Delivering expert project analysis supporting fleet management, I steered the allocation of fleet vehicles to staff, tracked fleet inventories, escalated issues of non-compliance in relation to vehicle operation and driver safety, and supported new hiring onboarding processes. Highlights of my contributions include:• Being sought out to advise on areas for driver improvement based on assessed performance gaps in compliant vehicle operation.• Introducing a solution to enable the automated processing of application requests, partnering with cross-functional teams to determine requirements and eliminate manual steps.• Co-leading a project to improve compliance rates for mandatory vehicle condition reports, boosting total compliance rate from ~20% to ~60% through the implementation of improved monitoring tools and reports.• Investigating issues in the misalignment of headcount projections with actual numbers, meeting with the field operations team to conduct a deep dive to pinpoint and resolve the source issue.• Heading an effort to establish much-needed process flow diagrams to support optimized workflow management for all existing SOPs, creating critical supporting visuals to foster seamless implementation.

Providing outcome-focused support to review team members as well as providers and insurance companies, I supported Medicare appeals processes by sourcing and funneling requested information to authorized parties. I also liaised with external customers to receive and process requests.Highlights of my contributions include:• Serving as a reliable, responsive conduit between internal and external customers while managing time-sensitive matters.• Effectively managing escalated situations through the use of high-level communication skills.

Leading regional operations, I oversaw both customer-facing and field operations teams facilitating the collection of consumer and media research. I also engaged with business leadership to define goals and objectives, steered the planning and implementation of tests across multiple panels, ensured compliance with business policies and testing protocols to maintain integrity, and controlled budgets valued of $4M+.Highlights of my contributions include:• Managing the successful execution of field test for a global digital media measurement platform, positioning the company for a significant reduction in costs and field time labor hours by as much as 25%.• Leading the testing and delivery of an improved measurement platform enabling lower cost structures for small, niche markets alongside improved report delivery times.• Collaborating with internal teams on various initiatives, including the integration of tools for measuring non-traditional technology, revised training standards for field operations teams, and the design of more user-friendly reference documentation.