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@carhartt.com
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4 phones found area 734 and 800
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LinkedIn matched
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Bruce Shields is listed as Senior Manager of D2C Digital UX at Carhartt at Carhartt, based in Ann Arbor, Michigan, United States. AeroLeads shows a work email signal at carhartt.com, phone signal with area code 734, 800, and a matched LinkedIn profile for Bruce Shields.
Bruce Shields previously worked as Senior Manager of D2C Digital UX at Carhartt and Customer Experience Strategist at Foresee. Bruce Shields holds Msi, Human Computer Interaction from University Of Michigan - School Of Information.
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AeroLeads found 1 current-domain work email signal for Bruce Shields. Compare company email patterns before reaching out.
Highly creative innovator whose main skills are ideation and building strong cross functional teams to create effective solutions. I am an expert in both user experience and customer experience and have worked with some of the biggest companies in the world.Ideation | StrategyEmail: bruce0shields@gmail.comProven ability to lead teams and create unique and innovative solutions that solve user issues. I have developed product strategies to utilize artificial intelligence and have implemented systems to track success metrics to iterate on solutions. Proven leader in creating customer experience measurement programs for clients. Created a model of drivers of good CX programs and I conduct workshops to identify their gaps and help them prioritize what to improve. Core Competencies• Ideation• Strategic Planning• Communication Skills• Client Management• Pre-sales Engineering• People Management• User Experience• Customer Experience• User Journeys• Expert Presentation Skills• Thought leadership in designAccomplishments:~Created a product strategy for utilizing artificial intelligence to detect customer pain points on websites. ~Created a model to help clients understand their Customer Experience program and to help them to prioritize improvements. ~Customized a professional development program for my direct reports that allowed them to improve job performance and, in several cases, successfully seek promotion.
Listed skills include User Experience, Usability Testing, Usability, Interaction Design, and 28 others.
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A career timeline built from the work history available for this profile.
Dearborn, Mi, Us
• Contribute to D2C roadmap• Design a frictionless consumer experience across consumer facing touchpoints such as web, in-store digital, voice activated devices and messengers with a mobile first mentality• Utilize consumer behavioral data, website feedback, and surveys to influence design decisions and feature requirements
Ann Arbor, Michigan, Us
CX is a buzzphrase that many companies are using to try to improve customer relations, but often, they have no idea what makes a great program. CX is a system of values that let organizations focus on what's important, their customers. Through understanding the pillars of a great customer experience, I help clients understand where to focus and how to build and retain a loyal customer base. I have developed and oversee our CX Gap Analysis program and work closely with clients to assess where they are on a scale of CX maturity, and give them a prioritized roadmap. I have worked with all levels of clients, those that in the early stages of creating a CX program, as well as programs that are mature.
Ann Arbor, Michigan, Us
Co-leader of a thriving Usability practice that works with some of the largest companies in the world to improve their customer experience. Founded in 2001, ForeSee is the pioneering leader in Voice of Customer (VOC) solutions. Armed with the ForeSee CX Suite, more than 2,000 companies worldwide – in retail, government, financial services, healthcare, consumer packaged goods, and other industries – have transformed their VOC programs into a strategic and rigorous business discipline that delivers economic impact. Only ForeSee offers a multi-patented algorithmic approach to customer experience measurement, access to an unmatched 175 million benchmarked experiences, and actionable insights from a team of 200 expert analysts that give certainty to CX improvements. A subsidiary of Answers Corporation, ForeSee is headquartered in Ann Arbor, MI and has offices in New York, San Francisco, Mountain View, St. Louis, Cleveland, Vancouver, and London. For more information, visit www.foresee.com.
Ann Arbor, Michigan, Us
I supervise a team of analysts who provide insights to clients using a variety of methodologies. I also manage research efforts using our proprietary observational analysis tool.
Ann Arbor, Michigan, Us
I supervise a team of auditors who advise companies, some of them in the Fortune 500, on how to create a more intuitive user experience on their sites. We utilize the American Customer Satisfaction Index methodology, as well as a proprietary knowledge base of heuristics to perform detailed audits.
Ann Arbor, Michigan, Us
Conduct detailed heuristic evaluations of client sites and create reports detailing the top 10 usability issues. Conduct verbal presentations to client teams. Also conducted research into industry trends and emerging best practices
Ann Arbor, Michigan, Us
I taught two discussion sections in the Psychology department. I was responsible for clarifying the twice-weekly lecture, administering weekly quizzes, and all course grading.
I supervised 6 people including 4 full-time photographers. I was responsible for scheduling, budgeting and long-term planning. I was also heavily involved in web and multimedia efforts.
Supervised two photographers and photographed news, sports, and features assignments.
Shot news, sports and feature photos for all sections of a twice-weekly newspaper.
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Bruce Shields works for Carhartt.
Bruce Shields is listed as Senior Manager of D2C Digital UX at Carhartt at Carhartt.
AeroLeads has found 1 work email signal at @carhartt.com for Bruce Shields at Carhartt.
AeroLeads has found 4 phone signal(s) with area code 734, 800 for Bruce Shields at Carhartt.
Bruce Shields is based in Ann Arbor, Michigan, United States while working with Carhartt.
Bruce Shields has worked for Carhartt, Foresee, The University Of Michigan, The Ann Arbor News, and The Times-News.
You can use AeroLeads to view verified contact signals for Bruce Shields at Carhartt, including work email, phone, and LinkedIn data when available.
Bruce Shields holds Msi, Human Computer Interaction from University Of Michigan - School Of Information.
Bruce Shields is listed with skills including User Experience, Usability Testing, Usability, Interaction Design, Heuristic Evaluation, Human Computer Interaction, Management, and Web Design.
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