Bruce Joy Email & Phone Number

Global

A new team-based platform for care innovation. If you need to roll out a quality innovation or new care model across one or more sites then talk to us about how we could help each other achieve much better results.The work occurring at Superteem benefits from a decade of lessons learned rolling out Structured Interdisciplinary Bedside Rounds in Australia, US, and Canada. We are applying those lessons to make it easier to successfully roll out and sustain quality improvement initiatives… Show more A new team-based platform for care innovation. If you need to roll out a quality innovation or new care model across one or more sites then talk to us about how we could help each other achieve much better results.The work occurring at Superteem benefits from a decade of lessons learned rolling out Structured Interdisciplinary Bedside Rounds in Australia, US, and Canada. We are applying those lessons to make it easier to successfully roll out and sustain quality improvement initiatives across multiple sites. Show less

Australia

Responsible for helping hospitals get started and improve their use of team-based care protocols including Structured Interdisciplinary Bedside Rounds ("SIBR"), the Accountable Care Unit ("ACU") care model and Nurses First (which gets the nursing team ready for SIBR and ensures great handovers). By implementing and sustaining these high quality team processes enables hospital units to partner with patients and families and achieve consistent interdisciplinary patient-centered care at the… Show more Responsible for helping hospitals get started and improve their use of team-based care protocols including Structured Interdisciplinary Bedside Rounds ("SIBR"), the Accountable Care Unit ("ACU") care model and Nurses First (which gets the nursing team ready for SIBR and ensures great handovers). By implementing and sustaining these high quality team processes enables hospital units to partner with patients and families and achieve consistent interdisciplinary patient-centered care at the bedside. Our team consists of doctors, nurses, engineers and change-makers. We've been working with front line care teams for over a decade on these processes and have learned so much about what it takes to succeed with team-based care.We've developed a methodology to enable the ACU care model to be successfully adopted by many hospitals in multiple countries. Hospitals have reported better patient-centered care measured by significant improvements in patient and staff satisfaction, lower mortality rates and significant reductions in length of stay leading to large cost savings and better care outcomes.I became absolutely passionate about this when my father suffered from a communication error between his care team and was severely harmed in the process. I was working with the team at the Centre for Healthcare Innovation (Alfred Health) around a communication protocol initiative at about the same time that this happened to my father so it was especially obvious to me that we ought to be able to do better. Since then I've been working closely with an international team (1Unit) on innovating these team-based care processes so that more units within a hospital can benefit from them. Show less