Enterprises desiring leaner operations can leverage LTI’s strong domain capabilities to make a seamless transition to the Cloud. Our Cloud services will help you address challenges related to customer engagement, service optimization, and procurement & ERP integration, among others. LTI has a broad array of Salesforce and MuleSoft solutions for Media & Entertainment, Manufacturing, Life Sciences, Telecommunications, Consumer, High-Tech, Utilities and Banking & Financial Services. Let's Solve.

Responsible for architecting and leading SFDC projects. Collaborate with customer teams to determine the desired customer experience, discover and analyze current conditions, define the SFDC strategy, roadmap, requirements and user stories, and application designs. Have worked in waterfall and Agile methodologies to develop and deliver the designed solutions. Projects Include:• Major telecommunications company that is developing a B2B and B2C SFDC marketing, sales and service solution that will be supported by 16,000 customer service agents, 3,000 direct sales representatives and 2,000 direct retail locations and 7,000 indirect retail locations. Solution with manage leads, accounts, offers, products, orders, payments and billing.• Global technology company with over 1,000 global customer service websites that handle over 90% of the global customer service traffic and over 100 million subscribers. SFDC solution manages marketing, offers, orders, accounts, cases, knowledge and web content with over 25,000 users.• Large satellite communications company implementing SFDC using the sales and service cloud for the commercial and retail organizations. Solution included lead management, opportunity management, account management, case management, product catalog, offers, CPQ and orders. Service Cloud included chat and CTI solutions.• Implementation of SFDC across several business units of a large content service provider in the Americas. Responsible for the architecture of the Service, Billing, Offer Management and e-Commerce systems within Salesforce.com that supported over 28 million customers and over 12,000 contact center representatives. Worked with off-shore development team to build out the solution.• New subscriber based major sports OTT content provider implemented SFDC for subscriber sales, service and account management Team had less than five months to design and deliver the SFDC platform and the marketing, sales, ordering and billing systems.

Responsible for the architecture of SFDC solutions by working with clients to define their customer experience, strategy, architecture, roadmap, requirements and user stories, and solution design. Also managed and translated the design requirement to the development team effort using both waterfall and agile methodologies. Projects included: • A large Internet Security company that implemented a SFDC contact center solution using the Service Cloud. Solution contained account management, contact management and case management using phone, chat, virtual agent, knowledge management functionality. Worked with off-shore development team to build out the solution.• A new spun-off online insurance company that utilized a SFDC solution that was responsible managing the marketing, sales and service functions. Led an Agile development methodology and an off-shore development team to deliver their website, account management, contact management, case management, eCommerce, billing and marketing email, social and messaging campaigns.

Responsible designing and managing the marketing and sales SFDC architecture. Led a global cross-functional team of IT, sales and marketing professionals that delivered an enterprise SDFC solution for 125 countries that included, marketing automation, campaign management, lead management, opportunity management, account management, offer management, product catalog, quoting, order management, sales forecasting, case management, knowledge management and billing applications for the marketing, sales and service organizations. Solution was used by over 1,000 global direct sales representatives, 10,000 partner representatives, 500 marketing professionals and 4,000 global customer service representatives.

Led IT, sales and service operations professionals that defined and managed business processes, systems and tool kits for the marketing and sales teams. Architected and led effort to defined, developed, setup SFDC solution that managed campaigns, leads, accounts, opportunities, orders and cases for over 1,000 customer accounts and 500 business users.

Led a team of C-Level executives in defining strategies, determining threats, positioning and implementing a range of strategic initiatives for the future of PDF and creative applications. Developed project teams and charters for implementing the strategic initiatives.

Developed and directed the new global marketing operations organization, with a $20 million annual budget. This team was responsible for the global CRM strategy at Cisco Systems, Inc. Led a team of 150 marketing, pre-sales, and analytics and data management professionals. Directed a global cross-functional team that delivered the CRM strategy, architecture, design and requirements for a worldwide SFDC CRM system that included marketing campaigns, lead management, opportunity management, global sales reporting, a central database with over 25 million accounts, integration solutions, localization, business intelligence, and target list management. System was used by 300 lead and opportunity management sales data entry agents, 10,000 sales users and 5,000 marketing users.

Founded company that delivered the first two-way wireless satellite Internet service. Developed patented transceiver that transmitted on L-Band frequency and received on the Ku-Band frequency. Company was sold to Motorola Iridium after three successful years of operations.