It Manager
Current
Apr 2023 - Present
AeroLeads people directory · profile
Bruce Austin Email & Phone Number
IT Manager | Team-Builder | Process Improver | Servant Leader
at
Verstela
1 work email found
@premera.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Manager | Team-Builder | Process Improver | Servant Leader
Location
Greater Seattle Area, United States, United States
Who is Bruce Austin? Overview
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Quick answer
Bruce Austin is listed as IT Manager | Team-Builder | Process Improver | Servant Leader at Verstela, based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at premera.com and a matched LinkedIn profile for Bruce Austin.
Bruce Austin previously worked as IT Manager at Verstela and IT Manager at Terra Staffing Group. Bruce Austin holds Bachelor Of Business Administration - Bba, It Management, 4.0 from Western Governors University.
Company email context
Email format at Verstela
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{first}.{last}@premera.com
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AeroLeads found 1 current-domain work email signal for Bruce Austin. Compare company email patterns before reaching out.
Profile bio
About Bruce Austin
Experienced technician who enjoys solving problems that stand in the way of operational excellence. Teaching and mentoring others to reach their career goals drives me to learn every day and from everyone, while continually improving processes and designing new solutions to reduce waste and increase productivity allows my employers to focus on what matters: taking care of our customers.Skilled in Windows/Windows Server Administration, Active Directory environments, Group Policy creation, Intune Management, application support, workflow automation, process/procedure creation, software deployment and patching, and empowering non-technical staff to learn skills that make them more valuable employees.
Listed skills include Customer Service, Leadership, Team Building, Coaching, and 25 others.
Current workplace
Bruce Austin's current company
Company context helps verify the profile and gives searchers a useful next step.
11 roles
Bruce Austin work experience
A career timeline built from the work history available for this profile.
It Manager
Apr 2023 - Oct 2024
It Service Desk Supervisor
- Managed daily operations of Service Desk team at Salal Credit Union in Seattle, Washington
- Created and implemented new budgeting and procurement processes for IT systems and hardware
- Optimized ticketing system with email alerts, SCIM user provisioning, and asset tracking
- Reduced overall CPU utilization by over 20% globally by optimizing production system operation
Mar 2022 - Apr 2023
It Systems Administrator
- Patched servers (Windows 2012/2016/2019) and maintained virtual hosts for Salal Credit Union in Seattle, Washington.
- Updated software during maintenance windows, gathered resources, and presented findings to drive necessary changes.
- Ensured NIST recommended settings and PCI compliance, showcasing strong attention to detail and cybersecurity expertise.
Nov 2021 - Mar 2023
It Service Desk Technician
Jun 2018 - Nov 2021
It Helpdesk Technician
-Manage user accounts and provide documentation and reports when necessary.-Desktop, laptop and mobile device administration and support for on-site and remote users including installation, troubleshooting, and hardware/system maintenance.-Provide support for IP phones, audio/visual equipment and vital infrastructure systems-Image and deploy end-user.
May 2017 - Jun 2018
Business Analyst
· Using cutting-edge Speech Analytics technology to build queries· Researching pain points for stakeholders and project managers· Perform deep dive analysis of thousands of calls to determine scope and urgency of project· Team collaboration to determine best course of action and remove unwanted results· Managing multiple projects at once and ensuring that.
Oct 2016 - Mar 2017
Business Analyst
· Using cutting-edge Speech Analytics technology to build queries· Researching pain points for stakeholders and project managers· Perform deep dive analysis of thousands of calls to determine scope and urgency of project· Team collaboration to determine best course of action and remove unwanted results· Managing multiple projects at once and ensuring that.
Oct 2016 - Mar 2017
Call Coach, Federal Employee Program
Audit calls and identify positive behaviors and those that need refining, side-by-side development of new and tenured CSR's, assigning tasks and presentations and participating in leadership groups to improve in-team and department-wide metrics, calibrating with Team Leads and Call Coaches company-wide to clarify similar goals
Sep 2012 - Jun 2016
Senior Csr Federal Employee Program
Premera Blue Cross
Resolved member and provider issues over the phone while exceeding handle time, adherence and quality metrics. Received no corporate errors for the entire year and had several months of 100% in team accuracy.Organized team meetings and instructed my peers on how to improve the customer experience based on my proven methods that delivered.
Jun 2011 - Sep 2012
Senior Corporate Teller
Worked with local merchants to manage accounts and cash on hand, identifying opportunities for widening business relationships, referring new prospects, remaining knowledgeable of revisions and policy changes.
Sep 2009 - Mar 2011
2 education records
Bruce Austin education
Bachelor Of Business Administration - Bba, It Management, 4.0
Graduated With High Honors, Music, Music Theory, Advanced Mathematics
Mariner High School
FAQ
Frequently asked questions about Bruce Austin
Quick answers generated from the profile data available on this page.
What company does Bruce Austin work for?
Bruce Austin works for Verstela.
What is Bruce Austin's role at Verstela?
Bruce Austin is listed as IT Manager | Team-Builder | Process Improver | Servant Leader at Verstela.
What is Bruce Austin's email address?
AeroLeads has found 1 work email signal at @premera.com for Bruce Austin at Verstela.
Where is Bruce Austin based?
Bruce Austin is based in Greater Seattle Area, United States, United States while working with Verstela.
What companies has Bruce Austin worked for?
Bruce Austin has worked for Verstela, Terra Staffing Group, Salal Credit Union, Teksystems, and Microsoft.
How can I contact Bruce Austin?
You can use AeroLeads to view verified contact signals for Bruce Austin at Verstela, including work email, phone, and LinkedIn data when available.
What schools did Bruce Austin attend?
Bruce Austin holds Bachelor Of Business Administration - Bba, It Management, 4.0 from Western Governors University.
What skills is Bruce Austin known for?
Bruce Austin is listed with skills including Customer Service, Leadership, Team Building, Coaching, Management, Microsoft Office, Training, and Public Speaking.
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