• Responsible for helping our portfolio companies with all things technology. • Work with companies to determine feature set for Minimium Buyable Product (MBP) and future features based on market needs.• Manage Software Development teams to build new product as well as augment existing product development teams• Hire and train software engineers for RevRoad as well as companies in our portfolio.

• Responsible Blackboard’s notification products for K12, Higher Ed & Corp. Gov. Including mass notification products, branded mobile apps, social media management products and teacher communication products with a book of business totaling over $80M. • Directed product strategy, roadmap and commitments, pricing and positioning as well as identify areas for future products and growth.

• Responsible for the strategy and direction of all notification products in the K12 space.• Made business cases for development new products and taking existing products to new markets. • Worked with product managers to determine optimal pricing strategy and go-to-market strategy.

• Integrated the acquired ParentLink product offereing with Blackboard's existing products and infrastructure. • Oversaw cloud migration project. Migrating over 200 virtual machines and 12 database instances to Amazon Web Services with out interuption of servive for our clients. • Responsible for product management and development of K-12 Branded Mobile App, Mass Notification, and Social Media Management product. • Facilitated all transition activities and restructuring related to the acquisition of ParentLink.

• Responsible for all technical aspects of the business including Product Development, Product Testing, Deployment, Data Integration, Technical Support, Network Operations, and Monitoring.• Led the company in developing three new major product offerings: parent app, social media management, teacher messaging. Gave several presentations at conferences about the importance of Social and Mobile communication with Parents and Students in K12. The success of these products, along with the existing notification product let to the acquisition of the company in 2014.• Managed vendor relationships and negotiated contracts with telecom providers.

• Managed Data-integration, Implementation, Technical Support, and Client Service departments.• Oversaw multi-million dollar implementations in some of the largest school districts in the US (Philadelphia Public Schools, Clark County Public Schools, Broward County Public Schools)• Implemented a client feedback loop to improve customer satisfaction and product utilization.• Expanded customer support offering to 24x7x236 by building an automated IVR with an integrated on-call calendar.

• Managed entire technical support operations. • Hired and trained technical support staff helping employees focus on customer interaction skills and problem-solving. • Interfaced with our Software Development team to make product improvements based on customer feedback.• Designed and implemented custom CRM, providing ticket management for clients to interface with all technical staff.

• Worked on a team to create the industry's first web-based communications portal for school districts. • Implemented a school to home messing system capable of automatically transforming content to a variety of modes and languages (e.g. English phone call, Spanish email, Urdu web post). Created a variety of web user interfaces and supporting back-end infrastructure using MySQL and Python.