$70M Franchisor of independently owned trade printing franchises in United States and Canada. Recruited to drive turnaround within corporate location and throughout franchisee network; manage 3 distinct businesses across entire organization, facilitating change across people, processes, and systems to fuel efficiency and opportunity for growth. Lead cultural transformation while identifying gaps in existing procedures and creating new processes, aligned with organizational objectives. • Selected during downturn in business narrative to lead structural evolution which resulted in increasing net cash to owner from 4% to 37% over tenure.• Overhauled company financials by implementing new software, procedures, and staff to bring data up to date with current standards; improved transparency and accuracy critical to making informed business decisions. • Transformed employee morale by developing culture of inclusion, focused on addressing ongoing issues; educated franchise owners on business improvements relating to financials, organization, leadership, sales, and workflow optimization. • Led robust marketing strategy, hired talent, and launched new campaigns consisting of print and digital efforts; established social media presence to modernize overall brand image, increasing hit rate by 400%. • Created comprehensive and user-friendly ecommerce platform to capture national markets while maintaining pace with local competitors. • Developed KPI’s and analytic systems to determine functional improvement both at the franchisor level and at each operating franchise.

Consulting organization specializing in small to medium size businesses. Managed multiple client engagements focused on evaluating business operations, financials, marketing plans, and sales plans. Collaborated with stakeholders to devise strategies surrounding hiring, staffing, pricing, and technology. Provided strategic insight to outside sales personnel, serving as sales manager to drive growth. • Ranked as #1 consultant after 6 months and delivered 100% satisfaction rate for clients. • Oversaw between 40-45 engagements annually in position. • Delivered multiple presentations to assist clients across all business areas including leadership, sales, employee training and retention, time management, and financials. • Transformed clients through organization development, business process improvement and personalized training and coaching.• Coordinated meetings throughout country, conducted focus groups, and executed one-on-one consulting. • Performed extensive analysis of company budgets, financial statements, and inventories.

Commercial printing organization serving various niche markets. Purchased failing printing organization and led dramatic turnaround of operation with no industry expertise; supervised day-to-day operations of production facility, managed all staffing, training, inventory, customer service, and finance. • Delivered over double digit growth for 15 consecutive years with peak revenues of approximately $2M resulting in average of 24% EBITDA. • Developed reputation for proactive customer engagement by creating customized marketing strategies.• Instituted rigorous production standards to enhance employee capabilities and optimize accuracy.