Operations Manager
CurrentOperations Manager for an entrepreneurial, multi-location, non-profit retail thrift store chain providing revenue for four local charities in middle Tennessee. Operations• Served as Store Manager for the large volume anchor store while overseeing new store start-up operations including hiring manager and staff. Manage daily store and warehouse operations. • Built revenue from $600K to $1.4M, averaging 10% revenue growth annually. Consistently kept operational costs at or below budget. • Improved recycling revenue through negotiation and alternative processing.• Developed and implemented donation strategies. • Developed marketing, training, and operational strategies for future franchise operations.Human Resource Management• Oversee operations and function as Human Resource Manager for the company including hiring, training, coaching, and managing 45 employees in both locations. • Evaluated employer support organizations; negotiated for medical benefits annually, initiated and administrated the 401K program, and implemented paid time off program and other employee benefits. • Addressed classes at Lipscomb, Belmont, and Middle Tennessee State University, sharing the Thriftsmart entrepreneurial model. Volunteer Management• Launched and implemented an extensive volunteer program recruiting over 1,000+ volunteer hours per month. Marketing• Through marketing, increased visibility of Thriftsmart by meeting with leaders in churches, schools, and other non-profit groups, resulting in increased donations and sales. • Increased email customer list by 8K through point of sale initiatives. Community Development• Enabled ministries to operate in Thriftsmart including Sew for Hope and English as a second language (ESL) evening classes in the store led by community volunteers. • Leveraged the partner gift card program to both clothing donations and provide gift cards to non-profit partners to assist people with needs in the local communities.
