Bruce Foster Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Key member of a small, global core team which championed the corporate customer satisfaction and loyalty program. Negotiated elements of new contract/SOW. Consolidated survey processes and reporting from multiple vendors to single vendor. Developed new suite of executive reports. Integrated large customer base of acquired company into survey and reporting processes.

Led global team responsible for service management and service delivery in support of a very large global managed service engagement. Responsible for service delivery including global governance and service level attainment, escalation management, performance and results reporting, 3rd party service delivery partner performance and 3rd party customer vendor relations.

Directed team of associates providing direct support for Area Vice President and region leadership team to drive best practices in all aspects of field operations. Responsible for financial forecasting and reporting, expense control, associate productivity and performance, process improvement, Business Partner relations, resource scheduling, associate training and top-line revenue generation.

Managed service delivery organization with annual revenue in excess of $25 Million. Team included 35 full-time and 6 part-time associates plus outside contractors in support of project management, system installation, move-add-change and repair activities.

Led provisioning organization in North and South Carolina comprised of 23 full-time direct reports and numerous outside contractors in support of small and large system installations. Team included project managers, systems consultants and software specialists.specialists.

Managed team supporting Global Account for large outsourcing relationship. Responsible for design and implementation, contract management, process development and on-boarding/mentoring new employees transferred via outsourcing contracts.

Responsible for all phases of project management involving implementation of PBX systems and related peripherals for sales ranging in value from $10,000 to $2 Million. Managed, scheduled and directed activities of multi-discipline project team and functioned as single-point-of-contact for customers during project lifecycle.

Provided pre- and post-sale technical support for large business territory module including opportunity development, design, configuration and implementation of complex voice and data solutions, plus ongoing customer care.

Responsible for complex application and system sales of flagship voice and data communications products to large business market segment.

Bachelor Of Science, Business Administration

Master'S Certificate, Project Management