Responsible for business strategy, P&L and financing activities while providing active hands-on daily leadership. Managed sales, delivery and customer relationships. Managed inventory, food ordering, labor scheduling, food safety and equipment maintenance. Responsible for hiring, training and performance feedback. Maintained accounting books (QuickBooks) and payroll (ADP).• Implemented delivery, in addition to existing dine-in and pick-up business. Added private school customers. • Implemented Online Ordering for PC’s and Smartphones. Started New Mover Advertising Program to bring in new customers and put Customer Loyalty Program in place to increase repeat business. • Replaced Point of Sales (POS) system in order to improve Order Entry, Delivery, Daily Cash Close and Online Ordering processes while improving credit card security. Achieved and maintained PCI compliance. • Replaced phone/internet vendor in order to improve service and reduce costs. Wrote technical trouble-shooting guide.

Collaborated with industry team leaders and strategic client managing directors to identify and develop proposals across client portfolios. Worked with project managers and key client stakeholders in project definition, planning, managing and controlling project execution to a successful outcome. Responsible for overall project oversight and client relationship. Responsible for career development of consulting personnel group, including project assignments, skills training, business education and mentoring. Leveraged industry best practices in project execution to improve business processes.• Developed project approach, assembled team, prepared workplan and managed initial phase of Lawson financials implementation at a Russell 2000 Financial Services company. Key Challenge: implement the system at Corporate, then roll-out to over 150 newly acquired subsidiary sites across the country. Utilized questionnaires and project team “scout” visits to prepare to individual site roll-outs.• Oversaw JD Edwards ERP implementation for fast-food hamburger chain. Scope included Financials, Payroll/HR, Procurement, Construction and Business Intelligence. Key issues: redesigning business processes to enable company growth and enabling organization to accept changes in business processes.

Nurtured strategic relationships with software vendors, partners and potential clients to build sales leads. Assisted clients in defining business issues, exploring solutions, selecting software, making strategic decisions and building a business case for change. Assisted key stakeholders in defining process improvement goals, business requirements, project requirements and goals. Responsible for estimating, developing workplans, organizing, coordination/administration, managing work activities, quality, change control, post- implementation support and ongoing client relationship. Built teams, trained and guided the career development of consultants.• Project manager over the design, development, roll-out and post-implementation support of Operations Management and Scheduling system for US Audit and Business Consulting divisions. • Project manager over implementation of JD Edwards software at a large family-owned conglomerate. Initiative included new standards and practices to better control costs across the company, including heavy/highway construction, dredging, property management and forestry divisions.• Developed accounting system basics course. • Provided strategic consulting to insurance industry client. Assessed and provided recommendations and insights regarding MIS people, processes, software and hardware. • Project manager over a large JDE ERP implementation for a basic chemicals and plastic manufacturer with a client budget of $16M and consulting fees of $4.5M. The scope encompassed financials, job cost, distribution and 3 bolt-on vendors. • Along with lead partner, nurtured strategic relationship with Dun & Bradstreet Software/GEAC to be the preferred implementation partner for new SmartStream line of ERP software for financials and payroll/HR.

Managed consulting staff for the JD Edwards Software Houston branch office. Founded and managed new National Custom Projects group. Oversaw planning and execution of all client projects. Assisted in sales efforts with product knowledge and discussions on implementation approaches and potential custom modifications. Educated staff on project planning and project management. Helped staff broaden and deepen software knowledge.• Improved consulting staff chargeability from 40% to 80%, making it profitable. Within two years, Houston was recognized as the leading branch office in the company, based upon a combination of software sales and consulting revenue.• Collaborated with client VP of IT in managing software implementation for a large Oil & Gas company as they rapidly expanded. A key challenge was the number and complexity of wells, joint interest owners and partnerships. Project team included JDE consultants, JDE programmers, client staff and contract programmers. • Project manager of a financials implementation for tubular goods supplier. Key challenges: configure and modify the system to handle innovative business arrangements and meet tight deadlines. Developed design of custom modifications and managed programming . Collaborated with CFO on Chart of Accounts and defining transaction flows. • Key member of team that developed the first company-wide implementation methodology, R.E.P. (Rapidly, Economically and Predictably).• Created new business unit (National Custom Projects) to provide custom programming for JDE Software clients. Recruited, hired and developed staff of analysts and programmers. Utilized JDE’s Computer Aided Design & Computer Aided Programming tools (CAD/CAP) tools so that custom modifications were coded the same as the base software and were easier to maintain.