Summary: Manage and Assist with activities at the terminal to provide customers with fast, efficient and safe service. Essential Duties:Balance cash drawer everydayManage FT and PT employees in daily activitiesAnswer customer questions and concerns in a professional, friendly manner.Take orders and fulfill ticket and bus bill requests for customers.Provide information to the public and agents on the rural transit systems.Provide customer service regarding scheduling, ticket information, and direct passengers.Problem solve any service or customer satisfaction issues that may arise.Assist Passengers with luggage

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.• Models and delivers a distinctive and delightful customer experience.• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.

• Provide Capella University learners with a positive experience, personal attention, and guidance through the financial aid process.• Provide appropriate and timely responses to learner emails; ensure emails are written in a professional manner representing Capella University.• Provide appropriate and timely responses to learner emails; ensure emails are written in a professional manner representing Capella University.• Understanding of federal regulations associated with financial aid and knowledge of a variety of financial aid programs and ability to apply this information to problem-resolution.

Retaining customers who request to disconnect or downgrade services through inbound or outbound calls.  Re-energize the customer experience and relationship by reselling the benefits and value of our company’s products and services. Accomplishments Moved from level 1 to level 2. Skills Used Customer Service, SAP, Outlook, CSG billing system, Einstein, Sales, and Leadership

• Responsible for maintaining orders from customers in the internal database.• Will email with planners, logistics, and pricing teams to maintain and/or the orders in the database. • Will help with discrepancies and deputes in orders and fixing the issues to keep our customers.• Perform basic functions such as determining pricing, availability and search the SAP reports for incompletes. • May be responsible for orders of the company’s parts for well over $1M.

• Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.• Responsible for processing pick-up requests and entering data in the system.• Respond to and handle all daily customer service requests.• Responsible for training new Customer Service Representatives.• Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.

• May provide order fulfillment, receive orders, and reconcile information, updates spreadsheets and follow-up with customers.• Monitor customer dashboard to assure adherence with service level agreements.• Verify contact and account information.• Provide resolution to customer issues as required.

• Determine the likelihood that a company will be able to meet financial obligations to pay back a loan.• Reviewing the company’s financial history and determining whether market conditions will be conducive to repayment.• Rely on financial data about companies from financial credit reports from Dunn and Bradstreet and also bank and business references.

• Assists the store manager in all aspects of store operation including selling, employee management, customer relations, stock, visual merchandising, asset protection and training.• Assumes all managerial duties when store manager is absence.• Participated in a structured management training program, preparing for the responsibilities of store manager within 6-9 month timeframe.

Business Receivables ManagementCollections- is responsible for collecting past due balances for Small Business Companies.Credit Analyst- reviews and analyzes credit applicants to assess credit worthiness and risk.

Resale Order Processing- is responsible for receiving, tracking, processing, provisioning & managing all types of Resale change orders for existing Eschelon customers.Portouts/Resale LOS- is responsible for receiving, tracking, processing, provisioning & managing all types of Portout and Resale LOS orders for existing Eschelon customers.T1 Portouts- is responsible for receiving, tracking, processing, provisioning & managing all types of T1 Portout orders for existing Eschelon customers.

•Operate the Unisys DP 500 processor and J&B TMS application.•Prepare daily deposits to Wells Fargo; manage accuracy of image, network with internal and external business partners, research encoding and misapplied errors.•Daily keying of rejected items.

•Process client incoming and outgoing wires from diversified funds, such as Securities, Annuities, and Life products.•Process monthly, quarterly and annual incoming bank authorizations daily for Amex business and individual clients.•Processed outgoing ACH for corporate and individual clients.•Management of setting up cases to maintain time sensitive transactions for research and resolution, while attaining relationships with internal and external field partners.

Retrieves charts of discharged patients from inpatient units. Prepare the folders and does follow-up of charts not received from the nursing units.Locates and pulls requested charts for the department and ancillary services in addition to readmission to the hospital.Ensures charts are properly signed in and out on the computers, chart location systems and files all charts back in proper location upon return. Maintains monthly audits and pulls charts in advance for audit review.

• Assisted the manager in store wide marketing promotions and markdowns.• Assisted in customer sales. Merchandise exchanges and returns.• Balanced daily transactions and store count at the end of the business day.

• Preparing menus and ordering the quantities and types of food items. • Operating kitchen and dining facilities.• Keeping records for food supplies and financial budgets.• Serving as personal food service specialist for the commanding officer aboard the U.S.S. Vancouver.