Bruce Rinne Email & Phone Number

Greater St. Louis Area

Infrastructure Technology liaison to Maritz Motivation Solutions business unit. Acted as point-of-contact between the business unit and the corporate technology organization to translate business requirements, resolve issues, and provide input on upcoming technology or structure changes.• Assisted in identifying cost reduction opportunities, resulting in over $1M annualized savings through rationalizing hardware and software resources. • Provided valuable input to Maritz’ response to client RFP’s. • Worked with business unit leaders and staff in the roll-out of upgraded infrastructure technology, ensuring smooth implementation and troubleshooting issues.

Greater St. Louis Area

Strategic Planning for the Corporate Technology Organization, reporting to the CIO and Enterprise Quality Leader. Managed the strategic planning process for the Corporate IT organization. Responsibility for the Risk Assessment process for customer-facing technology projects. • Applied Business Process Management tools (process mapping, analysis, improvement) to streamline operations.• Cascaded introduction of Lean Six Sigma (DMAIC) concepts to the technology organization.• Designed innovation program (“MPrize”) for technology and business to create new product offering – program was key in enabling Maritz to be recognized by InformationWeek as one of the most innovative technology companies.• Worked with third-parties on external benchmarking of IT cost structure best practices.

Greater St. Louis Area

Provided financial Controllership for a $100M technology organization, reporting to the CIO. Responsible for annual budgets, monthly forecasts of expenses and revenue, and presenting financial information to “C” level leaders. • Developed dashboards for CIO and technology organization.• Created IT Service Catalog for infrastructure services.• Implemented measurement systems for technology organization resulting in reduced cost and improved efficiency.• Created processes to improve accuracy of expense forecasting.• Designed and managed chargeback methodologies to recover I.T. costs based on targets set by senior management.• Implemented process and controls to reduce I.T. ongoing operating expense by 10% over three years.• Established process improvement initiative to reduce month-end closing cycle time by 20%. • Worked with external consultants on expense benchmarking studies.• Created standard operating procedures and process maps for department functions as part of the QMS initiative. Served as a member of the Quality Management System steering committee. • Business owner of technology time tracking/reporting system – 1,000 users. Managed upgrades; wrote user manuals, designed and delivered user training.• Honed facilitation skills through building the IT service catalog and delivering training to users.

Greater St. Louis Area

Managed group of operations analysts (14+) working on custom client projects. Worked closely with Sales Department, account management teams and technology staff to translate client requirements into Maritz systems. • Designed measurement systems to be sold to Maritz clients.• Developed standardized processes to improve the efficiency of the department, as well as making a positive impact on cost structure.• Managed numerous internal projects – notably replacing Macintosh with Windows.• Led process improvement initiatives: - Created and implemented standards and best practices in Client Information Systems organization. - Led teams in development of standard operating procedures for quoting and scoping projects. • Supported the Sales organization and Account Management teams: - Developed presentation materials for Account Managers. - Created and delivered presentations to clients (including C-level) while assisting account managers. - Instrumental in closing sales that contributed to millions of dollars in revenue.

Greater St. Louis Area

Promoted from Operations Analyst through Senior Operations Analyst to Manager. Worked closely with clients to determine requirements, communicate requirements to technology staff and analyze program performance. Operated performance improvement programs for Maritz clients (Fortune 100 – airlines, transportation, financial services).• Developed and delivered customized training for program participants