Bruce Friedman Email & Phone Number

Boston, MA, US

• Examining and Identifying Appropriate Philosophies, Theories, and Practices in Implementing, Managing Enterprise-wide Projects, Change Management, and Providing Business and Life Coaching.
• Business, Change Analyst, and Life Coach for nationally recognized Consultant, Trainer, Therapist specializing in male survivors of sexual trauma and trafficking.
• Life Coach for former Vice President, Development and Marketing for Maine Health Care at Home.
• Life Coach for a student currently attaining her Doctor of Education and reentering the job force after a 10-year hiatus from work.
• Project managing real estate marketing and social media communications for a top Boston Real Estate agent resulting in increasing client base and retention.

Cambridge, MA, US

• EXCEEDING EXPECTATIONS THROUGH STRATEGIC CHANGE
• Led change management program for global software Source Code Management system upgrade impacting over 6,000 employees world-wide.
• Facilitated over 6 dozen group sessions to identify key stakeholders, use cases, develop business requirements, project plans, scope, schedules, risks and resources.
• Piloted $500,000.00+ transformative international, company-wide integrated cloud and on-premise Unified Communications and Collaboration Applications implementation.

Needham, MA, US

• AVOID DIGITAL DISRUPTION THROUGH STRATEGIC TRANSFORMATION & COLLABORATIONDEVELOPED PMO
• overseeing all print, on-line content and educational offerings, application development and internal operations improvement projects. Responsible for vendor relationship management RFIs, RFPs and Statements of Work..
• Partnering with Editorial team in conducting business analysis, process mapping, transformation and change management workshops, successfully developing and implementing production process flow improvements.RESCUE.
• Built a collaborative team of internal cross-functional SMEs & outsource vendor to assess and define issues-breakdown-structure.
• Established new Project Plan and accountability.
• Defined KPIs & success metricsSTRATEGICALLY MEET BUSINESS NEEDS by IMPLEMENTING UPDATED FINANCIAL APPLICATION & REPORTING TOOLS

• IMPLEMENT COMPREHENSIVE STRATEGIC SOLUTIONSWorked with clients, employing collaborative Business/Enterprise Analysis Planning and Monitoring, defining and documenting organizational enhancements, strategic goals and.
• Leading Non-profit Provider of Community-based Services to people with psychiatric conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Project Management.
• Evaluated current infrastructure and application development processes for Vinfen, a Cambridge based non-profit, subsequently recommending and establishing an application development PMO.
• Retained SaaS, cloud-based and outsource vendors. Hired and retrained a development team, defined milestones and success metrics. Introduced risk identification, user acceptance testing process, assessment, analysis.
• Implemented SDLC in an organizationally complex environment, with strict deadlines during crisis situation. Implemented continuous application development documentation, KPIs and Success Measures.
• Real Estate Law Firm. Business Analysis/Project Management Initiative: INITIATE BUSINESS GROWTH BY INCREASING CLIENT SATISFACTION and IMPROVING CLIENT RELATIONSHIP MANAGEMENT

Amsterdam, NL

• Led organizational change management. Reorganized, & redesigned human capital & business processes. Dismantled siloed work environment. Established cross-functional teams. Identified on-shore & off-shore outsourced.
• Assembled and coached cross-functional teams from corporate leadership, HR, Recruiting, Finance, IT, Management Consultants and Project Managers to conduct elicitation discussions and business process analysis.
• Negotiated, established and managed Siemens/BearingPoint PMO delivering SaaS, IaaS, strategic sourcing/procurement and IT support services for North American offices and consultants located in Central Asia.BA/Project.
• Intimately participated, established and managed on and off-shore outsourcing programs and vendor management, including international SaaS and cloud-based applications in human resource and recruiting management.
• Project managed process analysis and initiated improvements to AR/AP processing and standard operating procedures with corporate finance department and SaaS vendor.Project Management Initiative: IMPROVE NEW HIRE.
• Program managed and coordinated curriculum and training material for on-boarding over 2,500 new hires.

Specialized in business process analysis and improvement, project management and strategic change management and communications plans. Project managed global communications assignment for the financial division of The Gillette Company, Customer Relationship Management ("CRM") implementation for Kimball Borgo Real Estate and Business Process Improvement for.

• Samples of Projects Managed:Business Analysis/Project Management: MEET AND EXCEED INDUSTRY & CLIENT NEEDS BY OPTIMIZING GLOBAL ORGANIZATION
• Program managed and co-developed multi-year strategic global optimization, standardization, international communications plan and consolidation of the firm’s IT operations and services.
• Developed and led Change Management plan to mitigate risk of impact to 100,000+ employees and over 500 IT-related client/vendor relationships in 81 countries.Business Analysis/Project Management: CREATE A STANDARDIZED.
• Coordinated analysis of firm’s voice and data systems culminating in leading 3 year international project with a $50M budget and international team of 125+ consolidating infrastructure, operations, supplier.
• In partnership with HR, coordinated and Project Managed the analysis, design, and roll out of an IT HR matrix competency program.

• Samples of Projects, Initiatives and Operational Responsibilities
• Directed the management and operations of technology infrastructure, voice services, support services and training for the New England Region supporting over 1,500 end-users.
• Project managed US-wide IT “strategic sourcing” project reducing the firm’s annualized cost of procuring IT and telecom commodity products and services by $25M (10%).
• Program managed the development of CRM, Marketing, HR and Financial reporting applications.
• Program managed the implementation of a regional service desk with appropriate KPIs subsequently adopted as the firm’s Americas’ standard.
• Managed and mentored regional project management, operations, applications development and support teams.

Greater Boston, US

Defined and developed technology strategy, risk identification, assessment and mitigation, technology policies, practices and support operations for five US offices. Implemented innovative technologies, including on-line web-based offerings, strategically linked to the company’s business objectives.Developed the magazine's first CRM application.

New York, NY, US

Responsible for design, administration and operation of wide and local area networks, voice and data communications systems, and support and training for 1,200 end-users. Project managed successful migration and knowledge transfer of technology, services and personnel of firms acquired through mergers and acquisitions. Managed projects by defining.

Certificate, Artificial Intelligence

Investment Management - Understanding Financial Markets

Health Informatics Specialization - The Data Science Of Health Informatics

Influencing: Storytelling, Change Management And Governance

Business Analytics

Professional Certification, Coaching Skills For Managers

Inspired Organizational Leadership

Business Administration, Management And Operations

Certificate, Philosophy - Introduction To Philosophy

Philosophy

Master'S Certificate, Strategic Change Management

Business Administration And Management, General