Bruce Buckler Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

- Provided white glove high touch support for multi-national customers and partners worldwide.- Attended regular customer service review meetings with the account teams to go over case management and ensure customer questions and issues are resolved in a timely and concise manner.- Pure Storage product FlashBlade (private cloud) technology stacks involves troubleshooting NAS, NFS, SMB, S3 (Object Store AWS), Kerberos, LDAP and Active Directory using Linux OS cli platform.- Handover urgent cases to my colleagues east and west to provide seamless follow the sun support.- Developed bash scripts for searching logs and providing data to identify specific troubleshooting issues.- Troubleshooting python code for event driven fault probing from on-box and off-box logs.- Developed Pure Storage exam certification multiple choice questions and reviews within the project team- Supported onboarding of new members to the technical services teams sharing in depth product knowledge.- Facilitated the build out of the lab for existing product upgrades and new products, maintaining the lab to support customer use case test scenarios.

County Dublin, Ireland

- Proactively seeking to find out customer expectations and solving customer issue targeting and achieving customer satisfaction score of 10/10- Aim to resolve support cases locally within the team, escalate cases when necessary, gathering technical and environmental details to help support the case resolution.- Own all customer communications with concise and professional messaging.- Represent the company’s knowledge base, sharing FAQ and article to resolve customer issues.- Lead large complex issues, taking ownership of multi participant customer calls including hot escalations.

County Dublin, Ireland

- Write proposals and bid for QA testing projects, achieved 70% success rate- Communicate with clients to define testing requirements, develop test plans, test execution and exit criteria- Present test report with clients and discuss outcomes and next steps- QA testing with uTest.com, Tester rating of 85%, 56 test cycles completed across 35 products

County Dublin, Ireland

- Deployment of radio and paging communication systems for healthcare and industrial clients - Service, repair and configuring of existing systems- Maintain service and installation records

Greater New York City Area

- Installation and commissioning of Nokia Airscale mobile base stations- Integration of Remote Radio Head with Airscale, testing and replacing fiber cables- Performed call tests on cell site sectors, results reported to the Network Operations Centre via mobile application- Kept good timekeeping during maintenance windows to complete successful hot swap of Airscale, rollback procedures followed when required- Adhering to Nokia’s best practices and quality standards

New York

- Start-up, increased sales from $0 to $96K per annum - Implemented sales & digital marketing incentives utilizing email and social media campaigns - Directed client discovery meetings, wrote client proposals and negotiated recurring revenue contracts valued from $1.5K per month - Deployed managed IT services and resolved break & fix issues - Managed internal engineering team and IT helpdesk- Utilized CRM for tracking sales, orders, delivery & invoicing- Driver of customer satisfaction by enforcing process orientated culture

Dublin, Ireland

- Managed day to day multi-vendor test object list completions, facilitated laboratory network design for vendor testing.- Consulted with Vodafone design teams to resolve test case escalations related to VoLTE, EPC and IMS technologies.- Implemented end to end test cases to ensure used case test scenarios were covered prior to production release.- Sign-off authority for production deployment.- Trained test team members and supported production handovers.

Dublin, Ireland

- Captured key design aspects to complete high and low-level design documentation. This was accomplished by using a series of onsite workshops, customer engaged face to face dialogue, discussed and white boarded ideas. As a result, test strategies, planning and test case execution was completed. Network Ready for Use certification obtained for the commercial launch for Voice over Wi-Fi and VoLTE services, first deployment for Cisco in Europe.- Subject expert enhanced ePDG awareness globally. Presented ePDG deployment experiences, shared lessons learned with the wider SP Mobility CoE and TAC communities. Developed VMware vSphere and desktop player laboratories. Emulated customer’s networks in virtualized environment.- Led the successful staged out-of-hours rollout of 4G EPC network services by adding new Cisco ASR5000 platforms (formerly known as Starent ST40) to the existing 2G/3G mobile packet core infrastructure. This entailed the introduction of MME/SGW/PGW functions. There was no negative impact to 2G/3G revenue streams, and no major escalations reported by the customer.- Developed and executed test plan containing top 100 high priority used test cases. Tested 3GPP interfaces for call flow setup/teardown functionality and intra/inter site resilience. Customer sign-off was achieved and Network Ready for Use certification attained prior to the commercial launch of 4G EPC services.- Supported 4G EPC extended services contract. The contract provided onsite support for the 4G Go-Live launch and subscriber ramp up of 4G data and voice services. Daily KPI analysis and mobile packet core network health checks reported to the Network Operations teams within Vodafone. Isolated unexpected network issues evaluated and delivered root cause analysis.

Postgraduate Degree, Computing In Devops, 1St Class Honours

Higher Diploma In Cloud Computing, Gpa 3.97 1St Class Honours With Merit Award

Master Of Science (Ms), Advanced Manufacturung Systems

Btec Hnd Higher National Diploma, Production Engineering

Btec Ond Ordinary National Diploma, General Engineering