Bruce Friedman Email & Phone Number

Boston, Ma, Us

Examining and Identifying Appropriate Philosophies, Theories, and Practices in Implementing, Managing Enterprise-wide Projects, Change Management, and Providing Business and Life Coaching.• Business, Change Analyst, and Life Coach for nationally recognized Consultant, Trainer, Therapist specializing in male survivors of sexual trauma and trafficking.• Life Coach for former Vice President, Development and Marketing for Maine Health Care at Home.• Life Coach for a student currently attaining her Doctor of Education and reentering the job force after a 10-year hiatus from work.• Project managing real estate marketing and social media communications for a top Boston Real Estate agent resulting in increasing client base and retention.

Cambridge, Ma, Us

EXCEEDING EXPECTATIONS THROUGH STRATEGIC CHANGE• Led change management program for global software Source Code Management system upgrade impacting over 6,000 employees world-wide.• Facilitated over 6 dozen group sessions to identify key stakeholders, use cases, develop business requirements, project plans, scope, schedules, risks and resources.• Piloted $500,000.00+ transformative international, company-wide integrated cloud and on-premise Unified Communications and Collaboration Applications implementation.

Needham, Ma, Us

AVOID DIGITAL DISRUPTION THROUGH STRATEGIC TRANSFORMATION & COLLABORATIONDEVELOPED PMO• overseeing all print, on-line content and educational offerings, application development and internal operations improvement projects. Responsible for vendor relationship management RFIs, RFPs and Statements of Work. Defined and monitored KPIs & success metrics.IMPROVE EDITORIAL PRODUCTION PROCESS• Partnering with Editorial team in conducting business analysis, process mapping, transformation and change management workshops, successfully developing and implementing production process flow improvements.RESCUE FAILED WEBSITE DEVELOPMENT • Built a collaborative team of internal cross-functional SMEs & outsource vendor to assess and define issues-breakdown-structure.• Established new Project Plan and accountability.• Defined KPIs & success metricsSTRATEGICALLY MEET BUSINESS NEEDS by IMPLEMENTING UPDATED FINANCIAL APPLICATION & REPORTING TOOLS• Led the strategic assessment of a new SaaS financial and payroll system, including documentation of SoW, SLAs, vendor interviews, contract negotiations, data preparation and training.DELIVER STATE-of-the-ART LEARNING MANAGEMENT SYSTEM ("LMS") and CONTINUING MEDICAL EDUCATION COURSES "CMEs")• Project managed the development and delivery of a SaaS Learning Management System delivering cloud-based on-line and mobile multi-media Recertification course and Continuing Medical Education courses. CREATING CLOUD, SaaS & WEB-BASED DIGITAL & MOBILE APPLICATIONS. • Managed product development including, e-commerce, iOS, Android, multi-media, intranet and strategic sourcing of independent on/off-shore application developers.

IMPLEMENT COMPREHENSIVE STRATEGIC SOLUTIONSWorked with clients, employing collaborative Business/Enterprise Analysis Planning and Monitoring, defining and documenting organizational enhancements, strategic goals and requirements to develop and manage Information Technology, business operations alignment and change management solutions, with integrative communications plans, leadership coaching, HR education and training strategies.Samples of Business Analysis and Projects Managed:• Leading Non-profit Provider of Community-based Services to people with psychiatric conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Project Management Initiative: ESTABLISH APPLICATION DEVELOPMENT PMO WHILE PROVIDING FINANCIAL & APPLICATION DEVELOPMENT & REPORTING CAPABILITIES• Evaluated current infrastructure and application development processes for Vinfen, a Cambridge based non-profit, subsequently recommending and establishing an application development PMO.• Retained SaaS, cloud-based and outsource vendors. Hired and retrained a development team, defined milestones and success metrics. Introduced risk identification, user acceptance testing process, assessment, analysis, risk avoidance and mitigation.• Implemented SDLC in an organizationally complex environment, with strict deadlines during crisis situation. Implemented continuous application development documentation, KPIs and Success Measures.• Real Estate Law Firm. Business Analysis/Project Management Initiative: INITIATE BUSINESS GROWTH BY INCREASING CLIENT SATISFACTION and IMPROVING CLIENT RELATIONSHIP MANAGEMENT• Recommended and project managed business analysis and process improvements, change management strategies, training and ultimately the implementation of SalesForce - SaaS CRM application measurably improving client satisfaction and retention.

Amsterdam, Nl

Led organizational change management. Reorganized, & redesigned human capital & business processes. Dismantled siloed work environment. Established cross-functional teams. Identified on-shore & off-shore outsourced vendors – managed KPIs & relationships.Samples of Business Analysis & Projects Managed:BA/Project Management Initiative: IDENTIFY & PRIORITZE MISSION-CRITICAL PROJECTS• Assembled and coached cross-functional teams from corporate leadership, HR, Recruiting, Finance, IT, Management Consultants and Project Managers to conduct elicitation discussions and business process analysis, identifying and prioritizing mission-critical projects, defining roadmaps, eliminating siloes, resulting in greater alignment of business and IT strategies and services with improved efficiency and effectiveness. BA/Project Management Initiative: PROVIDE EFFECTIVE, EFFICIENT INTERNATIONAL IT SUPPORT SERVICES, PROCUREMENT and AP PROCESSING • Negotiated, established and managed Siemens/BearingPoint PMO delivering SaaS, IaaS, strategic sourcing/procurement and IT support services for North American offices and consultants located in Central Asia.BA/Project Management Initiative: IMPROVE SERVICES of ON and OFF-SHORE OUTSOURCING PROGRAMS and VENDOR MANAGEMENT• Intimately participated, established and managed on and off-shore outsourcing programs and vendor management, including international SaaS and cloud-based applications in human resource and recruiting management, corporate help desk and support.Project Management Initiative: INCREASE EFFICIENCY of CORPORATE FINANCE AR/AP PROCESSES• Project managed process analysis and initiated improvements to AR/AP processing and standard operating procedures with corporate finance department and SaaS vendor.Project Management Initiative: IMPROVE NEW HIRE EXPERIENCE AND IMPART THE COMPANY'S MISSION, VALUES and EXPECTATIONS• Program managed and coordinated curriculum and training material for on-boarding over 2,500 new hires.

Specialized in business process analysis and improvement, project management and strategic change management and communications plans. Project managed global communications assignment for the financial division of The Gillette Company, Customer Relationship Management ("CRM") implementation for Kimball Borgo Real Estate and Business Process Improvement for non-profit, healthcare agency, Pathways to Complementary Medicine.

Samples of Projects Managed:Business Analysis/Project Management: MEET AND EXCEED INDUSTRY & CLIENT NEEDS BY OPTIMIZING GLOBAL ORGANIZATION• Program managed and co-developed multi-year strategic global optimization, standardization, international communications plan and consolidation of the firm’s IT operations and services. • Developed and led Change Management plan to mitigate risk of impact to 100,000+ employees and over 500 IT-related client/vendor relationships in 81 countries.Business Analysis/Project Management: CREATE A STANDARDIZED GLOBAL NETWORK• Coordinated analysis of firm’s voice and data systems culminating in leading 3 year international project with a $50M budget and international team of 125+ consolidating infrastructure, operations, supplier standardization, contract renegotiations and the implementation of IaaS and cloud based WAN and telecom services.Change and Project Management: ENSURE SUCCESS and ACCEPTANCE of FIRM'S GLOBAL REORGANIZATION PROJECT1. In partnership with firm leadership, planned, designed and delivered communications, training and stakeholder and client vendor engagement plans driving organizational change. 2. Led change management workshops in 7 countries engaging stakeholders and improving individual and team motivation and effectiveness.3. Created and delivered a highly successful international communications plan and Intranet site ensuring global coordination and acceptance of change efforts. 4. Coordinated business relationship management with International client/vendors averting potential business and fiscal impact as a consequence of organization-wide change of vendor consolidation.Business Analysis/Project Management: IMPROVE EMPLOYEE RETENTION & ENHANCE PRODUCTIVITY • In partnership with HR, coordinated and Project Managed the analysis, design, and roll out of an IT HR matrix competency program.

Samples of Projects, Initiatives and Operational Responsibilities• Directed the management and operations of technology infrastructure, voice services, support services and training for the New England Region supporting over 1,500 end-users. • Project managed US-wide IT “strategic sourcing” project reducing the firm’s annualized cost of procuring IT and telecom commodity products and services by $25M (10%).• Program managed the development of CRM, Marketing, HR and Financial reporting applications. • Program managed the implementation of a regional service desk with appropriate KPIs subsequently adopted as the firm’s Americas’ standard. • Managed and mentored regional project management, operations, applications development and support teams. • Co-led North American IT personnel retention program, including a career development and competency standards initiative, resulting in lowered operating costs and increased personnel motivation and productivity.

Greater Boston, Us

Defined and developed technology strategy, risk identification, assessment and mitigation, technology policies, practices and support operations for five US offices. Implemented innovative technologies, including on-line web-based offerings, strategically linked to the company’s business objectives.Developed the magazine's first CRM application.

New York, Ny, Us

Responsible for design, administration and operation of wide and local area networks, voice and data communications systems, and support and training for 1,200 end-users. Project managed successful migration and knowledge transfer of technology, services and personnel of firms acquired through mergers and acquisitions. Managed projects by defining processes, methodologies, critical tasks, schedules and divisions of responsibilities. Planned and oversaw an annual six million-dollar capital equipment budget.

Certificate, Artificial Intelligence

Investment Management - Understanding Financial Markets

Health Informatics Specialization - The Data Science Of Health Informatics

Influencing: Storytelling, Change Management And Governance

Business Analytics

Professional Certification, Coaching Skills For Managers

Inspired Organizational Leadership

Business Administration, Management And Operations

Certificate, Philosophy - Introduction To Philosophy

Philosophy

Master'S Certificate, Strategic Change Management

Business Administration And Management, General