Business Customer Support Specialist
Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offer alternative solutions where appropriate with the objective of retaining customer's business. Handle business transactions in connection with activation of new customer accounts on a computer terminal. Communicate with customers using web-based tools and demonstrate the associated proficiency in typing and grammar. Make financial decisions to protect/collect revenues and adjusts customer accounts. Have broad working knowledge of AT&T Mobility practices and operations and demonstrate continued and consistent proficiency in the skill sets utilized within the Call Center.
