his wife live near the BWI airport in Maryland, where he greatly enjoys his classic cars hobby and family poolside gatherings.Founded in 1990 and recognized by Gartner, XSi helps companies deploy a hybrid hardware support model to save important hardware operating expense budget dollars. As an Independent Hardware Support Provider (an industry also known as Third Party Maintenance), XSi provides hardware support options for post-warranty data center servers, data storage, and networking gear. In addition to servicing commercial accounts, it also supports several Systems Integrators and federal agencies (XSi is ISO9001:2015 Certified, meets SAE AS5553 Standards, currently supports 42 federal agencies and all of the Top 10 Federal Systems Integrators). The company encourages interested parties to follow its business profile at LinkedIn for weekly blog postings from its Subject Matter Expert team.
Listed skills include Management, Storage, Program Management, Professional Services, and 57 others.
9 roles
Bruce Duke work experience
A career timeline built from the work history available for this profile.
Vp Client Services
Nov 2019 - Sep 2021
Aug 2018 - Nov 2019
Director Hpe Federal Services
Moved into HPE Federal PointNext Organization after the acquisition of SGI
Jan 2017 - Aug 2018
Director Technical Services
Nov 2016 - Aug 2018
Sr Director, America'S Cs & Global Service Sales
Acquired by HPE, Jan 2017Responsibilities: Hired as Director of Global Service Sales then accepted additional role as Sr Dir. America’s Customer Services. • Global Service Sales:o Staff: Service Sales Operations and Region Service Renewal Repso Creation of SGI Service List Rates for all SGI branded and OEM Reseller productso Services Point of Sale Discounting Authority: Deals Desk Services POC: Analysis and Approval of Services discounting and margin on SGI and Third Party Product solutions. Extensive cross functional deal strategy with Region Commercial Sales VPs/Staff and Federal Sales VP/Staffo Service Contract Renewal: Responsible for direct Service Sales Renewal Reps Globally. Targets are Revenue Retention/Growth, Service Renewal Rate, Discounting Controls and Margin. Standardized renewal processes, forecasting and discounting across all Regions and working closely with Product Sales Management and Reps on Tech Refresh opportunities. o Partner Contract Creation/Management: Services POC developing MOU and Master Agreements with OEMs, Federal System Integrators and Global SGI VAR/Authorized Service Partners (in lieu of SGI direct service support).o Services Leader for SAP/HANA start up. • Americas Customer Service: (typical break/fix service management)o Staff: Branch Managers, Program Managers and System Support Engineers for Canada, US and South America.o Responsible for P&L, Customer Satisfaction, Escalations, Reestablished Service KPIs and Management decisions based on revenue, profit and resource utilization. o Negotiate Standard and non-Standard Master Agreements and applicable SOWs for Commercial and Federal Partners and Direct Customerso Lead Quarterly SGI/Customer reviews with customers and SGI account teams at strategic accounts.o Started Hybrid support in Americas: The use of service only subcontractors’ vs solely SGI direct techs.
Aug 2010 - Jan 2017
Director Global Service Sales And N/A Technical Delivery
Aug 2010 - Dec 2015
Mgr Government Service Programs
Management of Intel Service Program Mgrs CONUS & OCONUS
Sep 2005 - Sep 2010
Federal Region Services Manager
Storage Technology Corporation
Sep 1995 - Sep 2005
FAQ
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What is Bruce Duke's role at their current company?
Bruce Duke is listed as IT Support Exec Mgmnt.
What is Bruce Duke's email address?
AeroLeads has found 1 work email signal at @blackplanet.com for Bruce Duke.
What is Bruce Duke's phone number?
AeroLeads has found 3 phone signal(s) with area code 410, 510, 669 for Bruce Duke.
Where is Bruce Duke based?
Bruce Duke is based in Severn, Maryland, United States.
What companies has Bruce Duke worked for?
Bruce Duke has worked for Life University, Xs International, Inc., Unisys, Hewlett Packard Enterprise, and Sgi.
How can I contact Bruce Duke?
You can use AeroLeads to view verified contact signals for Bruce Duke, including work email, phone, and LinkedIn data when available.
What skills is Bruce Duke known for?
Bruce Duke is listed with skills including Management, Storage, Program Management, Professional Services, Enterprise Software, Data Center, Cloud Computing, and Managed Services.
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