Ensure compliance and execution of Company customer service and sales training programs and standards are adhered to.Model customer service and promote sales whenever interacting with associates and customers.Emphasize courteous and knowledgeable assistance to each and every customer.Accountable for increasing sales, units per transaction, transactions size and high levels of profitability in the store through adequate training, staffing, scheduling practices and customer service.Build enthusiasm within the store to create a positive work environment and to improve associate morale so we always "Wow" the customer.Ensure Company dress code policy is adhered to for the store.Report any safety issues to Risk Management or report Asset Protection issues as needed.Watch, listen, interact and follow-up with customers to ensure satisfaction and resolve issues.

Operation Manager Staffing: Hiring and Ongoing training of 18 person staff. Administrative Support: Manage departmental budget for supplies and equipment.Won 10 monthly operational management awards during 2012Collect outstanding balance and handle all member service Manage Front Desk Associates and Kid's Club Associates to ensure policies and procedures asoutlined in the Gym Operations Manual and Kid's Club Operations Manual are followed at all times Conduct monthly staff meetings with these departments. Budgets and schedules Front Desk and Kid's Club staff coverage.Communicates with GM for the Region regarding ways to improve Front Desk and Kid's Cluboperations. Must maintain the target profit margin for the Gym on all retail sales.Hires, trains and supervises all Front Desk and Kid's Club Associates.Responsible for completing HR paperwork for all employees prior to new hire orientation.Works with the Regional HR Manager on payroll processing and other HR issues for the Gym.

Facilities Management: Supporting facilities inspections for life safety operational complianceincluding general inspections of electrical, structural and mechanical equipment.Administrative Support: preparation of monthly reports, developing statements of work.Reviewing preventive maintenance functions.

Reported directly to CFO, acted as liaison between building Management Company and Systems and Software Consortium Inc.Coordinated and supervised $1 million renovation of 52,000 square foot office and training facility build-out. Successfully completed task on time and within budget.Saved $30K annually by negotiating new supply contract, Assisted in re-branding the corporation after company's name change.Reduced printing/copier cost by 33% by upgrading company printer/copier equipment.Responsible for new office assignments, moves and office resource logistics.Budget responsibly for design, furnishing, and construction and remodeling budgets.Staff Management: Supervised front office personnel including scheduling, resolved employee issues, or managed in person customer questions or concerns, etc. Accounting and Bookkeeping: Responsible for purchasing and organizing all company supplies including maintain all company electronic and paper purchasing records. Vendor Management: Received bids from veneers, negotiated pricing, and made final vendor selections.Managed and resolved issues for over 20 contracts including Security and Safety.

Increased productivity 15% by conducting an analysis, planning and installing new communication system in shuttle vansIncreased work force utilization by developing efficiency with car tracking system