Reporting to the CEO as the senior technologist at HIMSS, have overall responsibility for business analysis, project management, marketing automation, corporate analytics, UI/UX, digital development, business application management, infrastructure, and security. Build relationships with business unit leaders and function as their consultative partner providing technical vision, execution, and leadership.- Increased internal Net Promoter Score from -56 to +55.- Increased Employee Engagement from 74% to 87%. - Decreased operating expense run rate by 18%.- Re-built the technology leadership team around leadership accountability and customer focus. - Established a new on/offshore delivery team saving 40% on application development support costs while reducing defects by 17%. - Established IT governance and delivery methodology. - Defined and delivering on a 3-year IT roadmap.- Selected and implemented: NetSuite Financials, Fonteva’s Association Management System and Marketo’s Marketing Automation Platform within first 15 months.

Facilitated strategic business partnership to align IT services with business priorities and capabilities by overseeing execution of key portfolio functions throughout the delivery lifecycle from strategy definition, planning, demand / change management.  Accountable for successful delivery of multi-year programs within the customer services division for the organization.  Direct program processes around scope, issue management, and status reporting.- Received the 2019 Company Wide Critical Project Award and 2020 Stellar Star Team Award.- Lead matrixed global agile delivery teams of 350+ FTE with annual $150+M budget across development, DevOps, testing, release implementation and maintenance.- Reduced production defects by 90% within 6 months.- Increased internal Net Promoter Score from -21 to +89.- Increased Employee Engagement from 38% to 77%.- Drove IT wide resiliency improvement and large program playbooks.- Successfully delivered a $150+M multi-year customer service ecosystem transformation program based on Salesforce HealthCloud powered by analytics.- Workforce optimization: Enabled training reduction from 3 weeks to 3 days by modern UI/UX design.- Operational excellence: $20M - $25M annual projected savings due to a 20% decrease in Average Handling Time (AHT).- Care optimization: $100M - $115M in annual projected medical cost savings due to a 15% increase in member engagement, member advocacy, care gap closure and steerage.- Retention growth: $25M - $30M in annual projected savings due to a 3% uplift in member retention.- Technology infrastructure debt avoidance: $30M - $35M in annual savings from licensing cost avoidance.

Directed the cost-effective design, development, and implementation of new and enhanced systems. Collaborate with business and IT leadership to understand strategy and develop technological solutions to realize that strategy. Conceive solutions; build consensus, and sell/execute solutions.- Received the 2005 Chairman Award given to individuals driving cross-segment value. - Responsibilities included: Customer Care, Broker Portal, Reimbursement Technologies and Provider Systems.- Integrated 10 teams using diverse technologies, methodologies and capabilities into a SCRUM Agile/DevOps disciplined and business-focused team into high performing 275+ FTE organization with annual $40+M budget.- Developed and enhanced 125+ applications across mainframe, distributed, web, and Cloud platforms delivering functionality saving over 500 operations FTEs.- Increased usage of primary call center application from 1 to 6 business segments and 2 alliance partners saving $20+M.- Simplified the business and technology landscape by reducing 53 applications to 9 by consolidating, re-factoring and retiring.

Managed Irish subsidiary’s IT business: providing full lifecycle analysis, design, development, and testing services to internal business units. Built and managed the Business Systems Planning Office to guide IT and business organizations on their business systems planning, performance measurement, and management practices. Guided IT alignment, professional project management and architectural conformance while reporting into the office of the CIO.

Improved client performance by combining strategic management concepts and information technology solutions. Developed the frameworks to rapidly implement business strategy, redesign business processes, and deploy technology for improved decision-making.

Assisted client organizations in articulating their business direction and managing the strategy-driven change process. Analyzed and managed the unique combination of people, process, organization, and technology that defines an organization’s operation. Led project teams through the development and deployment of technology-based strategic business solutions in fixed time frames.

Three years of progressive responsibilities providing systems integration services. Managed and participated in numerous information systems design and implementation efforts across various industries and functions.