Bruce M. Email and Phone Number
Bruce M. work email
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Bruce M. personal email
I am a self-motivated, diligent, and hardworking IT professional with extensive experience across the public and private sectors. I have a broad range of IT skills having worked for several large diverse organisations, including specialising in the adoption of Cloud ways of working.As a dynamic leader, I possess outstanding operational, project, service delivery and interpersonal management skills. Experience of ITIL practices, ServiceNow adoption, business and service transformation, technology strategies and roadmaps, team management, rationalisation, consolidation and SLAs. • A senior IT professional, responsible for regional and global operations, service and project delivery• Extensive experience of delivering and managing Azure / Microsoft 365 services i.e. SaaS, PaaS, IaaS, etc• Proven leadership experience of successfully managing and motivating large teams• Extensive technology knowledge of Microsoft (Azure) and UNIX• Experience of managing Service, Infrastructure, Network, Telephony, Cloud and Desktop teams• Hands on and practical knowledge of managing InfoSec risks and strategies• Defines and manages roadmaps and strategies, driving innovation and collaboration• Results orientated and service focused, with a ‘can do’ attitude and a passion for technology• Proficient communicator, comfortable presenting at all levels• Excels in managing complex, business critical infrastructure and associated applications• Highly focused, with the drive, ability and motivation to succeedI am actively looking to make mutually beneficial connections, so please contact me if I can be assistance to you.
London Borough Of Tower Hamlets
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Head Of It Service DeliveryLondon Borough Of Tower Hamlets Sep 2020 - PresentLondon, England, GbI am responsible for managing the councils cloud infrastructure (Microsoft Azure and M365) as well as operational support covering networks, end user compute, engineering, telephony and information security.This spans a team of approx. 30 staff, working either on site or remotely. I actively manage vendor relationships for all the key technologies used i.e. Microsoft. I own the IT roadmap, lead on defining our technical strategy and manage all changes through to completion.I also manage our engineering teams looking at either new SDWAN technologies, deployment of Windows 11, enhancing our Azure security posture, etc. I am also always looking at cost optimisations, either via proper of use of licensing, re-use of equipment or consolidation of platforms. -
Head Of Infrastructure And ServiceJust Group Plc Jun 2017 - Jul 2020Reigate, Surrey, GbI am responsible for the Operational, Service and Engineering functions across the Infrastructure and Service Teams. This includes Servers, Virtualisation, Networks (Juniper, Palo Alto and Cisco), Telephony, Desktop, Service Desk and Cloud Operations. My teams support all aspects of IT, including day to day BAU as well as complex project / engineering tasks.For Cloud, I am managing Microsoft Azure and Office 365 deployments; including collaboration technologies like Teams and Yammer.My Service Team cover 1st line support via the Service Desk to more complex problems managed by the Desktop Team. This covers Windows 7 – 10, Skype for Business, AppV, Remote Support and application support. The Service Desk use ServiceNow a product that I am a Champion of and implemented within the organisation. I own Incident, Request and Problem management and form part of the CAB. I manage large teams, monitor service backed by SLAs and manage internal and external relationships to ensure that service is delivered. -
Senior Technical ManagerFidelity International Nov 2006 - Dec 2016London, London, GbI am a Senior Infrastructure and Service Delivery Manager with a wealth of experience covering Windows, UNIX (Solaris, RedHat and AIX), Virtualisation (server and VDI), Mobility, Citrix, Software and Desktop Delivery and all elements of Service Management on a global basis. Currently managing and supporting a global migration of users to Office 365 (O365) covering all the core products i.e. Exchange, Skype, OneDrive, Sharepoint, InTune, etc. and the support of the users thereafter.Technologies I have supported and managd roadmaps for include Exchange, Active Directory, PKI, Lync, Skype for Business, Good, Office 365, Sharepoint, VMware, Windows Server, UNIX, SCCM InTune and SCOM plus various IT Security applications.Primary focus is to ensure that an A+ service is provided to my customers, both development and business. This entails dealing with all issues at any level within the organisation and ensuring problems are pushed through RCA and resolution. I have excellent inter personnel skills and proven experience of team and people management (globally), covering the lifecycle of appraisals, goal setting, mentoring and coaching. Culturally diverse with very strong budgeting experience with a focus on cost savings and best value -
Help Desk ManagerBarclays Wealth And Investment Management Jul 2005 - Nov 2006London, GbManaged the desktop, laptop and server infrastructure -
Senior Systems EngineerBytemobile Europe Limited Jul 2004 - Jul 2005Unix installations and support of local AD and Exchange infrastructure -
ConsultantDirect Line Aug 1999 - Jun 2004Primary focus was the BAU management of the eCommerce Technical Team. Prior to that I worked with the DLAM IT Team, supporting the workshops around the UK.
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Higher Executive OfficerMetropolitan Police Jul 1988 - Aug 1999Westminster, London, GbManaging the finance and resources at a London based Police Station
Bruce M. Skills
Bruce M. Education Details
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St. Paul'S Rc Secondary School
Frequently Asked Questions about Bruce M.
What company does Bruce M. work for?
Bruce M. works for London Borough Of Tower Hamlets
What is Bruce M.'s role at the current company?
Bruce M.'s current role is Head of IT Service Delivery at London Borough of Tower Hamlets with expertise in Azure and Microsoft 365 Security..
What is Bruce M.'s email address?
Bruce M.'s email address is br****@****fil.com
What schools did Bruce M. attend?
Bruce M. attended St. Paul's Rc Secondary School.
What are some of Bruce M.'s interests?
Bruce M. has interest in Children, Civil Rights And Social Action, Education, Science And Technology, Human Rights, Animal Welfare.
What skills is Bruce M. known for?
Bruce M. has skills like Itil, Citrix, Windows Server, Disaster Recovery, Service Delivery, Unix, Incident Management, It Strategy, Servers, Project Delivery, It Service Management, Vendor Management.
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