Bruce Chen Email & Phone Number

San Diego, Ca, Us

2018: Performed work for the Plateplus divestiture from Cargill. Assumed the role of Business Relationship Manager for Plateplus in communications with Cargill’s technical teams. Have deep understanding of the technical architecture and good understanding of the business required for divestiture. Reviewed and provided guidance for the new IT infrastructure. Lead the conversion of eSTELplan from internal hosting at Cargill to remote hosting; performing data migration, testing, and validation. Lead the conversion for EDI from Cargill to a new third-party provider. Worked with another third-party provider to implement SAP s4/Hana Cloud in Plateplus. Worked with third-party provider to support the Accounting and Finance teams in SAP. Worked with a different third-party provider for the integration from eSTELplan to SAP. Provided guidance for the transition of Salesforce out of Cargill. Provided guidance to the logistics team for the divestiture, implementing SaaS to support their work. Working with the EDI provider to connect with Plateplus trading partners. Worked with multiple third-party vendors to provide new IT infrastructure to Plateplus for the divestiture. Provided front line leadership to the implementation team of the new Plateplus infrastructure at multiple locations.

Wayzata, Minnesota, Us

Provided internal technical and project leadership for Metals NA division within Cargill. Understanding of the business and technical architecture required for the Metals NA processes. Utilized skills in complex problem solving, vendor application support, application development, service provider management, vendor management, customer relationships, business analysis, and project management. Deep involvement in technical projects to introduce and integrate EDI solutions within Metals NA. Understand our main ERP system (eSTELplan) for Metals NA which allowed creation of reports to streamline business processes: reducing the time needed for producing our products, reducing the time needed for shipping and receiving of products, reviewing sales for future forecasting, and reviewing purchase orders allowing the business to verify the timeliness of receipt of raw materials.

Wayzata, Minnesota, Us

Provided technical support for Treasury's cash management system and Steel Service centers inventory application. Understanding of the technical architecture required to support Treasury's cash management and Steel processes. Utilize skills in complex problem solving, vendor application support, application development, service provider management, vendor management, and customer relationships.

Saint Louis, Mo, Us

Providing technical support for Treasury's cash management system and Steel Service centers inventory application. Understanding of the technical architecture required to support Treasury's cash management and Steel processes. Utilize skills in complex problem solving, vendor application support, application development, service provider management, vendor management, and customer relationships.

Marlborough, Ma, Us

Application support of the LATITUDE Remote Management System. Analyzed, evaluated and verified software/system requirements by using standard software engineering practices. Interfaced with engineers to define and/or modify system requirementsDocumented software development and/or test development by using approved procedures and standardsCreated use cases for testing resolutions to issuesCreated traceability documentsContinuously improved processes and methodologies by interfacing with peers/cross-functional groupsProvided documentation to customer support teamsProvided documentation to internal teams for determination of the safety level affected by recallsData mined information to assist the development team in identifying issuesInterfaced with compliance/regulatory departments to maintain process and issue flow for resolutionCreated documentation for complianceMember of a global support teamInterfaced with third party vendors to diagnose and resolve hardware/software issues

Minneapolis, Mn, Us

Enterprise data center support for Minnesota. Provided hardware support for servers through a 24/7 support system to maintain 99% uptimeProvided software support, monitored servers for updates and added new technologiesCoordinated with multiple teams to implement pilot technologiesImproved procedures to reduce redundancies with other teams

Website and application supportProvided support and quality control for data uploads to website; tested website on different internet browsers and reported issues to Q/A, testers, and developersProvided support and testing for proprietary software.

Education record

B.A., Statistics