Product Manager
Current[Product Manager] – Cloud-based Secure Data Transfer – Manage product development and product support for a web-based solution that provides secure transfer of financial data between accountants and their business clients. BDA provides Windows desktop software and browser-based client applications that integrate with their hosted ASP.NET environment.Responsibilities include:• Establish and maintain the product strategy for BDA in its market space.• Create and maintain product roadmaps and identify opportunity gateways.• Define requirements specifications and targets for the development team.• Establish customer and internal KPIs to use in monitoring project implementations.• Support sales and marketing efforts with competitive information and technical expertise.• Provide and maintain product documentation – both internal and end-user.• Manage level II and level III support for out-sourced customer care helpdesk team.