At the moment I am taking a well-earned break and look forward to exploring new opportunities towards the end of the year.Strong skills in navigating complexities. Experienced in negotiating fair settlements and fostering collaboration. Skilled in building positive professional relationships with diverse stakeholders. Passionate about driving results and contributing to team and stakeholder success.Utilising exceptional customer service skills and showing empathy to clients, I have the ability to diffuse highly emotional situations.Working within a highly regulated environment, enables me the opportunity to draw on my analytical capabilities and problem-solving skills.I gain a strong sense of satisfaction in communicating and negotiating to achieve positive outcomes for both my employer and client.
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Loss AdjusterSuncorp Group Aug 2017 - Jun 2023Reporting to the National Assessing Manager, this role is responsible for carrying out lossadjusting of commercial property damage, liability, and business interruption claims.Effectively communicate with all relevant parties, such as policyholders, claimants, experts,and brokers. Providing detailed reports on a regular basis, throughout the claims process. -
Claims AssessorSuncorp Group 2004 - 2017Reporting to Assessing Team Leader, conduct assessments of property damage claims for APIA Insurance, determining policy compliance, and perform thorough on-siteinspections to document and accurately assess the extent of reported damages. Played anactive part in rolling out several new process changes in the claims department.
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Team Leader (Apia)Suncorp Group 2001 - 2004Melbourne, Victoria, AustraliaResponsible for the day-to-day operations in managing a group of twenty APIA Insurance claims officersensuring that the team operated efficiently to handle insurance claims, and to provide goodcustomer service. Played team members to their strengths, conducted regular performanceevaluations, provided feedback, and recognised outstanding work.
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Claims SpecialistSuncorp Group 1995 - 2001Perth, Western Australia, Australia
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Customer Service RepresentativeNab 1989 - 1995Sydney, New South Wales, Australia
Frequently Asked Questions about Bruce Ritchie
What is Bruce Ritchie's role at the current company?
Bruce Ritchie's current role is Exploring new possibilities | Customer Centric | Insurance Professional | Compassionate & Dedicated.
What schools did Bruce Ritchie attend?
Bruce Ritchie attended Anziif, Anziif.
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2macquarie.com, macquarie.com -
Bruce Ritchie
Senior Manager Communications & Events At Office Of The Nsw Chief Scientist & EngineerGreater Sydney Area1pacificmags.com.au2 +614194XXXXX
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Bruce Ritchie
Managing Director At Ritchie & Partners Financial Services Pty LtdGreater Sydney Area -
Bruce Ritchie
Greater Sydney Area
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