Bruce Duke

Bruce Duke Email and Phone Number

IT Support Exec Mgmnt
Bruce Duke's Location
Severn, Maryland, United States, United States
Bruce Duke's Contact Details
About Bruce Duke

Bruce joined XSi following a 35-year career in senior service management for several major IT OEMs: HPE, SGI, Oracle, Sun Microsystems and StorageTek. He’s led technical service delivery, federal program management, service sales and service partnerships. In addition to service delivery, he’s been a relied-upon “thought leader” in P&L management, KPIs (e.g. contract renewal rates), customer experience, tech utilization and federal program SLAs. At XSi, Bruce is responsible for federal business and relationship development with federal Systems Integrators, federal VARs, as well as federal and DOD end-users. Bruce and his wife live near the BWI airport in Maryland, where he greatly enjoys his classic cars hobby and family poolside gatherings.Founded in 1990 and recognized by Gartner, XSi helps companies deploy a hybrid hardware support model to save important hardware operating expense budget dollars. As an Independent Hardware Support Provider (an industry also known as Third Party Maintenance), XSi provides hardware support options for post-warranty data center servers, data storage, and networking gear. In addition to servicing commercial accounts, it also supports several Systems Integrators and federal agencies (XSi is ISO9001:2015 Certified, meets SAE AS5553 Standards, currently supports 42 federal agencies and all of the Top 10 Federal Systems Integrators). The company encourages interested parties to follow its business profile at LinkedIn for weekly blog postings from its Subject Matter Expert team.

Bruce Duke's Current Company Details

IT Support Exec Mgmnt
Bruce Duke Work Experience Details
  • Life University
    Director Customer Support
    Life University Sep 2021 - Jul 2023
    United States
    To my former Customers, Fed System Integrators and VAR partners feel free to contact me to help identifying best options for Legacy EOS Datacenter hardware support,
    View
  • Xs International, Inc.
    Vp Client Services
    Xs International, Inc. Nov 2019 - Sep 2021
    Washington D.C. Metro Area
    View
  • Unisys
    Oem Client Services, Director
    Unisys Aug 2018 - Nov 2019
    Annapolis Junction, Md
    HPE Outsourcing
    View
  • Hewlett Packard Enterprise
    Director Hpe Federal Services
    Hewlett Packard Enterprise Jan 2017 - Aug 2018
    Annpolis Junction, Md
    Moved into HPE Federal PointNext Organization after the acquisition of SGI
    View
  • Hewlett Packard Enterprise
    Director Technical Services
    Hewlett Packard Enterprise Nov 2016 - Aug 2018
    Annapolis Junction, Maryland
    View
  • Sgi
    Sr Director, America'S Cs & Global Service Sales
    Sgi Aug 2010 - Jan 2017
    Baltimore, Maryland Area
    Acquired by HPE, Jan 2017Responsibilities: Hired as Director of Global Service Sales then accepted additional role as Sr Dir. America’s Customer Services. • Global Service Sales:o Staff: Service Sales Operations and Region Service Renewal Repso Creation of SGI Service List Rates for all SGI branded and OEM Reseller productso Services Point of Sale Discounting Authority: Deals Desk Services POC: Analysis and Approval of Services discounting and margin on SGI and Third Party Product solutions. Extensive cross functional deal strategy with Region Commercial Sales VPs/Staff and Federal Sales VP/Staffo Service Contract Renewal: Responsible for direct Service Sales Renewal Reps Globally. Targets are Revenue Retention/Growth, Service Renewal Rate, Discounting Controls and Margin. Standardized renewal processes, forecasting and discounting across all Regions and working closely with Product Sales Management and Reps on Tech Refresh opportunities. o Partner Contract Creation/Management: Services POC developing MOU and Master Agreements with OEMs, Federal System Integrators and Global SGI VAR/Authorized Service Partners (in lieu of SGI direct service support).o Services Leader for SAP/HANA start up. • Americas Customer Service: (typical break/fix service management)o Staff: Branch Managers, Program Managers and System Support Engineers for Canada, US and South America.o Responsible for P&L, Customer Satisfaction, Escalations, Reestablished Service KPIs and Management decisions based on revenue, profit and resource utilization. o Negotiate Standard and non-Standard Master Agreements and applicable SOWs for Commercial and Federal Partners and Direct Customerso Lead Quarterly SGI/Customer reviews with customers and SGI account teams at strategic accounts.o Started Hybrid support in Americas: The use of service only subcontractors’ vs solely SGI direct techs.
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  • Sgi
    Director Global Service Sales And N/A Technical Delivery
    Sgi Aug 2010 - Dec 2015
    Milpitas, Ca
    View
  • Sun Microsystems Federal
    Mgr Government Service Programs
    Sun Microsystems Federal Sep 2005 - Sep 2010
    Management of Intel Service Program Mgrs CONUS & OCONUS
    View
  • Storage Technology Corporation
    Federal Region Services Manager
    Storage Technology Corporation Sep 1995 - Sep 2005

Bruce Duke Skills

Management Storage Program Management Professional Services Enterprise Software Data Center Cloud Computing Managed Services Solution Selling Disaster Recovery Saas Storage Area Network Channel Partners Strategic Partnerships Leadership Pre Sales Integration San Storage Area Networks Service Delivery Virtualization Enterprise Storage Nas Enterprise Architecture Account Management Business Continuity Product Management Security It Service Management Storage Solutions Outsourcing Vendor Management Technical Support Sales Team Leadership It Management Software As A Service Business Alliances Cross Functional Team Leadership It Strategy Netapp Storage Virtualization Hardware Itil Federal Systems Integrators Federal Vars Federal Agency Client Service Dod Client Service Sgi Hardware Support For Eos Or Eosl Hardware Lifecycle Extension Strategies Hardware Lifecycle Management Eos It Hardware Eosl It Hardware Data Center Hardware Extended Warranty Options Independent It Hardware Support Ibm Hardware Support For Eos Or Eosl Hpe Hardware Support For Eos Or Eosl Dell Emc Hardware Support Cisco Networking Support Netapp Hardware Support For Eos Or Eosl Hds Hardware Support For Eos Or Eosl

Frequently Asked Questions about Bruce Duke

What is Bruce Duke's role at the current company?

Bruce Duke's current role is IT Support Exec Mgmnt.

What is Bruce Duke's email address?

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What is Bruce Duke's direct phone number?

Bruce Duke's direct phone number is +141055*****

What are some of Bruce Duke's interests?

Bruce Duke has interest in Sweepstakes, Home Improvement, Shooting, Reading, Sports, Golf, Home Decoration, Photograph, Cooking, Gardening.

What skills is Bruce Duke known for?

Bruce Duke has skills like Management, Storage, Program Management, Professional Services, Enterprise Software, Data Center, Cloud Computing, Managed Services, Solution Selling, Disaster Recovery, Saas, Storage Area Network.

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