Bruce Freisinger Email & Phone Number

Austin, Tx

Austin, Texas Area

Complete end-to-end management of all user workstationsDetermine and set HW standards of user workstationsManage MDM (Server management, internal management within each MDM): Jamf, Airwatch, SCCMManage Code42 CrashPlanDevelop and build OS imagesManage SSO (Okta)

Austin, Texas Area

Boston

Supported all internal users in the United States, Europe, Japan, and AustraliaPerform all levels of support to internal users (both in-person and remote) for computer-related issues at the endpoint level up to and including the network and infrastructure level.Work in a geographically diverse team, each with individual specialities as well as common responsibilities transferring issues between us as necessary. Manage all user computers via a variety of endpoint management tools. These tools include Sophos Cloud (AntiVirus, Malware, Peripheral control, and Web control), Kaseya, JAMF, Apple Remote Desktop, CrashPlan, and others. Manage Eventboard-connected iPads for displaying conference room meeting info Perform all user account administration via Microsoft Active Directory and Google Administrator portals in multiple, non-joined domains. Ordered all non-server and network hardware through a variety of vendors for users including laptops, desktops, printers, cabling, and accessories. Develop enterprise-wide computer images for use on desktops and laptops Install and configure new equipment - laptops, desktops, printers. Manage various Chrome OS-based devices including Chromebooks and Chromebox for Meetings devices. Managed hardware assets via a variety of tools including SolarWinds Web Help Desk, Kaseya, and JAMF.

Boston

Manage a team of ten QA Specialists and two QA Engineers responsible for detecting, documenting, and reproducing all defects in all of the software products produced by litlParticipated in the planning of sprints deciding the features and bugs to be targeted for each development roundResponsible for all aspects of personnel management for the QA team including interviewing, hiring, firing, performance reviews, and remediation.Determine and manage in-house quality procedures, defect priority and severity standards by gaining consensus between development, design, and marketing departments.Record and perform analysis on defect statistical information for trends and opportunities to improve processes and overall product qualityDevelop unit tests, smoke tests and overall test plans for a variety of software and hardware products.Implemented automated testing program utilizing the Cucumber framework, Selenium, and SoapUI

Boston, Ma

Managed all aspects of the Internal Technical Support (ITS) team (consisting of five geographically-diverse support technicians) responsible for the technical needs of Aquent’s 1000+ internal employees located in 70 offices in 16 different countries. Scope of team’s work was the support, procurement, and maintenance of all user-facing hardware and software. Mentoring, professional development, and motivation of the ITS team. Conducted weekly team and individual sync meetings, semi-annual reviews and advocated further education including certifications from Apple and Microsoft.Participated in the planning and integration of systems, policies and IT infrastructure of domestic and international acquired companies. Responsible for the strategic planning, design and implementation of Aquent’s workstation infrastructure and systems.Led efforts to document policies, checklists and procedures (both tech- and user-facing), in a largely undocumented IT department.Researched, tested, designed and implemented Alfresco as our knowledge management system.Assisted in the management and administration of the Issuetrak ticketing system for three different internal organizations.Produced support metrics on a regular basis to analyze for trending, education opportunities and technological solutions to ongoing issues.Augmented team by providing additional hands-on and remote support to Aquent’s mix of both Mac and PC users.

Responsible for design, procurement, operations and maintenance of network, voice communications, databases and systems administration for three offices and remote workforce. Servers ran a variety of operating systems, from NT4 (SP6a) to Windows 2000 to Windows 2003 Server. Clients were a mix of Windows 2000 Professional and XP Professional.Responsible for all aspects of IT-related purchasing, including servers, workstations, printers, software and accessories.Procure, implement and maintain DLT backup & recovery system to improve data reliability for eight servers. Maintained dedicated VPN tunnels from Boston to New York and Boston to Houston via Cisco PIX 501 and 506 hardware firewalls. Provided remote users access via Cisco VPN and Terminal Services.Provided in-house design services for corporate identity materials, marketing pieces, sales proposals and presentations. Designed and maintained company web presence.Developed and implemented systems for streamlined entering and verification of monthly management invoices reducing time required per month from 1 week to 8 hours.Performed duties of in-house AutoCAD artist, producing electrical one-line diagrams detailing the electrical infrastructure of large (500,000 sq.ft.+) commercial properties.

Responsible for producing regular workload of 20-40 projects per evening through all aspects of the printing process. Liaised with customers (both external and inter-departmental) regarding problems, edits and ultimate solutions with their jobs. Interviewed, hired/fired, trained, reviewed and managed a group of over 35 employees across many printing disciplines: electronic PrePress, scanning, stripping and plating operations.Developed internal processes and wrote procedures for the first all-digital Heidelberg 5-color press used in the United States.Created techniques and procedures on a daily basis for many unique and demanding jobs.