Bruce Samblanet Email & Phone Number

Northeast Ohio

Field Nation is an industry leader in providing on-demand technical services.• Maintain a excelent approval rating from clients.• Breadth of technologies: PC/Laptop/LaserJet printer configuration and break/fix, Cat5/6 cabling, troubleshooting network, installing routers, switches and servers, digital displays • Customers Included: AT&T Wifi, Vital Technologies, SARCOM/PCM, Agilysys, SunPrint, Tolt Solutions.• Developed an understanding of the business of technology being responsible for profitable operations by successfully conducting business as an independent contractor.

Southwest General Hospital, Middleburg Hts, Ohio

Successful management of printer fleets resulting in high levels of customer satisfaction with minimal downtime using preventive maintenance, first call resolution and proactive coordination with other IT teams within the host company resulting in responsive service solutions.• Manage a fleet of 700 printers for Southwest General Hospital exceeding 99% up time and meeting all SLA agreements.• Resolved network connectivity issues using knowledge of drivers, MAC address, IP addressing and physical infrastructure.• Increased effective delivery of support services at Westfield Group by developing and implementing standards of maintenance and repair for a fleet of 350 printers. Recognized by Westfield IT management regularly in scorecard meetings.• Focused on providing world class customer service. Interfaced with customers daily and answered queries improving client satisfaction by 25%.• Reduced risk of HIPAA exposure by researching and developing standards for equipment disposal.• Logistics and inventory control of IT equipment protecting and fully utilizing the resources of the client.• Increased effectiveness and streamlined end user orientation training for medical staffs of the University Hospitals Physicians’ Services resulting in positive responses from the customer in scorecard meetings.

Northern Ohio, Western Pennsylvania

Technical Specialist Consultant OnForce, an industry leader in providing on-demand technical services. • Maintained 100% approval rating from clients.• Breadth of technologies: PC/Laptop configuration and break/fix, running cable, troubleshooting network, phone systems, installing routers, turning up broadband circuits• Customers Included: McDonald’s, Starbuck’s, Hilton, Hospitals, Marathon Oil, Rubbermaid, Darden Restaurants• Developed an understanding of the business of technology being responsible for profitable operations by successfully conducting business as an independent contractor.

Canton, Ohio Area

Imaging Distribution Center, Technical Procurement LogisticsBuilt an automated custom imaging service center that delivered a 120 fully configured devices every 4 hours; first-in-the-nation accomplishment in the banking industry. Met aggressive deadlines to have the configuration center up and running within budget, without sacrificing accuracy or quality, and earning high recognition from the CEO.• Onsite IT subject matter expert for infrastructure, process, software and hardware development teams, coordinating their efforts toward a targeted outcome of first desktop and laptop equipment imaging within 60 days of project commitment.• Trained and lead a team of 4 associates in a project that procured, configured and shipped 25,000 pieces of technical equipment to over 1000 corporate sites between Maine and Alaska in a 1 year period. • Developed and implemented ordering, receiving, shipping and inventory control procedures reducing material handling FTE hours by 40 hours per month.• Wrote imaging, customer service and quality control procedures resulting in a smooth production environment with consistent high quality standards being met.• Database administration of procurement and logistics SQL DB with a Lotus Notes front end which drove ordering, shipping, receiving, personalized configuration, installation scheduling, and time-based communications with clientele resulting in maximum automation, minimal inventory and secure just-in-time delivery and disposal of desktop PC’s, laptops, check-readers, Veriphone devices and other peripheral equipment.• Business Analyst - Forecasting, Production Reporting. Supplied management with metrics needed to measure service efficiencies and production goals, helping to establish the guidelines for measuring success.

Cleveland/Akron, Ohio Area

Quality delivery of various IT services for corporate clients that lead to opportunities for more business. Demonstrated technical versatility and ability to meet the specific goals given by the client seamlessly working within the clients’ business cultures as their partner.• Kinko’s (FedEx Office) Server Upgrade Team Lead - Installed switches and 4 virtual networks per store.• KeyBank - Procurement Team Lead. Refreshed PC platform in Cleveland, Buffalo, and Boston. • Goodyear - Unattended Distributed Installation Automation for PCs and Servers.• FirstEnergy - Field Consultant, Corporate Headquarters, Bay Shore plant. Initiated remote upgrade process for Y2K project.• Westfield Group – 2 years desktop support staff augmentation.