Bruce M.

Bruce M. Email and Phone Number

Head of IT Service Delivery at London Borough of Tower Hamlets with expertise in Azure and Microsoft 365 Security. @ London Borough of Tower Hamlets
Bruce M.'s Location
Hastings, England, United Kingdom, United Kingdom
Bruce M.'s Contact Details

Bruce M. personal email

n/a
About Bruce M.

I am a self-motivated, diligent, and hardworking IT professional with extensive experience across the public and private sectors. I have a broad range of IT skills having worked for several large diverse organisations, including specialising in the adoption of Cloud ways of working.As a dynamic leader, I possess outstanding operational, project, service delivery and interpersonal management skills. Experience of ITIL practices, ServiceNow adoption, business and service transformation, technology strategies and roadmaps, team management, rationalisation, consolidation and SLAs. • A senior IT professional, responsible for regional and global operations, service and project delivery• Extensive experience of delivering and managing Azure / Microsoft 365 services i.e. SaaS, PaaS, IaaS, etc• Proven leadership experience of successfully managing and motivating large teams• Extensive technology knowledge of Microsoft (Azure) and UNIX• Experience of managing Service, Infrastructure, Network, Telephony, Cloud and Desktop teams• Hands on and practical knowledge of managing InfoSec risks and strategies• Defines and manages roadmaps and strategies, driving innovation and collaboration• Results orientated and service focused, with a ‘can do’ attitude and a passion for technology• Proficient communicator, comfortable presenting at all levels• Excels in managing complex, business critical infrastructure and associated applications• Highly focused, with the drive, ability and motivation to succeedI am actively looking to make mutually beneficial connections, so please contact me if I can be assistance to you.

Bruce M.'s Current Company Details
London Borough of Tower Hamlets

London Borough Of Tower Hamlets

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Head of IT Service Delivery at London Borough of Tower Hamlets with expertise in Azure and Microsoft 365 Security.
Bruce M. Work Experience Details
  • London Borough Of Tower Hamlets
    Head Of It Service Delivery
    London Borough Of Tower Hamlets Sep 2020 - Present
    London, England, Gb
    I am responsible for managing the councils cloud infrastructure (Microsoft Azure and M365) as well as operational support covering networks, end user compute, engineering, telephony and information security.This spans a team of approx. 30 staff, working either on site or remotely. I actively manage vendor relationships for all the key technologies used i.e. Microsoft. I own the IT roadmap, lead on defining our technical strategy and manage all changes through to completion.I also manage our engineering teams looking at either new SDWAN technologies, deployment of Windows 11, enhancing our Azure security posture, etc. I am also always looking at cost optimisations, either via proper of use of licensing, re-use of equipment or consolidation of platforms.
  • Just Group Plc
    Head Of Infrastructure And Service
    Just Group Plc Jun 2017 - Jul 2020
    Reigate, Surrey, Gb
    I am responsible for the Operational, Service and Engineering functions across the Infrastructure and Service Teams. This includes Servers, Virtualisation, Networks (Juniper, Palo Alto and Cisco), Telephony, Desktop, Service Desk and Cloud Operations. My teams support all aspects of IT, including day to day BAU as well as complex project / engineering tasks.For Cloud, I am managing Microsoft Azure and Office 365 deployments; including collaboration technologies like Teams and Yammer.My Service Team cover 1st line support via the Service Desk to more complex problems managed by the Desktop Team. This covers Windows 7 – 10, Skype for Business, AppV, Remote Support and application support. The Service Desk use ServiceNow a product that I am a Champion of and implemented within the organisation. I own Incident, Request and Problem management and form part of the CAB. I manage large teams, monitor service backed by SLAs and manage internal and external relationships to ensure that service is delivered.
  • Fidelity International
    Senior Technical Manager
    Fidelity International Nov 2006 - Dec 2016
    London, London, Gb
    I am a Senior Infrastructure and Service Delivery Manager with a wealth of experience covering Windows, UNIX (Solaris, RedHat and AIX), Virtualisation (server and VDI), Mobility, Citrix, Software and Desktop Delivery and all elements of Service Management on a global basis. Currently managing and supporting a global migration of users to Office 365 (O365) covering all the core products i.e. Exchange, Skype, OneDrive, Sharepoint, InTune, etc. and the support of the users thereafter.Technologies I have supported and managd roadmaps for include Exchange, Active Directory, PKI, Lync, Skype for Business, Good, Office 365, Sharepoint, VMware, Windows Server, UNIX, SCCM InTune and SCOM plus various IT Security applications.Primary focus is to ensure that an A+ service is provided to my customers, both development and business. This entails dealing with all issues at any level within the organisation and ensuring problems are pushed through RCA and resolution. I have excellent inter personnel skills and proven experience of team and people management (globally), covering the lifecycle of appraisals, goal setting, mentoring and coaching. Culturally diverse with very strong budgeting experience with a focus on cost savings and best value
  • Barclays Wealth And Investment Management
    Help Desk Manager
    Barclays Wealth And Investment Management Jul 2005 - Nov 2006
    London, Gb
    Managed the desktop, laptop and server infrastructure
  • Bytemobile Europe Limited
    Senior Systems Engineer
    Bytemobile Europe Limited Jul 2004 - Jul 2005
    Unix installations and support of local AD and Exchange infrastructure
  • Direct Line
    Consultant
    Direct Line Aug 1999 - Jun 2004
    Primary focus was the BAU management of the eCommerce Technical Team. Prior to that I worked with the DLAM IT Team, supporting the workshops around the UK.
  • Metropolitan Police
    Higher Executive Officer
    Metropolitan Police Jul 1988 - Aug 1999
    Westminster, London, Gb
    Managing the finance and resources at a London based Police Station

Bruce M. Skills

Itil Citrix Windows Server Disaster Recovery Service Delivery Unix Incident Management It Strategy Servers Project Delivery It Service Management Vendor Management Change Management Vdi Business Analysis Service Management Requirements Gathering Data Migration Requirements Analysis Office 365 Technical Staff Management Microsoft Exchange Active Directory Skype Lync Sharepoint Server Vmware Esx Rightfax Mobility Management Windows Intune Microsoft Sql Server Youth Mentoring Staff Development Staff Appraisal Leadership Team Leadership Management It Management It Infrastructure Management It Infrastructure Operations Enterprise It Infrastructure Infrastructure Team Management Distributed Team Management It Operations Coaching And Mentoring Integration Cloud Computing Virtualization Program Management

Bruce M. Education Details

  • St. Paul'S Rc Secondary School
    St. Paul'S Rc Secondary School

Frequently Asked Questions about Bruce M.

What company does Bruce M. work for?

Bruce M. works for London Borough Of Tower Hamlets

What is Bruce M.'s role at the current company?

Bruce M.'s current role is Head of IT Service Delivery at London Borough of Tower Hamlets with expertise in Azure and Microsoft 365 Security..

What is Bruce M.'s email address?

Bruce M.'s email address is br****@****fil.com

What schools did Bruce M. attend?

Bruce M. attended St. Paul's Rc Secondary School.

What are some of Bruce M.'s interests?

Bruce M. has interest in Children, Civil Rights And Social Action, Education, Science And Technology, Human Rights, Animal Welfare.

What skills is Bruce M. known for?

Bruce M. has skills like Itil, Citrix, Windows Server, Disaster Recovery, Service Delivery, Unix, Incident Management, It Strategy, Servers, Project Delivery, It Service Management, Vendor Management.

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