Special Projects Analyst
Current2017 - Present - Special Projects Analyst2008 – 2017 Test Manager/ Product Support ManagerAs Test Manager, and an active member of the Test Team, was responsible for leading the development and implementation of a software testing process to ensure quality and timely software releases to the customers. I developed testing process and procedures that allowed us, as a team, to support testing and delivery of multiple streams of production code for our customers. Actively… Show more 2017 - Present - Special Projects Analyst2008 – 2017 Test Manager/ Product Support ManagerAs Test Manager, and an active member of the Test Team, was responsible for leading the development and implementation of a software testing process to ensure quality and timely software releases to the customers. I developed testing process and procedures that allowed us, as a team, to support testing and delivery of multiple streams of production code for our customers. Actively participated in the testing of the application and developing the testing process, I also became expert with the Atlassian tools – JIRA and Confluence. This allowed us to leverage the tools to create processes for effectively managing the testing procedures and processes. As Product Support Manager, was responsible for all aspects of the support activities with all customers including management of issues and resolutions implemented through software updates and deployments. Developed and implemented processes to ensure the highest quality Customer Support and experience with our software products. As a member of the Fusion Products Leadership team, played a lead role in developing and implementing an overall SDLC process specifically tailored to the unique needs of a small software products company. This allowed the team to be responsive to the demands of our customers and the marketplace. 2006 – 2008 Project Manager/Business Analyst Responsible for customer implementations of the ComTrac software system. This includes full planning and execution responsibility for all phases of the implementation from requirements gathering and documentation through customer training, installation and support. Actively involved in the QA Testing plans and execution, including defect management and tracking. Interfaced directly with the customer implementation team to continuously manage the activities and schedule. Show less