Bruce Freisinger Email & Phone Number

Austin, TX

Austin, Texas Area

Complete end-to-end management of all user workstationsDetermine and set HW standards of user workstationsManage MDM (Server management, internal management within each MDM): Jamf, Airwatch, SCCMManage Code42 CrashPlanDevelop and build OS imagesManage SSO (Okta)

Austin, Texas Area

Boston

Supported all internal users in the United States, Europe, Japan, and AustraliaPerform all levels of support to internal users (both in-person and remote) for computer-related issues at the endpoint level up to and including the network and infrastructure level.Work in a geographically diverse team, each with individual specialities as well as common.

Boston

Manage a team of ten QA Specialists and two QA Engineers responsible for detecting, documenting, and reproducing all defects in all of the software products produced by litlParticipated in the planning of sprints deciding the features and bugs to be targeted for each development roundResponsible for all aspects of personnel management for the QA team.

Boston, MA

Managed all aspects of the Internal Technical Support (ITS) team (consisting of five geographically-diverse support technicians) responsible for the technical needs of Aquent’s 1000+ internal employees located in 70 offices in 16 different countries. Scope of team’s work was the support, procurement, and maintenance of all user-facing hardware and.

Responsible for design, procurement, operations and maintenance of network, voice communications, databases and systems administration for three offices and remote workforce. Servers ran a variety of operating systems, from NT4 (SP6a) to Windows 2000 to Windows 2003 Server. Clients were a mix of Windows 2000 Professional and XP Professional.Responsible for.

Responsible for producing regular workload of 20-40 projects per evening through all aspects of the printing process. Liaised with customers (both external and inter-departmental) regarding problems, edits and ultimate solutions with their jobs. Interviewed, hired/fired, trained, reviewed and managed a group of over 35 employees across many printing.