*Configure and manage applications within Okta using SAML, SCIM and OpenID. Cross collaborate with SaaS application admins to deploy and provision access via Okta. Monitor lifecycle management of all user accounts and groups within Okta.*Administer end user Windows and Mac devices using Workspace One MDM solution. Deploy, manage and patch applications via Workspace One. Monitor asset compliance via policies designed within Workspace One to match organization IT policies and needs.*Manage Cloud Server and End User Device backups with Druva inSync and CloudRanger cloud services. Create and update backup policies to keep all screenshots in compliant with IT policies.*Securely broadcast internal services publicly using Cloudflare configuration. Manage and monitor access to these web services using Cloudflare access control and firewall rules.*Plan, deploy, manage and update AWS Cloud servers including Windows and Linux servers in EC2 service.*Administer Google services, devices and accounts within Google Workspace.*Manage user accounts, roles and permissions within Atlassian Jira and Confluence. Cross collaborate with teams to create Service Desk and Confluence spaces to fit needs of those teams.*Monitor and support Meraki network switches, firewalls and access points using Cisco Meraki Cloud Service. Manage and update access policies and network connections using Meraki Cloud.

• Support over 500 sandwich shops technology needs; oversee all networking Cisco switches, Aloha POS terminal systems, ShoreTel phones and Lenovo productivity tablets.• Monitor and diagnosis both hardware and software issues; implement solutions based on shop management and associate feedback.• Work with vendors and other support teams to prevent any sales delays and disruptions from software and network updates including testing software deployments.• Provide and analyze customer feedback with other support teams about ongoing projects throughout many locations.

• Lead onboarding and follow up trainings for all CEB employees; trainings were conducted quarterly to ensure all employees remained successful with new technology introduced to the firm.• Create and maintain user knowledge guides and documentation that was stored in corporate SharePoint infrastructure.• Manage all new and current mailboxes & email distribution lists through Microsoft Exchange Management.• Administer email and VPN tokens on mobile devices through AirWatch Agent and RSA SecurID.• Upgrade, maintain and update different models of Dell & Lenovo laptops & desktops in a Windows 7/8/10 environment.• Responsible for managing all mobile equipment, laptops and desktops with HP Asset Management tool.• Provide onsite-networking support for Cisco switches, routers and firewall using Wireshark.

• Provide technical support in a fast pace environment for over 4,000 global users via phone, face-to-face and email.• Complete on average 25 service tickets daily that is recorded in ServiceNow ticketing system.• Create, unlock, reset and manage permissions for user accounts & security groups through Active Directory.• Responsible for service ticket routing, completion within SLA and accountability for each service desk interaction in HP Service Management.• Worked as a liaison between level one and two support for all upcoming corporate technology changes.

• Provided face-to-face, email and phone support for IT services (laptops, Android, iOS & Wi-Fi) for over 600 users locally.• Recorded each user interaction in HP Service Management ticketing system.• Responsible for applying corporate imaging and configuration on all new CEB devices using SCCM corporate image.

• Created the optimal dining experience using stellar customer service and extensive menu knowledge.• Multi-tasked order, cash register and product preparation under fast paced conditions.• Preserved proper accountability and quality of product and equipment.

• Provided effective and consistent technical support over phone and email to external Canon customers.• Researched and maintained a current knowledge of products on the market.• Documented all customer interactions and resolutions in PeopleSoft database.