Bruce H. Email & Phone Number

Worked with IT development team and the Marketing line of business to help drive requirement refinement sessions.• Worked with multiple data sets to apply qualitative and quantitative customer research techniques and business profitability analysis that lead to exceeding monthly goals by 7% on a continuous basis.• Developed successful business models resulting in a revenue increase of 4.4% from 2017 to 2019.• As an IT BA, important to develop and understand the business process that… Show more Worked with IT development team and the Marketing line of business to help drive requirement refinement sessions.• Worked with multiple data sets to apply qualitative and quantitative customer research techniques and business profitability analysis that lead to exceeding monthly goals by 7% on a continuous basis.• Developed successful business models resulting in a revenue increase of 4.4% from 2017 to 2019.• As an IT BA, important to develop and understand the business process that IT is supporting so that IT team gains benefit and reduces the dependency on the business.• Assured product requirements are clear and precise with appropriate detail.• Assured change management procedures (ie. ITSM initiation and life cycle) are adhered to and completed timely. Show less

Led and developed the newly created change management group in the CTOIT space.• Developed and implemented the ITSM process map for not only the BPM Workflow Change Management team, but the expanded role of support for all six CTO Tower Directors.• Exceeded the 85% ITSM on-boarding target by mid-April 2016 by achieving well over 93%compliance. Also consistently greatly exceeded the 80-10-10 (normal-expedited-emergency) metrics goal for all environments on a monthly… Show more Led and developed the newly created change management group in the CTOIT space.• Developed and implemented the ITSM process map for not only the BPM Workflow Change Management team, but the expanded role of support for all six CTO Tower Directors.• Exceeded the 85% ITSM on-boarding target by mid-April 2016 by achieving well over 93%compliance. Also consistently greatly exceeded the 80-10-10 (normal-expedited-emergency) metrics goal for all environments on a monthly basis.• Demonstrated leadership qualities throughout the transition bringing various tower initiators onto a single team. Additionally, streamlined processes and able to save the Application Dev teams time by becoming very familiar with their applications and deployment approaches. Show less

Served dual roles as the Lead BA assigned leading requirement writing and review responsibilities as well as serving as the Lean Agile Facilitator for the COAL application development activities. • In the role of the LAF for the COAL POD, oversaw and led the team, keeping the group focused on the many initiatives achieved. • Was a CTO IT Coin Recipient in recognition of being a model and setting an example to follow… Show more Served dual roles as the Lead BA assigned leading requirement writing and review responsibilities as well as serving as the Lean Agile Facilitator for the COAL application development activities. • In the role of the LAF for the COAL POD, oversaw and led the team, keeping the group focused on the many initiatives achieved. • Was a CTO IT Coin Recipient in recognition of being a model and setting an example to follow for ITSM preparation and detail. • Completed monthly lean agile reporting each month. The Pod saw consistent and steady increase in its monthly detail velocity. Kept the team engaged and working together toward the common goal of becoming the model of improvement using lean agile methodologies. Show less